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The TomTom GO 500, 2014 edition is a portable GPS navigation device that features an interactive touch screen, 3D map visuals, voice command, lane guidance, and live map and traffic updates provided through smartphone connection.

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Why won't my device charge?

I plug the device into the car and it doesn't charge.

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Try charging the device indoors with the power off. If the device still won't charge, the device may need new cables to charge. Consider purchasing a micro USB to USB cable and a USB to wall adapter. If new cables are not helping, then the device may need a new battery.

Check out the troubleshooting guide on this device for more information: TomTom GO 500 Troubleshooting Guide

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