bought an iPhone 6 Plus on eBay. It's in perfect condition and I think I got a bargain. It has an issue though, which was why it was sold as not working: the touchscreen randomly becomes unresponsive and the phone needs a reset to make it start working again.

It seems to do it particularly if left untouched for a while.

I did a restore in DFU mode and it's still doing it.

It's 16 months old so out of warranty with Apple.

I booked an appointment with a genius tomorrow, but I believe that they won't fix that for free, even if I read on their forum lots of people complain about this issue especially after upgrading to iOS 9.

Also, worth mentioning that I checked the serial number of this iPhone and it qualifies for the Apple free iSight camera replacement program for the Iphone 6 Plus (rear camera producing blurry images).

Does it sound like a software issue or a hardware one? Thanks in advance for any replies.

No, screen looks fine. No lines or anything like that. Phone has no dents and is cosmetically in mint condition.

Pretty sure touchscreen stops working only after the phone has gone in standby for a while. If I am using it, it works fine so I don't understand how it can be a hardware issue.

Ah I have noticed that if I keep tapping while the screen is unresponsive, the tap on the screen will sometimes register but the only thing that works is a reset and sometimes I have to reset twice in a row for the touchscreen to become responsive again.

My iPhone doesn't display a grey bar though. Also, yesterday it became unresponsive, I kept tapping the camera icon, the touch input finally registered and that unfroze the touchscreen without even a reset.

I'm starting to think it's just a faulty digitizer.

I wanted to give an update since a couple of years have passed…

The phone worked perfectly for a year or so after they replaced the rear camera then the touch disease returned.

It definitely did something good to the phone as it allowed me to use it for quite a while before packing up for good.

I sold the phone on eBay as not working for about the same money I paid for it so I didn't lose money on it.

⟐ Commented March 15, 2024 at 18:29 MST

The next day I started having problems with the touchscreen.

At first it only acted erratic when my finger got near the screen, even before I actually touched it. Whatever was on the screen would jitter and not respond properly to what I was trying to do.

I found that just pressing the lock button would fix it, at least for a while.

Now, locking the phone only corrects the problem some of the time.

Also, it sometimes now gets "possessed" and will open apps, zoom in & out, or even make phone calls if the phone app is open. Even if I'm not holding the phone or near it in any way.

Sometimes I can be actively using the phone for more than an hour with no problems. Sometimes it comes and goes for a while.

It has never gotten wet. It's only been dropped a couple times, but always in a protective case and not more than 2 feet off the floor.

The screen is not cracked, and I have never opened the phone. And it was not jail broken.

I have reset the phone multiple times, with and without a backup, and the problem is still there.

My phone is past the Apple 1 year warranty.

⟐ Commented August 21, 2017 at 7:14 MST

3 months ago my iPhone 6 got some slight water damage in my pocket.

Shortly after everything seemed to be working just fine until I tried to use Siri and thats where I first noticed my problem. Let me confirm one thing, the microphone works great for phone calls, great with video, great with almost everything, yet when I try use siri, it shows the waves as if there is audio input, but no real audio is getting in.

When I attach headphones siri works great! No issues, but when I take them out, I get just waves of audio, but not actually audio coming from me.

I have only noticed this effect in one other area and that is with sending voice memos within iMessage, it is just a bunch of static noise. Normal voice memos work great.

Any thoughts on a solution

I tried replacing the lighting port assembly just now, which includes the microphone on the bottom, but alas, the same issue is still present. I am lost for ideas.

All help is appreciated. I can make a quick video if necessary.

⟐ Commented May 03, 2020 at 6:51 MST

⟐ Commented May 16, 2021 at 22:56 MST

My big problem is now I actually dont know what causes the problem ?

Anyways here is a video what shows the problem from another user: https://www.youtube.com/watch?v=3qq1H71T...

Would be great if you could help me with this out :D

⟐ Commented July 13, 2022 at 5:23 MST

Has anyone had this problem, and will replacing the camera with one from iFixit solve the problem?

Thanks,

Dennis

⟐ Commented May 14, 2021 at 10:20 MST

I have iOS 4.1.2.

Thanks :)

⟐ Answered September 02, 2023 at 7:51 MST

What do you think: will a battery change fix the problem? Thanks for your help!

⟐ Commented April 01, 2018 at 15:10 MST

⟐ Commented April 25, 2024 at 13:43 MST

I do know the wifi is not working on this phone, but it was activated in the past without wifi and worked fine (just expensive).

I put in his SIM (SIM has been tested in a working phone and works fine) but once connected to Itunes to complete activation the error in Itunes reads "The Iphone could not be activated because an unknown error occurred (0xE8000004). Please try again later."

Please help!

⟐ Commented October 20, 2022 at 2:11 MST

please I need advices about what steps should be taking or what i have to do to make my friends iphone5 work again with Sim network function.

Thanks in advance.

⟐ Commented December 30, 2020 at 2:35 MST

⟐ Answered December 11, 2021 at 14:45 MST

The phone is over two years old and the problem started in the last few months.

I have tried different cables but nothing seems to help.

⟐ Commented December 23, 2024 at 0:19 MST

⟐ Answer deleted May 22, 2022 at 18:20 MST

I'm told the phone has never been water damaged, and this happened shortly after a screen change.

Has anyone ever solved this problem? I have never come across this before.

⟐ Answered April 07, 2021 at 15:37 MST

⟐ Commented August 05, 2022 at 17:06 MST

I have reset the settings already. I am in the process of backing up and restoring the phone.

The customers is in urgent need on this phone so any help would be great :)

⟐ Commented April 12, 2022 at 15:16 MST

before to start I want to specify that i've been changing iPhone lcds, batteries and whatever broken part for 3 years, and I never seen anything like that.

A customer gave me an unopened iPhone 6 with a cracked but working lcd, so, as always, I bought a replacement and went to fix it.

I want to specify that I use gloves and plastic tools to remove any part of any device, mostly for hygiene and security reasons. Oh, i've also done all software thing (restore, hard reset, win/mac, etc.).

I tried to use 4, yes, 4 different lcds (including an original one from another working iphone 6) and it just does not turn on, but itunes detect it.

I also tried to use another battery, but nothing changes.

On the motherboard, the lcd and front camera connectors does not seems damaged.

Do you have any ideas, i'm literally going crazy! Do you think that Apple will repair it (no Apple Care) if i'll perfectly remount all pieces?

⟐ Answer deleted September 17, 2019 at 1:03 MST

I found the fix, finally. I believe I am the first to find this, and it is relatively simple to fix. This is probably my first post on the internet that can actually help a majority of people that I've seen with this error and no fix for it yet. So from what I've experienced it's due to your front camera sensor assembly connector being damaged. The connectors on these things are extremely fragile and the connector seems to bow like a banana fairly easy.

So here is a way to try to narrow down the problem. Hook up only the LCD/Digitizer connector only, and "hard reset your phone" and see if it starts back up. If it does, then you've found out that it's for sure the front camera connector.

There are 2 parts to this 3rd connector. The Proximity SENSOR and the FRONT CAMERA are soldered together like an assembly. I highly recommend purchasing the assembly (front camera and proximity sensor) and not just the front camera flex cable, as it is EXTREMELY DIFFICULT to install. And I mean DIFFICULT.

⟐ Answered October 26, 2017 at 17:18 MST

before updating, my iPhone wifi is not working. i.e greyed out wifi.

now, i cant activate my iphone on connecting to itunes.

i got an error message on itunes "The iphone could not be activated because an unknown error occurred

(0xE800002D). Please try again later.

⟐ Answered April 30, 2020 at 20:35 MST