My speaker won't make sound.
Help! My SoundLink Color says it is connected, but there is no music playing. What could be causing this?
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Bose SoundLink Color Troubleshooting
No audio from a Bluetooth® device
Applies to: SoundLink Color Bluetooth® speaker
To resolve this issue, please try the following:
Make sure your device is connected to the speaker
Make sure the speaker is not muted and the volume is up
Make sure your Bluetooth device is playing audio, and the volume is up
Your Bluetooth device may be out of range. Try moving it closer to the speaker
Move your Bluetooth device and/or the speaker away from other devices that generate electromagnetic interference. Examples are cordless phones, microwave ovens, wireless network routers, or other Bluetooth devices
If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality
Turn the speaker off and back on
If you're hearing audio from a different Bluetooth device, pause audio on that device.
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I had gone through all of these steps to no avail. I finally unpaired my apple watch as well. I paired the Bose device and it worked. Then I paired my apple watch back. It was a moderate hassle because I had to go through the watch settings to get it set up again. Thanks.
I'm also having the same issue and these steps did not fix it. In addition the sound on my iPhone will not play when connected to bluetooth now
I had the same issue and I fixed it with the Bose app, I needed to set some things up using the app for it to work
Most Helpful Answer
Rep: 37
1
I had the same issue, and tried all the same advice. In desperation, i deleted all my blue tooth connections to Bose speaker. Reset the speakers to start from scratch so it was like new.
Paired all my devices to the speaker, and all worked fine. Not sure why it failed to play, and strange it was all my iPhone and iPad not working, but air-Pods worked all the time.!!
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My Bose won't play Cds but is ejecting OK.. comes up with not Playable even when I put a new CD in. 5yrs old
Rep: 37
1
Hi, make sure who have the latest Bose app on the phone as well, I found by deleting the app and re downloaded it sometimes resets the software. I noticed this a couple of times after Apple updated their software.
good luck.
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Rep: 13
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Turn your phone off and on, i tried everything other than that and it worked once i did!
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I second that, restarting the phone is key. I had this exact problem and i fixed it. Thank you all.
I have tried your suggested instruction but still no sound from speaker
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Delete the app forever !!!
12 Comments
My speaker will not play but seems to activate playing my itunes music from my computer. I am listening to the radio on my computer and want to have the radio play through the Bose speakers from my mac.... Any suggestions ?
by adrisirk2003
Blame apple.
by Brian Redpath
If the speaker seems to connect but will not play audio, try restarting it with the following procedure:
Connect the speaker to power.
Press and hold the Multi-function button for 10 seconds.
While continuing to hold the button, unplug the speaker from power. Then release the Multi-function button.
To completely reset the speaker, press and hold the Power button for 10 seconds until the speaker turns off.
by Nigel
Worked like a charm, even for a 66 year old grandmother! Thank you so very much. God Bless You Big Time!!!
by Linda
Thank you Nigel. It worked for me too.
by jk.ransley
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