Model A1502 / 2.6 GHz (Turbo Boost up to 3.1 GHz) or 2.8 GHz (Turbo Boost up to 3.3 GHz) dual-core Intel Core i7 processor with 4MB shared L3 cache.

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External display works, internal nothing (not even faint image)

Hi guys,

I'm getting ready to order a new display, but wanted to clear up some final doubts before doing so.

The internal display comes up completely black, and as a computer tech, I've tried everything I could find (PRAM reset, SMC, physically unplugging battery and display cable and replugging after a couple minutes), etc.

Not even with a flashlight could you see any faint image on the internal display.

On the external display, the computer shows and works just fine.

I feel pretty confident that I just need to replace the display assembly, but before doing so, what are the chances that this could end up being logic board related, and my purchase ends up needing to be returned?

EDIT: This model is a 13". I found a couple cracked screens I still had lying around from previous repairs. I'm not sure exactly which macbook they came out of, but one was 13 and the other was 15. Both show up black when plugged into this machine. The 13" does seem to flash for a second, and does it again after it's been on for a little bit, but nothing else.

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Replacing the display fixed it.

The spare display I had must've been bad or not compatible with this model (even though it fit the plug)


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1 Answer

Chosen Solution

Try removing the assembly, the hinge cover and reconnect the backlight cable and LCD cable from the screen side. I had a couple like this before which were just resolved through reconnecting the screen internals.

If you know the 13" broken screen you tried is working, it will be logic board related. I would recommend getting a board view and schematic, and measure voltage on the backlight fuse (think it's F7700 on this board) and pin 1 (haven't got schematic in front of me, but one of the early pins) on the LCD connector if the fuse gets power (all with the screen plugged in). You will then have to follow the schematic to find out what is causing the issue. It's more difficult to tell if these models are no backlight or no picture.

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Thanks Reece. Unfortunately, I'm not comfortable opening up the display and doing component level electronics type work. There is a chance the tester screen I have has gone completely bad. The client in this case was ok with ordering a screen to see if it works. I've gone ahead and ordered one from iFixit and i'll try to keep this thread updated. Thanks!


Sure. You don't have to remove the LCD panel itself, just steps 3 and 5 here MacBook Pro Retina Display Teardown

You can always do this when you get the replacement screen, so there is no risk.


I removed and reinserted the LCD cable from the panel itself and it worked, thanks for the tip. It didn’t look like the connection was loose, but I was willing to try anything instead of paying Apple $500. I normally wouldn’t comment on posts, but I had been searching around for a solution for a week now and saw your advice. Thanks again!


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