Samsung's fitness-oriented smartwatch, featuring a curved super AMOLED touchscreen display. First released in April 2014.

34 Questions View all

Why won't my Fit turn on?

I have tried to turn on my fit by pressing the on button multiple times, I have also made sure the battery is charged but it still will not turn on. What can I do?

Answer this question I have this problem too

Is this a good question?

Score 32

Comments:

My Samsung Gear Fit is trying to reboot but keeps failing. It appears to keep recycling and retrying to reboot.... just can't do it. I called their customer service number and got NO WHERE. I've not dropped or damaged my device in any way and its less that 90 days old so I don't believe its the battery. Serious concerns - service tech was not helpful and in closing was told that someone else will call me within 48 hours :-( Not at all happy here today!

by

I am having similar issues as well. After wanting an activity tracket for around 2 years I finally decided to take the plunge and buy one. I was looking at the fitbit chargehr and charge 2 but decided to go with the gearfit 2 as I had heard it was better than the fitbit and also had phone notification connection and touchscreen. I absolutely LOVE the look of this watch and the comfort is out of this world. I aactually forget I have it on. I have had this almost 4 weeks and am now having issues. It freezes up or shuts off and won't restart up unless I put it on the charger for a long period of time. I charge it at night so I know it is not happening due to a low or dead battery. I have not worn this in the rain or shower as I never trust that any device is actually water proof or resistant. I also did not purchase a warranty because I am very careful with any device I own. I was super excited for this watch and to have an extra push towards a more fit life yet I am now finding myself disappointed and less motivated that I was previously. After spending $180 US I expected a better, more functional and less buggy device. I feel I should have gone with the fitbit as a lot of those I know own and love theirs and have no problems whatsoever.

by

Everyone I charge my watch I have trouble getting it to charge

by

When my gear fit failed, it started to vibrate for a long time! It lasted about 5

minutes until BAM!!! For the next 48 hours I left it charging and no response. So disappointed :-(

Gear Fit (March 25, 2016-August 13,2016)

by

I have a Gear Fit which is unresponsive. When I do get it to "power" up I get a dimly lit screen with four white vertical bars and five black/grey vertical bars. I inadvertently had it on when I was swimming, maybe 15 minutes, but did not go underwater with it. I believe the specs say it is safe in 5 meters of water for thirty minutes. Any idea of whether or not this is fixable? Thanks.

by

Show 10 more comments

Add a comment

26 Answers

Most Helpful Answer

I too had this situation where my Gear Fit appeared to be 'Dead' even after charging for 24 hours, I noticed however that my Phone still had the Gear Fit Icon showing.

I disconnected the Bluetooth and reconnected and noticed it connected fine so I held the power button down on gear fit for around 5 seconds (maybe longer) and it appeared to perform a 'Soft Reset' and started up fine.

Was this answer helpful?

Score 24

Comments:

I had the same issue, I just turned off my Android phone blue tooth, went to Gear fit and held the power button for 10seconds and it finally turned on and had a message to connect, I went to the Fit software on my Android and I was prompted to turn on Bluetooth, once I did turn on blue tooth via the Gear Fit program the Gear Fit screen had a check mark I was prompted to push and so far everything is working.

by

Thanks Ben this "reset" you used worked for me as well. You saved me a trip back to the new Samsung store.

by

This worked for mine too! It wouldn't charge at all and after turning off my Bluetooth on my phone, the reset (holding gearfit button for 10-15 seconds) allowed the device to start charging.

by

this happened to me just today. my gear fit is not turning on. not charging. totally dead! i panicked. luckily, i have a very patient partner and adviced me to leave it for a few hours to charge. after 6 hours, i pressed the power button for 10 seconds the voila! i came to life. horray! i hope this comment will help others with this problem.- charlotte, auckland, nz

by

Wow thanks ben been trying all day to work out what was wrong and it worked perfect. You are a life saver.

by

Show 17 more comments

Add a comment

Mine has a black screen, but when on the charger, indicates 100% charged. I tried holding the power button down for a long time, with no result. Then I tried pressing BOTH buttons, and immediately, it came on.

