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Released in August 2015, Model number: P01M, Intel Atom Processor Z3530

21 Questions View all

Why won't the battery charge?

When I plug in my device the battery will not charge

Answered! View the answer I have this problem too

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How can I tell if it is the port not working?

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I'm refering to the usb Port on my tablet

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I has been charge my zenpad but still don't want charge why?

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mine will only charge when turned off when its on and pluged in it wont charge and you cant turn it on when it is pulged in

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5 Answers

Chosen Solution

Hi Jessica! Have you tried testing a different outlet to ensure that the charger itself is not working rather than the device?

For more help try visiting our Troubleshooting Page! ASUS ZenPad S 8.0 Troubleshooting

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7 Comments:

I tried that too but it didn't work

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I have the same zenpad and found there is a trick to charging when the battery is completely drained. With the charging cable unplugged attempt to turn the zenpad on. The dead battery symbol will come on very briefly and when it does quickly plug in your charging cable. You will then see the green charging progress light.

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Thanks, senor.stephen, it worked!!

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Senor.stephen, thanks - worked for me too.

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No, It did not work for me. Mine is still not charging nor would it be turned on.

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I think it is a problem with the port. If someone can create a guide on that it'd help a lot. The usb-c port in this device is quite weak as easy to break.

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In my case I had to replace my battery as documented elsewhere in this section.

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Turn on the dead tablet without using the power……the dead battery will flash on the screen. Before the dead battery icon disappear, plug the charger/cord to the power outlet. Wait maybe 10mins, then try turning it on while its still plugged in and it should turn on. It worked for me.

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In our case my sons iPad 6gen 2yrs old will not charge and you have to do a hard rest then plug into charger and place the charging cable on an angle to get it connect..

I don’t know if it’s the port itself, or the actual software?

any help would be appreciated as it’s really only a new iPad

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Jessica Voss will be eternally grateful.
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