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The Acer Extensa 2509 features an Intel Celeron N2930 processor with Intel HD Graphics.

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My computer won't start

I tried to reboot it and every time a blue screen comes up with text at the bottom saying setup is starting but there is an error box in the middle of the page which says Windows could not collect information for [OSImage] since the specified image file [install.wim] does not exist.

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SIlly question. Is anything in the disk drive? It seems it may be trying to repair or re-install Windows. Try powering on the machine and holding SHIFT+F8 to see if you can get into troubleshooting options.


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I have this problem too

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it seams that there is problem with OS and you have no backup in your HD so i guess you have to insert the disk and reinstall windows

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