Was this answer helpful?

Score 3

Comments:

That just worked for me after trying all the many suggestions that I've been reading for the past 2 days! Thank you so much for this!!!

by

I try all hold buttons put change it vibrates and still gets notifications from the phone but no screen and I didn't do anything apart from put it on charge only overnight

by

I try all hold buttons put change it vibrates and still gets notifications from the phone but no screen and I didn't do anything apart from put it on charge only overnight. This is only two months old and they're not dropped it and looked after it very well it was on 8% battery life so I put on change when bed I noticed the charging screen was on when I woke up. So I going let battery die completely then I'll put it back on charge. but pressing the buttons does not do anything even resetting it from the phone does not do anything but when I get a text message it still vibrate

by

Add a comment

Bryan,

Please make sure you're holding, not just pressing, the power button for at least 3 seconds. Simply pressing the button quickly does not boot your device.

If this fails it may be due to battery failure. This may be the case if you have dropped/possibly damaged your Gear Fit recently. The battery may also simply have expended all of it's charge permanently. The estimated lifetime of the battery used in the Gear Fit (210mAh according to Gizmodo) is 1000+ "cycles" which is one complete drain from 100% to 0%. This translates to roughly two years for the average user. Extensive use (especially while simultaneously charging) can reduce this and cause early battery death. Either of these causes will require battery replacement which is covered here*. If you need further assistance, please do not hesitate to ask.

Kyle

Was this answer helpful?

Score 1

Comments:

My problem is different. The battery died and I can't charge again. When I put the charger in it doesn't vibrate and start charging. What can I do?

by

The contacts on the back of the gear fit may be dirty. You can clean using a pencil eraser for both the charger clip and gear fit. I have cleaned mine this way and do far so good.

by

My Power Button doesn't seem to be working. The fit works fine, but when I press the power button nothing happens and when I hold it down it won't shut off or restart. I just got it last month as a Christmas gift.

by

Add a comment

I had the same problem. I had 80% battery and the screen turned off. If I held the power button down it would vibrate but that was it. I cleaned the charging points, turned off Bluetooth on my phone. Connected the charger and was able to get it to turn on again. Turned Bluetooth back on my phone and it fixed itself. Weird

Was this answer helpful?

Score 1
Add a comment

Mine just shut off at 30% charge. Putting it in the charger did nothing. As stated above, I held the button for a good 10 seconds and it restarted.

Was this answer helpful?

Score 1

Comments:

Just had the exact same thing happen to my gear fit watch. I tried everthing to start it but nothing worked until I pressed the on button for at least 10 seconds. It then vibrated and began the charging cycle!

by

Add a comment

Mine is even more weird...

1. Screen is black

2. Screen responds to touch(!) - when i unpair the device and pair it again, when i press the left(top) part of the screen (confirmation button) it stops vibrating...

3. I am able to turn it off and on but the screen is still black (Samsung logo does not appear)

4. Bluetooth works fine

5. Kies3 also recognizes the device

6. It happened randomly a few times - the screen turned on and was responsive to touch but when i try to do anything it freezes and goes black again. I noticed that I can even change the wallpaper and clock through the Gear Fit Manager. I thought that it could be just the screen issue but I've never dropped it and as I mentioned - it responds to touch.

This problem appeared out of nowhere - I've left the watch (turned off) for a month on my desk, the battery was at 40% today, tried to turn it on and...

Was this answer helpful?

Score 1

Comments:

*due to the screen failure I cannot put it in the download/recovery mode. Is there a way to do it with screen off?

by

Add a comment

Thank you for all good advice taken, mine has been in complete darkness most of the day but when I connected the charger it didn't seem to be doing anything. A lot of patience does go along way cos hey presto it's back on! Thank you everyone

Was this answer helpful?

Score 1
Add a comment

I just experienced the same issue. My Gear Fit just disconnected and went black. Holding the button down would make the device vibrate, but the screen remained black. Just charged the device yesterday and should have over 50% battery life left. These devices are, in my opinion, too new to be experiencing battery failure.

