iPhone 3GS Troubleshooting

iPhone 3GS glass is shattered ¶ 

Oh no! Your iPhone's glass did not survive your unintentional drop test!

Broken front panel ¶ 

Take a deep breath and see if your iPhone will turn on and operate normally. In most cases, the iPhone is still functional but now a cosmetic disaster. Take a closer look and make sure the display was not damaged from the fall, as you will want to replace this at the same time as replacing your front panel if it is damaged. Generally, the front panel will have absorbed the brunt of the fall and your display will be unscathed. In this case, you must replace the front panel.

iPhone is frozen or unresponsive ¶ 

Even after furious button mashing and screen smashing, your iPhone 3GS doesn't respond.

Restart iPhone ¶ 

Sometimes all it takes is a restart for the iPhone to become responsive again. To restart your iPhone when it is unresponsive, press and hold the sleep/wake and home buttons until the Apple logo appears (~10 seconds).

Very low battery ¶ 

It is possible for an iPhone to become unresponsive if the battery drops to an extremely low level. Plug the iPhone into your computer or wall charger and allow it to charge for at least 20 minutes before using it again.

iPhone 3GS will not charge ¶ 

Plugging in your iPhone 3GS does not bring it life.

Bad cable connection ¶ 

Check the USB cable for damage and dirt, especially at the ends. Then try using the wall charger, as this will provide greater power input than the computer/USB.

Broken charger or USB cord ¶ 

Try using different chargers to see if you may have a problem with your charger or cord.

Obstructed/bad dock connector ¶ 

Check the 30-pin dock connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the dock connector very carefully with a tooth pick or soft toothbrush. If the dock connection is broken, you will have to replace it.

iPhone 3GS won't turn on ¶ 

No matter what you do, you can't get your iPhone 3GS to turn on.

Drained/bad battery ¶ 

If your iPhone 3GS won't turn on, especially if it has not been used recently, you may simply have a drained battery. Plug your iPhone 3GS into your computer or AC adapter and see if anything happens. Ideally your iPhone 3GS will recognize it has been connected to a power source and charge its battery. If it will no longer charge, the battery must be swapped with a replacement battery.

Bad display ¶ 

It is possible that it appears nothing is happening because the display is bad. If the iPhone sounds like it is working properly but nothing is visible, it is possible the display is bad and must be replaced. Because this is a particularly difficult install, we also offer the entire display assembly and instructions for replacement!

Bad logic board ¶ 

If none of the above solutions fix the iPhone, and both the power button and the hold button do not turn it on, you must replace the logic board.

"This accessory is not optimized for this iPhone" message ¶ 

Obstructed/bad dock connector ¶ 

Check the 30-pin dock connector at the bottom of the iPhone for dirt, lint, and damaged pins. Clean out the dock connector very carefully with a tooth pick or soft toothbrush. If the dock connection is broken, you will have to replace it.

Dirty or corroded logic board connections ¶ 

After an iPhone has been submerged in a liquid, there may be some corrosion or debris on the logic board connections that cause this error message. Remove the logic board and clean all of the contacts with a soft cotton swab and high concentration isopropyl alcohol (at least 90%).

No audio or distorted audio ¶ 

Your iPhone 3GS turns on and appears to work, but when you plug in headphones or speakers, the audio doesn't play properly.

Bad headphones/speakers ¶ 

It's unlikely your headphones or speakers are bad, but it's worthwhile to eliminate these as the source of your problem at the beginning. Try your iPhone 3GS with another set of headphones or speakers just to make sure that the problem is with the iPhone 3GS.

Bad audio jack ¶ 

The most likely cause of audio output problems on iPhone 3GS's is a bad audio-out jack. Check out our installation instructions for replacement of the headphone jack.

