Why my BlackBerry camera won't focus?

My Blackberry passport back camera won't focus. Everything seems to be working fine when I press and hold the screen with my finger the phone acts like it's both focusing and adjusting brightness but what my camera really does is only brightness adjustment. The picture stays blurry no matter what I do and how far/close am I to the object . After a second or two the square turns green and it's ready to take a shot. After I take a picture the image is blurry. I tried to play around with all the options on and off, did the soft and hard reset (factory settings). I even reinstalled the BB system via BB Link - nothing changed. I read on the internet that it's a common issue with BB Passport and that if the software reinstallment doesn't help, hardware should be replaced. I got my BB from Canada as a gift but I live in Europe plus my warranty expired therefore I'm planing to get a spare camera and replace it. What do you think? Do you guys maybe have some better ideas?

Answer this question I have this problem too

Is this a good question?

Score 4
Add a comment
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12

3 Answers

Just in case it's a software issue, try and download another camera app from either BB World or Amazon App Store and see if the the problem still persists. Hopefully it's another software bug otherwise you will need to replace it. Check the forum posts in Crackberry for guides to replace the camera. Good luck!

Was this answer helpful?

Score 0
Add a comment

My BlackBerry Passport camera is not nice again after resetting it. What should I do to better the camera.

Was this answer helpful?

Score 0

Comments:

My BlackBerry Passport camera is not nice

by

Add a comment

This worked with my Blackberry passport. Go to the white rose and green background (pictures icnon). Tap the 3 dot lower right corner. Tap start camera and your phone should auto focus without tapping the screen or with tapping the screen. I hope this helps.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Alen Rural will be eternally grateful.
View Statistics:

Past 24 Hours: 4

Past 7 Days: 17

Past 30 Days: 44

All Time: 2,831