The Droid Razr is an Android-based, 4G LTE-capable smartphone designed by Motorola.
When I plug my phone into the charger I can use it when the screen lights up, but when I unplug it and the screen goes black I can't. The power/lock button is not working.
I had the same exact problem today! I called Technical Support and talked to a very helpful woman! She explained to me that sometimes your phone needs to "reboot" itself. To reboot the phone, I just held down the power/lock screen button, and the volume down button for about a minute. The phone then restarts and gives you the power up screen. Now my phone is back to normal, and I can unlock the phone without it needing to be plugged into the charger!
Comments:
Jessie,
Thank you so very much for sharing the instructions Tech support gave you! It worked perfectly on my phone!
by rj35
Worked for me too, thanks a ton!!!
by Alexa Thomas
Dude jessie thanks man.
by sharkyzer0
I've been able to reboot my phone three times using the instructions above (which would make me believe that the lock button is still working to some extent), but the lock button still doesn't work to lock/unlock the phone :(
Looks like I'll be on the phone with Verizon support.
Update: I rebooted my phone 3 times as stated above, then performed the dreaded "factory reset" as a last ditch resort. Unfortunately, that didn't work either so I called verizon customer service. They're sending me a replacement phone, overnight shipping, free of charge. My phone is approximately 1.5 years old, so I'm pumped that they're covering it and not making me wait until I qualify for an upgrade.
That did not work for my phone. What else do you suggest?
by Chandra Bill
Thanks jessy
by kordellv
Thank you soooo much Jessie for sharing your information on what to do when this happens! I thought I broke the button and I was scared lol but thank you!
Thank you sooo much Jessie! Your information saved me a heart attack, I thought I broke the button and I felt sooo bad because my dad pays for my phone lol Thank you!
This one didn't work for me, since the power button doesn't work. I'm not sure how it would work for anyone if the power button is not working. Pressing power+volume down only turns down the volume.
hi guys...i recently broke my moto x2 display and got it fixed but right after that my mobile is not working...say for sensor is not workin or the power button and i am not able to see the charger indicator if its plugged in.my mobile has one year warranty and its been 8 months
can you pls suggest me a solution or the contact number for replacement.
Worked for me, first try. Thanks.
by Jeff Rash
TRY THIS!! Alright so for anyone that this DIDN'T WORK: I had this same problem, but it wasn't that big of a deal until my phone DIED. Without a power button, there was no way to turn my phone on. Well after charging my phone until it had a full battery, I then took my charger cord and plugged it into my laptop... tada! It booted right up, and has done that a couple times since, so all in all it's an easy fix getting it back on, even without the power button functioning at all. Hope this helps some of the rest of you!
Could be, but maybe a drop that you are/are not aware of? I would recommend a simple visit to your nearest repair shop. You may have a restriction set that you are also not aware of, so have a look in all of the obvious places where this could be.
Rep: 1
Worked for me too, Thanks
Rep: 1
That worked just fine for me. Contacted Verizon, the rep said no problems of this nature have been reported and immediately issued a replacement phone. This happened about 5 minutes into my beginning work and I do not have internet access so I said send the phone. When I got home to my laptop I googled the issue, found this page and fixed my problem in about three minutes. The phone is working much better than the customer service rep at Verizon worked tonight. Shame on you Verizon for allowing such a lazy employee to deal with your customers.
I did just what was described and my phone is working fine. The replacement "refurbished" phone will be returned to sender!!!! Thank you so much for sharing your information
Gary
Rep: 1
I just had the same issue with my phone, my power button wasn't working. I thought I was going to have to take it to a store tomorrow to see if they could fix it. I got on the computer and googled the issue and found this solution. Thank you so much my phone is now working great, power button and all. I would hate to have gone in the store and looked like an idiot just to do this. LOL Thank you so much for your help.
Jeremy
Rep: 1
I tried to reboot as well and it didn't work I did drop it in the toilet this morning for about a second bit its on everything works except the power button any other suggestions? Thanks
Thad
Rep: 1
my phone wont let me unlock it and the power button and volume button arent working, any ideas how I can restart it?
Rep: 1
JESSIE!!! Thank you!! I thought I was going to have to buy a new phone! Even the international Motorola customer service gang didn't know what to do! So Yay to Google for providing me the link to your answer!
Rep: 1
That just worked like magic for me. Guys you made my day.
Rep: 1
Worked for me also.Thanks a lot
Rep: 1
I'm having this exact same problem I've tryed the power button and volume button reboot but it didn't work any other ideas on how to get my power/locking button to work?
Rep: 1
My Droid Ultra (XT1080) power button completely broke. I read a few replies to questions about the same issue in a couple different places, and the above did NOT work for me, however, the option that DID work, was - at the SAME TIME - I plugged in my charger (after letting it charge to about 13%) I pressed the volume down key, and immediately the boot screen popped up, giving me options, Factory Reset being the option immediately highlighted halfway down the list. From there the volume Up key makes the selection, and you can scroll thru the options using the volume Down key. Hope this helps! :)
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New Yorkers stand up for what they believe in. And we're asking you to stand up for repair.