I put mine on the charging cradle for grins, but still no response. Interestingly, and this may be a completely random coincidence, I checked my phone (Galaxy S4 Actove) for a software update and my Gear Fit came back online. Lost my step count for the day, but my exercise history was still on the device. I can't for the life of me think of a reason why or how the phone could keep the device from turning on, so again...this was likely a coincidence.

Was this answer helpful?

Score 0
Add a comment

I experienced the same problem as you all did. It turned out that the charging point on my gear fit was a bit dirty. Try to clean it up even if it looks okay. If that doesn't work, try to clean the charging adapter too. It worked for me and I hope it works for y'all folks too. Cheers..

Was this answer helpful?

Score 0
Add a comment

Just had the same issues. Just randomly turned off and wouldn't turn back on again. Tried the reset thing and it vibrated a few times then showed 0% battery even though I know it was fully charged. Got it back on charge currently so fingers crossed. At least its turned back on.

Was this answer helpful?

Score 0
Add a comment

Well, I was told by a computer geek that when he cannot get a response from a computer hard drive or some other device that has an internal battery, he puts it in a bag, in the freezer, he claims you let it cool a couple hours then when you take it out, you don't have long before it warms up, so put the charger back on or try and turn it on. Maybe it will help, beats replacing and its cheap. P.S. If that works and you have to repeat it, likely you have a connection issue internal to the Fit and cooling contracts components or internal components have a thermal issue. Good luck

Was this answer helpful?

Score 0
Add a comment

Well, couldn't find a new Gear Fit, so, got a refurbished one. That was only 2 weeks ago and already it won't work. Have to take it back tomorrow. Geek Squad won't guarantee the ones THEY work on. lol Glad I didn't waste $100.00 and it last 6 weeks. I have had a lot of trouble with the apps too. Won't work with my Samsung Galaxy Tab 3. I got the Gear Fit just for that reason! When I downloaded the Manager it said "For security reasons, your device is currently set to block installation of applications not obtained from Play Store. To change this. go to Settings > Security > Unknown sources." Where else would I have gotten the app?? lol Anyway, it won't charge. The charger just vibrates. We will see I guess.

Was this answer helpful?

Score 0
Add a comment

Thanks for this. Mine wouldn't respond to the button for turning the screen on/off or turning the device on/off. I turned off BT at the Gear Fit several times and did a reset from the settings function several times. Nothing seemed to work and it was down to 1% battery.

I found this forum, turned off BT at the phone and the Fit immediately started charging; all functionality returned as well. Turned BT back on at the phone and everything is fine and working properly!

Was this answer helpful?

Score 0
Add a comment

MY fit has gone completely dead three times so far. Each time, it takes 2 to 3 days to recoup, and then out of the clear blue, it begins to work again after hanging on to the charge line. I can't depend on this gizmo to work for me when I really need it. I'm forced to do a return, sadly.

Was this answer helpful?

Score 0
Add a comment

same problem. I had to hold down the power button for about a minute (first pressed the power button a bunch of times due to frustration), it finally turned back on and is charging.

Was this answer helpful?

Score 0
Add a comment

rebooting the device fixed the issue with mine.

Was this answer helpful?

Score 0

Comments:

I did the same. I rebooted and now it is charging. Almost had a mini heart attack. I love it and would be lost without it.

by

Add a comment

Thanks for the help, folks. My Gear Fit absolutely refused to charge last night, no matter what I did (different charge cradles, different cords, left it plugged in all night)... but after it was plugged in all night and reset it (15 sec hold), I reconnected the bluetooth on my Note4 and now all is well... I think LOL.

I had been trying to figure out a good way to clean the contacts. I never thought about a pencil eraser. I was just wetting it a little and that had helped before but the corrosion has been getting worse. The eraser helped a lot!

Thank you so much. I use my Fit for everything and wasn't looking forward to having to buy a new one, as this one's just out of warranty!

Was this answer helpful?

