0
Score
Crystal
1
Asked
Why is my screen frozen even after hard reset?
It started with keys on the little keyboard hitting...the y key over and over, though nothing was touching the button. I did a hard reset and for a while it worked, then the y key kept spamming again. I hard reset it again and now it's stuck at the 'amazon kindle please wait a moment while your Kindle starts up' screen and nothing I do changes it.
Edited by: Miroslav Djuric ( )
2
Score
Gary
659
Answered
Accepted Answer
1) Charge the Kindle battery. Charge it for at least an hour and see if the Kindle is working properly. If your Kindle was frozen due to low battery then this will solve your problem.
2) If your Kindle is still frozen go for a soft reset. Press Alt, Shift, R keys at the same time to do a soft reset. Your kindle screen would go blank and come back to life after some time.
3) If your Kindle is still frozen after the soft reset then you need to go for a hard reset. You can do a hard reset as follows:
- Make sure the battery is charged.
- If the Kindle is connected to power supply, switch off the supply and remove the charger cord.
- Turn the Kindle and take the grey cover off.
- You will see a small hole below the word "Reset". Insert a paper clip in the hole and press gently for about 10 seconds.
- Your Kindle screen would go blank and the Kindle will restart. If it doesn't happen immediately, give it a few seconds.
4) If your Kindle is still frozen after a soft and hard reset, you can try replacing the battery.
If your Kindle is still frozen after doing everything mentioned above, you need to contact Amazon Kindle support team. Log into your Amazon account, locate "Manage my Kindle" link and contact the support team by clicking on the support link at top right hand corner of the screen.
If you need any further assistance please ask :)
1
Score
Jeff
13
Answered
My wife let her Kindle Paper White's battery get so low that the screen froze. Last night she put it on charge and this morning it still had a frozen screen and it hadn't charged. Here's what you need to do if it happens to you. Fasten it to your computer. Your computer will not recognize it. Hard-boot the Kindle by holding the power button down for 20 seconds or more. Nothing appears to happen. Leave things as they are for an hour or so and it will then tell you that it is charging (with a never-seen-before screen). Again, your computer still won't recognize the fact that it's fastened to it. Leave things alone! Eventually, the Kindle will shut down properly, it will reboot, your computer will recognize it and it will start to charge normally. You don't need to "eject" it from your computer, just leave it alone and it will charge fully and then you can use it. When the battery gets SO low, it's a game of patience and I suspect the same is true of other stubborn frozen screen situations.
