Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

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Why won't my screen turn on

The screen to my phone is pitch black and I am not able to get into my phone, how do I fix it

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I have the same problème my Alcatel sont turn on at all i have a portable charger So its charging need help

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why does my phone not turn on even if i put rice on it it won't work and other solutions

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My phone was working perfect. I took the sd card out the other day now my screen comes on but it stays solid white.

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My phone was working perfect but i drop it yesterday and it comes on but it turn right off but when i have my charger plugged in it stays on but when i unplug it . it goes off

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My just turn white on the screen I turn it off it is just white

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8 Answers

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Hold the power button down,until the phone reset s.It takes about 30 sec. Plus. If it didn't work plug it in to charge and the repeat the same step before you plugged it in. If that don't work then I am sorry it is time for a new phone.

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My alcatell keep turning on to the onetouchfeirce screen and then turnning back off no vibrations just that any advice

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Bad battery and/or connection

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Mine doesn't want to turn on again after battery charge . I can eventually do it with a hard boot but it's frustrating and time-consuming . How do I remove the battery.

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It worked thanks good advice thanks

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My Alcatel wont turn on the charging light comes on when i plug it in but that's the only sign of life. i was charging it and suddenly it froze and went to an all blue screen and wont turn on now, i tried to hard reset it but nothing is working. I can't take the battery out due to the cover that is on it as it is a non-removable battery.

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Does it make any noise or vibrate when the buttons are played with? If so, the screen needs replacing.

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I have same problem and it vibrats and stuff just screen stay's black but when I power off and then back on it lights up just fine until I get to my lock screen then it freezes and eventually turns black aga

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I have the same situation, slightly different though, but my phone is an Alcatel one touch evolve 2. So my battery was completely gone and I put it on to charge, charged it up and the screen came on. But after I finished a call it went black again. But when I put it on to charge it didn't come back. So I'm figuring I also need to get my screen replaced as well, do you know how much it would cost, even if its an estimate.

Thanks ahead of time. :)

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Mine won't cut on at all there's no vibrations or nothing I tried putting it on the charger there was no light can you help please

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Same for me breeze bush

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My Alcatel makes the turn on noise and I can do the volume but the screen is black also there is a red mark on the battery it did get a lil overheated but is it still possible the screen will work??

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turn your phone completely off remove the battery wait 10 seconds reinstalled the battery press and hold the power button for approximately 60 seconds until the phone boots up itself

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This did the trick!!! Thank you Brian Mabry! Your advice was the bomb!!!! God bless!

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i tought you cant remove the battery on this phone because mine turns off and on but to the screen where you only see the ALCATEL ONETOUCH BY ANDROID and then it turns off and keeps repeating over nd over

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Opening the phone is tricky, but with a guitar pick, it is very doable, with patience. Watch this guy do it:

https://www.youtube.com/watch?v=S-cUKzYj...

The battery disconnects very easily at the small black connector at the top of those little wires. I followed your instructions, and everything works perfectly now. Your advice was perfect. Thanks.

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Can't remove battery it says not to remove battery.....

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I have a Alcatel one touch Android phone I'm having issue with the phone keeps displaying optimizing apps 1 to 20 and so on then it just goes blank vibrate goes back on just displaying optimizing apps then goes off again but it doesn't display the apps icon display picture. And you can't remove the batter like other phones on the back. Alan

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The exact same thing happened to my alcatel one touch scribe so iput it on charge for 15 minutes then while it was on charge i pressed the power button for 30 seconds and it turn on just do that and im 75 % sure it will work :)

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Had the same prob, the contacts to the battery had bent, straightened them and the prob was solved

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this was also helpful Cindy Martin! Thanks for your help!

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how do you check that cindy I tought you cant remove the battery from this phone

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You can't fix this type of battery for this kind of phone unless your a service technician that does this for a living doing it yourself to fix it can harm or damage and void your purchase of your phone.

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Hello, this same thing happened to me on my Alcatel One Touch Fierce the day before I was going on vacation, i had to run and buy a new one, the ZTE Z981... 3 weeks later, same exact thing again!! I searched the web and found the miracle solution: holding down the power button and volume DOWN button actually worked!! Also you can hold the up & down botton and the power botton together for abt 20 seconds then release an hold the power botton for 10 more seconds... Walaahh it should work. I then tried it on my Alcatel and it turned on too!! Now I have 2 phones.

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Trying taking the battery our for at least 5 minutes and then put it back in, and see what happens

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just put it on the charger for a while then it will turn on by itself

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Yes, I'm having the same problem & I've found that something about leaving it on charge for about 15 minutes, (without pushing any buttons) will make mine come back on. The phone is about a year and a half old (with a lot of use!) and I think the battery is just getting weak and takes more charge to power it now.

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I have the same issue, it eventually resolved itself. I had tried holding the buttons in all the ways suggested above, plugged it in over night. Then gave up, a week later for kicks and whistles I plugged it into a charger and it turned back on and has been working since for about 2 weeks.

FYI, unless you purchased the "extra" warranty, the warranty expires after 60 days (which should be illegal). So opening the back, removing the sticker over the battery and prying the battery out and then pushing it back in will eliminatet he need to let it sit until the battery dies.. However if you have the extra insurance, bring it back to the provider and DEMAND it be replaced, they have to acording to the contract, of course tmobile will balk at replacing it because they no longer sell any windows 10 phones at all only android and IOS, therefore demand an S* they will eventually sendy ou one in order to keep you as a customer and not be sued for not having replacement phones for the one you've been paying warranty

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So my phone got some water on it then it glitched out what do I do

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