Released in June 2013, the Galaxy Mega is a 6.3" smartphone featuring a 720P display, dual-core processor, and an 8 MP camera.

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Phone display unresponsive, screen is frozen?

The phone's display is stuck on and wont change screens, even pressing the lock button has no response.

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Chosen Solution

After performing the tasks suggested by Max. If the screen is still not working, the display screen might be broken. Follow the replacement guide provided on the device page. Here is the troubleshooting guide.

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Try turning off the phone by holding down the power button for an extended period of time. If this doesn't work also try plugging the phone in as well as removing the battery pack to force a restart.

For more information reference this troubleshooting guide.

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