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Big Blue Live power cord is good yet it doesn't turn on

Does anyone have any information for the Big Blue Live from Brookstone. Ours just does not turn on. The power cord is good. The unit has not been damaged. Just doesn't turn on. Any schematics or tear down info would be appreciated.

Thanks,

Glenn

Answer this question I have this problem too

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I just took mine back they gave me a updated one for free no receipt in and out no problems at all I been having mines since father's day 2015 but I wouldn't tell them that lol

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Glenn Kara will be eternally grateful.
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