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Lisa
1
Asked
When Power Supply is Plugged into The Computer It Shuts Off...Why?
I have a Dell Latitude D620. I did a system restore on it going back to a previous date in the computer. It went through the restore and rebooted itself. It then said system restore not complete, please try again. Redid the system restore a second time. It completed the restore and booted down and will not reboot. Now when you plug the adapter into the computer, the green light on the adapter goes off. If you unplug it from the computer and leave it plugged into the wall the adapter green light comes on but then when you attach it back to the computer it goes out again. I cannot start the computer without the adapter as the battery is dead. I have researched possible problems but cannot find anything. Anyone might know what the problem would be? When you have a moment and thank you for your time!
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rj713
39.1k
Answered
Here is a link to a previous question that may help you. Since this happened after a system restore it could also be corrupted operating system or a failing hard drive. Another possibility would be a failing power adapter.
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kupajava
61
Answered
The battery is not charging from your description.
1. power off, remove battery and put on charger and then try again. battery shorts are common on the D620.
2. try another power adapter as the power adapters have a pretty high failure rate on the D series Latitude laptops (I have over 120 of them at my office, they are not very reliable and have many issues)
3. check and clean battery and power contacts
4. check power connectors to mb and to batt
update if these do not work
a few questions: 1. did you change the ram configuration? 2. did you have video issues before the restore? 3. does it get to the POST? 4. does the power adapter when plugged in "wiggle" easily? many issues cause these symptoms so I am just trying to nail it down. sorry about taking so long to respond.