Restore iPhone 3GS ¶ 

Your iPhone is behaving erratically or displays the text "Use iTunes to restore" on startup

Corrupted software ¶ 

It isn't often that Apple gives specific directions about how to fix your problem! Restoring the iPhone 3GS will erase everything on it, so make sure everything on the iPhone 3GS is stored elsewhere prior to restoring. To restore, connect your iPhone 3GS to a computer with iTunes installed. Click "Restore" on the iPhone 3GS summary page (click on your iPhone icon on the left menu to find this page). Follow the directions to restore. If your iPhone 3GS displays the text "Please wait. Very Low Battery," leave it plugged in. This charges the iPhone 3GS enough to be able to restore. If the iPhone 3GS hangs on this screen for long periods of time, you may need a new battery.

Force restore mode ¶ 

If your iPhone 3GS is hanging with an Apple logo, or exhibiting some other software problem that prevents iTunes from recognizing it, you can force it into recovery/restore mode and then use iTunes to restore the software.

If the device is powered off, plug one end of your USB cable into the iPhone 3GS and leave the other end disconnected. Press down on the Home button, and keep holding it down while you plug the USB cable into your computer. After 5-10 seconds, you should see a "Please Connect to iTunes" image on the iPhone 3GS, and iTunes should prompt you to restore the software; follow the prompts and the instructions given above.

If the device is powered on, hold down both the power and home buttons until the device reboots and displays the "Connect to iTunes" image (generally, 5-15 seconds).

Comments Comments are onturn off

my iphone 3gs doesnt turn on, y changed the battery but it doesnt work do you think it may be de dock charger connector? or the logic board (really really hope not)?? Please help me!

PEPE, · Reply

are you just getting the Apple logo? thats what was wrong with mine but this last note of the force restor worked for me

Joshua,

thanq so much iphone 3gs troubleshooting application helped me a lott cheers mite

naveen, · Reply

hi sir,please do specify some tips to recover iphone quickly to troubleshoot different kinds of coomon problems coming with iphone 3gs

naveen, · Reply

i dropped my iphone 3gs and when i plug it into the wall socket it tells me to plug it into itunes but when my phone is pluged into the computer it is not recognised that it is pluged in at all i thought it was my computer so i plugged it into another computer and it still didnt work do you have any idea on what i could do?

Amy, · Reply

my iphone 3gs shows only apple logo,and nothing else.what i have to do?

sara, · Reply

my iphone 3GS hanging with apple logo. press the off button but not off

sara, · Reply

my iphone dosnot turn on it says its inrecovery mode and it say it cant be restorde bcoz of an error(1601)

d1pinoiz, · Reply

can pls help me restorde my iphone 3gs

d1pinoiz, · Reply

My 3GS phone calls are hard to hear. Handset volume is up all the way. When playing videos or music, one can hear that fine through the speaker at the bottom. One can also hear phone calls well with headset on. It's just the earpiece for phone calls that does not work well. Does this mean the earpiece speaker alone needs to be replaced?

Michael, · Reply

Yes, it means the earpiece or the mesh is dirty enough.

Try it to clean

tomas jedno, · Reply

my iphone 3gs is hung with itune logo how to fix it

numeriano banta, · Reply

hello.my iphone 3gs is hung itune logo..how to fix this?...plz

hazel, · Reply

I just replaced the battery in my 3GS and now, when I plug it into iTunes, it says "There is a problem with your iPhone." After multiple restores, I still get the same message.

kibblesnbits0515, · Reply

my iphone 3gs is not displaying anything?

rather it connects in DFU mode?

bt it dnt restore with itunes and does not turns on ?

what should i do now?

Mobi Jan, · Reply

My Iphone 3gs will not coming on, I have it plugged in and everything. But it just does not want to work. I can't restart it because my lock button and others do not work. The only thing that does work is my home button.

Hailey, · Reply

My Iphone 3Gs was connected to a system with USB cable for charging, unfortunately the system was badly earthed and the current passed through Iphone also. After 30 min. when I looked my Iphone it was in the frozen mode. It is continuously restarting and the it is unable to find the service provider. The battery gets discharged with continuous restarting automatically. I'm not able to connect to the itunes also, how can this be rectified. Can you please help me out

kiran, · Reply

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