Why won't my zte sonata 3 turn on?
when i turn it on, the cricket word comes on and it stay like that. I can't access anything.
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Try performing a hard reset on your phone.
Be aware that a hard reset will erase all your user data and downloaded apps. It will restore the phone to a factory default condition. It will be like when you first bought it.
Before you perform a hard reset , ensure that the battery is fully charged. Do not leave the charger connected when you do the hard reset. Remove the external SD Card (if any installed).
Here is a link that shows what to do.
Be patient, it takes a little while for the reset to complete.
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