Why won't my zte sonata 3 turn on?

when i turn it on, the cricket word comes on and it stay like that. I can't access anything.

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my phone won't turn on even if i charged it

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Hi @collinssa ,

Did you try a hard reset as described in the answer below?

Use the 1st method shown in the link.

Take note regarding the fact that a hard reset will erase all your data etc.

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Hello. Last Sat., my phone was working OK. It had 98%. By 4:00 it didn't work. No lite on top. I even charge it. And nothing. The screen was black. By 9 p. m. Still wasn't working. So I try one thing. I open the back case and took out my battery and waited for few minutes. And then put back battery. And turn it on. And it work. No data lost. I even went to Cricket and the sale person couldn't help me. She said I don't know what to tell u. That was real sad.

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Hi,

Try performing a hard reset on your phone.

Be aware that a hard reset will erase all your user data and downloaded apps. It will restore the phone to a factory default condition. It will be like when you first bought it.

Before you perform a hard reset , ensure that the battery is fully charged. Do not leave the charger connected when you do the hard reset. Remove the external SD Card (if any installed).

Here is a link that shows what to do.

http://www.hardreset.info/devices/zte/zt...

Be patient, it takes a little while for the reset to complete.

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In my case it is not allowed to do hard reset

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Hi @Roberto Hondares,

Why can't you do a hard reset? Do you not want to lose your data perhaps? If your data is not important what happens when you try a hard reset?

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