Available - May, 2014. Display - 540 x 960 pixels, 4.8 inches, 16M. Chipset - Qualcomm MSM8926/MSM8226 Snapdragon 400. Android OS, v4.3 (Jelly Bean), upgradable to v4.4.4 (KitKat).

33 Questions View all

Black Screen, Completely Dead already! PLEASE HELP!

This has happened to me three times now. Screen goes black and will not load up again for ages. Pressed the reset button far too many times already.(volume up n power off button) but still not workin

Answer this question I have this problem too

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plzz someone help !!!

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i have to wait a minute and it comes good

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Omg the reset feature helped me thank you osooooo much

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Worked for me too. Thank you!

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hi reset has not worked for me, please help

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9 Answers

Most Helpful Answer

https://www.youtube.com/watch?v=DU2u0ISz...

This should help your issue.

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thanks it was solved

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I tried. It doesn't work

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@moiragabrielleh01 - what is the damage? did you drop the phone?

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Just did this, like in the video it takes a few attempts but worked!

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That is brilliant news @Cevaughan!

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i have Sony Xperia M2 water damange after that touch screen is not working..

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have the same on Xperia Z3

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i had such a problem too, my phone was flashed by some technician, but problem persisted. so i opted to change d battery and its perfectly working a gain....

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Hold both power and volume up for 10 seconds. My phone just got blankscreen over an hour today, just did it and successfully worked! Hope this helps

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I have Sony Xperia c4 e5363 model.when talking display gone off but some times black out after phone complete..Pl help us.

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Usually black screen is cracked LCD glass at the top. Seems these short out and cause the phone to fail startup because the power supply for the backlight (series LED) runs off the same power supply as the screen controller chip, if you take the touchscreen off then you can normally see the damage.

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how do you take the touchscreen off

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My phone has got a black screen it still charges as the phone gets hot but there is no light saying that its charging the reset button didn't work and the hold on/off button with up volume or down volume at the same time didn't work and I tried the xperia companion but my phone doesn't connect with the computer or the application.

what do I do now???

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Facing Same Problem did all nothing working only i can c read light on top..when i plug into charger or into system..please help me out..

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priyanka will be eternally grateful.
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