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Can't switch light off

I went away for the weekend and forgot to switch off my alarm - Philips wake up light HF3520. Since getting back the wake up light has a low level bright white glow that switches off when the light button is pressed but then comes back on again immediately. I've tried unplugging, resetting all the settings, nothing seems to work. Any ideas?

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I have a similar problem, where the light is always on, at a mid brightness level.

The brightness buttons update the level shown in the screen, but the light level always stays the same.

Pressing the light button just switches the light into a warmer colour.

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I also have this problem. Have you guys found a solution? We have bought a brand new today.

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Sam will be eternally grateful.
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