Score 0
Add a comment

I was having a problem with mine last night. All of the sudden the battery dropped to 2% so I plugged it in for the night only to find out after I got to work that it didn't charge. I got home and put it back on and it still didn't seem to do anything even after cleaning the contacts and all. So I finally grabbed a separate phone cord and plugged it into my computer and it popped on and started to charge so I don't know if my power cord has gone bad already or if it just needed a jump from another power source to jump start it. But it's something that people may try.

Was this answer helpful?

Score 0

Comments:

I just took mine out of the box and it was unresponsive. I plugging it into my computer, into the wall socket, cleaning the contacts on the watch and on the dock, holding the power button, holding both buttons, i tried to power it up while it was sitting on the dock....nothing. When I read this, I grabbed a Fast Charge plug from an old phone and attached the USB cord on the dock to that and it fired right up. The battery was at 0% and slowly clicked over to 1%. I'm still holding my breath and I'm glad I purchased the 2 year warranty just in case, but hopefully everything works out. Hope this helps someone.

by

Add a comment

I have had this problem several times, and this works for me:

Turn off bluetooth on your phone

depress the on/off button on the watch for approx 10 seconds

phone will then reboot, even though it had been 'dead' beforehand

Turn back on bluetooth on your phone

Job done :-)

Was this answer helpful?

Score 0
Add a comment

I took my Gear Fit to an accredited dealer. All they had to do was boost the system. Almost like shocking a person who has had a heart attack. Once done there should be no further problems.

Was this answer helpful?

Score 0
Add a comment

A T T E N T I O N :

G e a r F i t 2 u s e r s

if your Samsung Gear Fit2 does not power on when power is pressed, or if it does not reboot when holding the power button, place it in the charging dock and press power once while on the charging dock. If that doesn't work, press and hold the power button for more than 10 seconds while on the cbarging dock.

About a week and a half ago I went to sleep and put my gear fit2 in the dock to charge overnight. After the mentioned time, I decided to wear it today and no matter how many times or for how long I held down the power button, it will not power on. When i got home I did the steps included above: I put it on the charging dock or base and pressed the power button (I can't remember if one quick time or for a few seconds) and it lit up with a 0% charge.

I don't understand after 1 and a half weeks of sitting on the charging dock how it would show 0% charge. But right now it's been charging for 10 minutes and it shows 23%.

No clue. Maybe it's a battery saving feature that makes the fit2 stop accepting charge after an extended period sitting on the dock?

- Milton

Was this answer helpful?

Score 0
Add a comment

Push and hold it longer (3-4 seconds). Or untill it turns on.

Was this answer helpful?

Score 0
Add a comment

My gear fit 2 won't turn on and it fully charged

Was this answer helpful?

Score 0
Add a comment

Fit is most important for every life.It gives us fit and freshness.Protect our health and increase our beauty. It is modern life style .For this cause,turn on fit.Best fitness tracker is essential for the fit.Many trackers have internal rechargeable batteries. This is a common design, but means you’ll have to take it off to charge it, and the life lasts for only a week or two. Some trackers have watch batteries, which will last for months if not a year before requiring replacement.So, to see me : <a href="http://ithealthfitness.com/best-fitness-... title="best fitness tracker">best fitness tracker</a>

Was this answer helpful?

Score 0
Add a comment

My fit tracker watch won't turn on. Bluetooth is on but, can't find watch it's right next to it

Was this answer helpful?

Score 0
Add a comment

I had the same thing happen to my Gearfit 2 twice now. The first time I followed the instructions below and it fired back up, and I had to perform the Soft Re-start. This time it would not power up no matter how long I depressed the power button.

So I put the Gearfit 2 on its charger and then pressed the power button and held it down. It took about 12-15 seconds and then came to life.

The interesting thing thing is, I always power mine down when charging. When I powered it down it still had 42% battery life. Now it is totally dead. What happened to the charge it had?

Kirk C.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Bryan Palafox will be eternally grateful.
View Statistics:

Past 24 Hours: 34

Past 7 Days: 337

Past 30 Days: 1,666

All Time: 70,071