My friend had this same problem. She dropped it as soon as she opened the box. The troubleshooting guide will really help you! Good news though, you can replace it! Take a look and hopefully you don't need a good one!
We have a chance to guarantee our right to repair electronic
equipment—like smartphones, computers, and even farm equipment. This is a once-in-a-generation
chance to protect local repair jobs—the corner mom-and-pop repair shops that
keep getting squeezed out by manufacturers.
Join the cause and tell your state representative to support Right to Repair. Tell them you believe repair should be fair, affordable, and accessible. Stand up for your right to repair!