This year, New York could be the first state in the nation to pass the Fair Repair Act, A8192 and S618. We have a chance to guarantee our right to repair electronic equipment—like smartphones, computers, and even farm equipment. We have a chance to protect local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out by manufacturers.
It’s not going to be easy. Manufacturers are standing in the way. When your stuff breaks, they want to be the only people allowed to fix it. So far, they’ve managed to stop Fair Repair legislation before your representatives get a chance to vote on it. We’ve got to be louder than their lobbyists.
The Fair Repair Act, known as A8192 and S618, requires manufacturers to provide owners and independent repair businesses with fair access to service information, security updates, and replacement parts. Tell your state representative to support S618. Tell them you believe repair should be fair, affordable, and accessible. Stand up for your right to repair.
The people of Massachusetts have always stood up for their right to repair. In 2012, voters passed a law that ensured residents' right to repair their car wherever they wanted. Now, it's time to do the same for electronics and other equipment.
With the Digital Right to Repair Act, H.143 and S.96, we have a chance to guarantee our right to repair electronics—like smartphones, computers, and even farm equipment. The Digital Right to Repair Act requires manufacturers to provide owners and independent repair information businesses with fair access to service information, security updates, and replacement parts.
But we need your help. Big manufacturers don't want this bill passed. And they're working hard to defeat it.
If you think you have a right to repair your products, find out who represents you in the Massachusetts legislature. Tell them repair is good for the environment, good for consumers, and good for business. Tell them you support the Digital Right to Repair Act, S.96 and H.143.
This year, the people of Nebraska have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It’s yours. You own it. You shouldn’t have to beg the manufacturer for permission to fix it when it breaks. The Fair Repair Act, or LB 67, is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and replacement parts. So you can fix the stuff you own quickly—and get back on with your life.
But manufacturers don’t like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It’s time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the Nebraska state legislature. Tell them you support the bipartisan Fair Repair Act, LB 67. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Nebraska.
Minnesota has a chance to become the first state in the nation to pass "Fair Repair" legislation. SF 15, or the Fair Repair bill, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.
But we need your help. Manufacturers don’t want a Fair Repair bill. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want.
Find out who represents you in Minnesota's legislatures. Tell them that you want the right to repair your purchases. Tell them you support a bipartisan Fair Repair bill, SF 15. Tell them repair is good for the environment, good for consumers, and good for businesses.
Kansas has a chance to become the first state in the nation to pass "Fair Repair" legislation. HB 2122, or the Fair Repair Act, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.
But we need your help. Manufacturers don’t want a Fair Repair bill. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want.
Find out who represents you in Kansas' legislature. Tell them that you want the right to repair your purchases. Tell them you support a bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses.
Wyoming has a chance to become the first state in the nation to pass "Fair Repair" legislation. HB 199, or the Fair Repair Act, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.
But we need your help. Manufacturers don’t want a Fair Repair bill. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want.
Find out who represents you in Wyoming's legislature. Tell them that you want the right to repair your purchases. Tell them you support a bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses.
Washington has a chance to become the first state in the nation to pass "Fair Repair" legislation. The Fair Repair Act guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.
But we need your help. Manufacturers don’t want a Fair Repair bill. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want.
Find out who represents you in Washington's legislature. Tell them that you want the right to repair your purchases. Tell them you support a bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses.
This year, the people of Tennessee have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. The Fair Repair Act is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the Tennessee General Assembly. Tell them you support the Fair Repair Act, SB 888 in the Senate and HB 1382 in the House. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Tennessee.
This year, the people of Illinois have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. The Digital Fair Repair Act is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the Illinois General Assembly. Tell them you support the Digital Fair Repair Act, HB3030. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Illinois.
This year, the people of Iowa have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. Iowa's Right to Repair Act, HF556, is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the Iowa legislature. Tell them you support the Right to Repair Act, HF556. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Iowa.
This year, the people of North Carolina have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. North Carolina's Fair Repair Act, H. 663, is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the North Carolina legislature. Tell them you support the Fair Repair Act, H. 663. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in North Carolina.
This year, the people of Missouri have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. Missouri's Fair Repair Act, HB1178, is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the Missouri legislature. Tell them you support the Fair Repair Act, HB1178. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Missouri.
This year, the people of New Hampshire have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. New Hampshire's upcoming Right to Repair Act is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the New Hampshire legislature. Tell them you support the Right to Repair Act. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in New Hampshire.
This year, the people of New Jersey have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.
It's yours. You own it. You shouldn't have to beg the manufacturer for permission to fix it when it breaks. New Jersey's upcoming Fair Repair Act, A4934 is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get on with your life.
But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.
It's time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Find out who represents you in the New Jersey legislature. Tell them you support the Fair Repair Act, A4934. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in New Jersey.
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Does it feel like the button is clicking? Was there any exposure to water?
by davidlabbott2