Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

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Why is my phone freezing, crashing,and refusing to turn on?

I noticed about a week ago I was using my phone and all of the sudden it froze and then it just turned black and turned off and then when I try to turn it back on it's doesn't turn on and I will hold the power button down for a very long time and then I'll leave it alone for a couple hours and then I'll come back and all the sudden it turns on. I know this can't be caused by it not being charged because it was completely charged when this started happening and I've been keeping it nicely charged and I know it can't be caused by an app I have because I did a system recovery on it. I would just like to figure out how to get my phone to stop freezing and crashing and refusing to turn on. Please help me if you can. I took it into the store and asked them about it and they said that they couldn't do anything to help me. They said that they recommend me getting a replacement but they said that I probably wouldn't get a replacement given to me because the sides of my phone are a bit scuffed up and that I would probably get blamed for breaking it myself by dropping it but between the time that I had lost use my phone and the time that it started acting up I did not drop it at all or get it wet. the people in the story basically said that there was nothing they could do and that I would have to buy a new phone but my phone is not completely broken its just freezing and crashing and I feel that someone should help me fix it instead of me spending money to buy a new phone because I can't afford a new one.

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I have the alcatel one touch and my phone will just go through this phase where it'll just repeatedly just crash. Most times its very quick and responsive but these phases are really agitating because i have no idea why i have plenty of space on the phone and ram so i have no idea what to do

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I have been having the same issue with my phone even when I have full signal my text messages will not go through then I try to exit out of my text messages and go back and then it shows a blank screen then as I was having that problem I wasn't receiving any of my phone calls and the only reason I found that out was because I got their voicemails but it never even show that they called me! My phone is pretty much brand-new and it's still under contract like I haven't paid it off yet and we have AT&T and hav my phone is pretty much brand-new and it's still under contract like I haven't paid it off yet and we have AT&T and We have a family share plan but they should be able to fix this problem for free considering this phone is basically brand-new has no Scaffs no marks no cracks in the screen have never dropped it I have never even gotten it wet so I'm hoping that they will be able to fix this problem because I use this phone for work and it is absolutely the most frustrating thing when your phone turns off for no reason when you have full battery and then will not turn back on for six hours .... Plus we have had AT&T and the iPhones since they have come out so if I have to go up and raise !&&* at that store to get this phone fixed or get a new one I will because this is completely inappropriate for such an expensive phone to be acting this way .......sincerely, very frustrated I phone 6 user

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Once I go to the Apple Store which will be today I will let you know what they say to me and if they end up fixing it I'll try to find out what they did so that at least maybe it can help you

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I forgot what they said in the store. Something about the memory. But i took mine in the corp..metro pcs. And they ordered me a new one.

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I have the exact same problem as well. I have had a white Alcatel One Touch for a little more than a year now. After having this phone for about half a year, I noticed it started getting a bit slow, getting hotter, and the battery may have started decreasing faster. Although, I didn't really mind and I just let it slide as it wasn't a big deal. Ever since it has been like that, but yesterday it started taking a "death turn". My Alcatel crashed and froze, turning the screen gray. I got so worried and scared, getting anxious. I couldn't press anything, the home button and the return button wasn't working, neither was the Power Button. I couldn't turn it off! It froze good! So I took out the battery and my Alcatel finally turned off, but froze once again during the restarting process. It starts freezing again every once in a while, and I need help fixing this issue. Anyone has similar problems?!

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Try pressing the up volume or down volume at the same time you are pressing the power button. Try first the up volume. This should reboot the phone.

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your phone has a virus i had that problem once and i fixed it by installing a antivirus

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My phone is always charged. But I can be doing anything from searching the Internet to texting, and it just stops working? It doesn't work when you touch the phone. But if I turn it off and then back on it starts to work again for a while. It is so annoying as I am house bound and have cancer. So I rely on my phone. I have only had it since May this year. Please can you help. As I can not even get into the EE shop from where I bought it from. Thanks

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