The Galaxy S7 Edge is the curved-screen variant of Samsung's 2016 flagship phone, the Galaxy S7. Announced February 2016 and released on March 11. Model SM-G935.

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My phone doesn't make sound and thumps instead

My phone stopped making sound and now whenever sound would normally be played, something inside the phone starts loud thumping that I can feel from the lower half of my phone. It also makes the thumping even when muted but sound would normally play otherwise. It takes me muting an app in its own options to stop it, not by muting my phone, to make it stop. It also makes the thumping when I change my phones option from muted to not muted.

I won't be able to have anyone look at it until Saturday so I'm trying to find out as much as I can. Thanks in advance for the help.

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It sounds like the loudspeaker came loose. I'm not sure at all how it could come loose unless it was worked on, but you are describing exactly what happens when it is loose. I guess it could also be blown, but again...I'm not sure how that could happen.

Its the L shaped black piece in the bottom left of this pic:

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Thanks. My phone has a case that I don't know how to get off so I can't check until I bring it in. I'll make sure to let them know that it is probably the loudspeaker.


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