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jkiran37
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Asked
F02 Error Code HE3 Elite Washer
I originally had Sud message on display. I left washer alone and eventually the message went away and I was left with error code F02. After research, I have found that this error code is due to not draining. I have done all the suggested things to make sure that drain is not plugged up or kinked etc.. I cannot find any "clean out" on my model washer. I have checked and the drum spins freely if I turn it by hand. Any other suggestions I can try or do I have to get a service technician to come out and look at it?
Edited by: iRobot ( ) , mayer, rj713, osvaldo, and pollytintop ( )
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oldturkey0
91.1k
Answered
Accepted Answer
F/02 error code potential causes
Check the drain hose and make sure it is not plugged or kinked
Check the electrical connections at the pump and make sure the pump is running.
Check the drain pump filter for foreign objects
If the above does not correct the problem replace the pump
I would start by taking the lower front panel off. There are two bolts, one on each side of the panel, remove those. Once you have the panel removed, you will see a white plastic unit, that is your pump assembly. You should also see a round plug with a plastic tab across the front. That is your coin trap. Open the cap by twisting it counterclockwis
You can download the service manual from here and there is further information on here
Edited by: oldturkey03 ( )
I just had the same problem. I did all the above including cleaning out the coin trap, the only thing I found was a small plastic thing about the size of a multi-vitamin and some gunk buildup on the sides, which i cleaned out, put everything back together and it seems to be working fine now. Doesn't seem like that small thing would have caused all that problem, but at least it's working fine now. Thank you for your guidance. Sure wish there was a way to deal with the water that came out of the trap, I used a very shallow tray to slide under the washer to catch most of it, had to mop up the rest - oh well, floor is clean now :)
This site (and the people who contribute) are lifesavers. Thank you. Using the guidance above, I removed the lower panel (mine had three bolts) and coin trap cover (be prepared for water) and found a small amount of the expected debris in the coin trap. Not enough, I thought, to block the flow. Poking around, I felt something soft in the short pipe between the coin trap canister and the pump, which turnd out to be one of my wife's trouser stockings. Bottom line, the coin trap isn't a very good guard filter for the pump. To be fair to Kenmore, this unit has been in routine use for more than nine years, and this is the first problem.
JoAnn, I posted a picture with the screw location to the original answer. It is from the service manual that you can download, by clicking on the link in the original answer. Hope this helps, good luck.
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Brian
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I had the F02 error. After taking the cap off the coin trap, and the drain hose off the drum (only to find they were perfectly clean), I found 2 of my daughters socks jammed between the door gasket and the drum itself!! I guess I solved the mystery of the disappearing socks! So, before taking everything apart you might as well check there first.
THANK YOU! Worked great for us. We had some kind of skinny metal piece (perhaps a mangled paperclip?) stuck in the trap. Glad I read about the water warnings. I took a stack of towels and kinda jammed them around the trap and very slowly opened it, letting the towel soak up the water. I'd then retighten the trap, replace the towel, and repeat until it had drained (I filled an entire laundry basket with wet towel rags). Now I just need to cancel that service request to Sears!
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Mike
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Bobbie
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Kathy
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Linda
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Thanks sooo much for this help. My washer showed the F 02 error code starting a couple of days ago. I was just resetting my machine to get it through the load. It took forever. Found this, opened the trap. It's a wonder the machine was working at all. I found a rusted bottle cap(the rust completely cover one hole), 2 nickels. a couple of sticks(toothpic
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One additional tip: set up a bucket under the filter trap housing (say, in the utility drawer underneath the washer) before you open it up, lest ye piddle water all over the floor.
You'll need to unseat the filter/pump assembly and then tip it forward to allow the water to clear the floor of the washer chassis. On the HE3t, it's secured to the chassis floor with one T20 screw.
No need to disconnect the hoses or plugs; there's enough slack to keep everything connected.
Remove the screw, slide the assembly forward out of its mount, then tip it down a little. (There's a bunch of wires in a plastic frame running laterally in front of the pump/trap assembly. But don't worry: you already unplugged the power cord, right?) Unscrew the trap cover a little (Don't remove it completely!) and let the water out. Tighten it back up to stop the flow so you can empty your bucket. (Ours took three or four trips to the slop sink to drain all the way.)
When it's empty, remove the cap and clean out the trap. (Our trophy: one very old, very nasty facecloth.)
Slide the pump/trap assembly back into its mount, replace the T20 screw and the lower front panel, and you should be back in the laundry business.
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Doug
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