Also known as Samsung Galaxy J1 Duos with dual-SIM card slots. Announced - 2015, January

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I don't remember my email address and my password for my Samsung accou

I had to factory reset my Samsung Galaxy J1 phone, but now I can't get into it because I don't remember my password to my Samsung account and it says to use the email address and password that was previously associated with the Samsung account and it keeps saying processing failed

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Danille, You will have to try going through Samsung support since you have forgotten both email address and password. They should be able to help you at the link below, may have to have proof of purchase. Good luck.

I hope this helped you out, if so let me know by pressing the helpful button.

http://www.samsung.com/us/support/

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