Why can't any controller plugged in as the first controller press up?

So I can use up on all my controllers in the 2nd controller slot so I know the controllers are fine. But whatever controller is in the first slot doesn't allow me to press up. I'm guessing there's something wrong with the connectors so I'm just wondering if I should just replace the whole thing or if there's an individual pin I could fix.

Answer this question I have this problem too

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