Fix Your Stuff Community Store

Repair guides and support for top and front loading Whirlpool brand washers.

427 Questions View all

Options

Cabrio - will not wash - only rinse or spin

Hi all... I've reset my washer to factory settings by turning the dial counterclockwise and then 3 turns clockwise, 1 turn clockwise, 1 turn counterclockwise, and one last turn clockwise. All the lights lights up which YouTube videos suggest t then turn the dial to Wash and press Start. That has worked in the past but no longer. I now hear but don't see water under the agitator as I manually move the agitator around. I've watched many YT videos and tried to contact Whirlpool without success. I very much appreciate your suggestions. Thank you.

Update (08/28/23)

It's about 10 years old.

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 0
4 Comments

@eagertolea90964 what is the exact model number for your washer?

by

So sorry I forgot to post - Model WTW500XWO Thank you.

by

@eagertolearn99

please confirm the model number of the washer?

I cannot find any information regarding the model number you posted.

The closest model number I found is WTW5000DW0

by

I triple checked with a brigs flashlight and excellent magnifying glass and it appears to be WTW5500XWO with one dial knob in the middle and 6 slots below that each light up, Thank you.

by

Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

Hi @eagertolearn99

Here's the tech sheet for the washer.

Run the diagnostic tests as shown on p.4 (see Automatic test mode) and check for any error codes being displayed.

There is an Fault/Error Code Display Method chart on p.3 that shows how to interpret the status LEDs if any errors are shown.

The error code meaning and possible causes are shown on p.6-p.7.

Was this answer helpful?

Yes No
Score 0

1 Comment:

Thank you so much! I will look at that once weather clears. Much appreciated!

by

Add a comment

Add your answer

eager to learn will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 6

All Time: 51