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Michael Burdick
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Dropped iPhone and now has white screen ...

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I dropped my phone and the screen is now all white (http://img97.imageshack.us/img97/8936/iP...). The phone still connects to my Mac and I can answer calls (since I know where the slider is). So I'm taking that the sensors and everything work.

So do I just need a 3G display, or are there other parts I should consider buying?

Thanks!

Edited by: mayer, rj713, osvaldo, and oldturkey03 ( ) , bushing and Taylor Arnicar ( ) , Sterling Hirsh ( )

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markus weiher
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I would first try to reset the iPhone - press and hold the home button and the power button at the same time until the iPhone restarts - if you're lucky - it will work again.

if not - it could be the display connector that needs to be reseated

use the display assembly guide to open the iPhone and check the connectors - but be careful - if you short the contacts of the connector, the coil for the backlight could be damaged - so removin the battery would be a good idea

I tried a reset, still having an issue. I hadn't even thought about checking the connections first. I'll track down some spudgers and take a look. Thanks!

Michael Burdick,

this is more of a thank you. i had a white screen. i thought it was over. i put in google search and it brought me to this website. i have a 3G i did what you said. i held down the hold button and the power button and yAAAAAAAAA it it came back. i cannot thank you enough

thankful,

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Akber Jesani
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I have seen this issue many times as i've repaired plenty of iphone 3g's. The main cause of this is from the impact of the fall related directly to the mother board.

Generally if you replace the LCD with a fully functional and tested LCD and you still get a white or flickering screen it means that the FPC Connector on the mother board has been damaged from the impact of the fall. The FPC connector is the part where the LCD is plugged into the mother board.

The FPC connector can be replaced but it is not an easy task, it requires patience and precision and working knowledge of soldering.

This answer was originally to another question.

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illPod
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Check the connection is home for the LCD. i find disconnecting, blowing in both the connector tab and port then placing the connector squarely on top of the port and pushing down firmly usually does the trick.

If that doesn't work it may be that they are different versions/models of LCD? remove the LCD and check it against the old one, they usually have a (model) number printed on the back.

Update

Also make sure you hard reset the unit by holding both the power and home button until it reboots.

Edited by: illPod ( )

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timbo
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I have also had some issues around a white screen. One point that has been made in one of the youtube videos is that connecting a new lcd to the logic board whilst it is still powered up will not resolve a white screen issue - the board has to be powered down when connecting the screen, digitizer and earphone connectors. Be careful to power down before connecting the new lcd.

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Alistair Campbell
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My screen on iPhone 3GS also went completely white after installation. I used the reset method (holding the power button and home button together for 5-10 seconds). This reset my phone perfectly and it's working fine. Try this before reopening.

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Olivia
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My phone does that , and my lock screen is broken .

If you blow in the bottom where the charging port is , it will fix it .

I know it sounds stupid and ridiculous , but it works ..

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kupajava
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more often than not, the white screen issue is not "hardware" based. It may be, but try a from "firmware" rebuild and see if that helps. No guarantees but if you have already tried everything else I would suggest it as my wife's was having this issue and it seems to have solved the issue. That being said, I did change out my wife's battery and after a few "don't use the 3g parts on 3gs!" mishaps the firmware rebuild was the one thing that resolved the last (white screen) issue.

Only use this as a solution of last resort, but it worked for me. Many iphone issues on the 3gs have a "white screen" symptom but 3 or 4 times a rebuild from saved firmware fixed the issue.

Edited by: kupajava ( )

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alejandrokm
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I changed the glascover of my iPhone because it was broken. After putting the new one on, all I had was a white screen display.... :s Till I found out that the connectors from the lcd display were damaged, so I had to replace the lcd, too. After that, my phone was working like in the good old times again.

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Kathy Hughes
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Hi,

I have also had the white screen of death.

Here is my story...

Last week I dropped my iPhone 3GS.

It slipped out of my pocket while I was sitting on the couch.

I have dropped my phone before, but it is (or I should say was) in pretty good condition. You wouldn't know that it had been dropped, let's put it that way, no scratches no dents or cracks.

My phone fell approx 10 inches.

Right away I knew something was wrong, there was a popping type sound. I picked up my phone and tried to turn it on. The screen was white. I tried to turn it off but couldn't. So I force quit it. I then couldn't get it to turn back on. I was so mad at myself, but mostly just really really sad.

I scoured the internet for answers and came up with a few, button fixes this and that.

I took my phone apart, I mean I took off the digitizer and LCD, I also took out the logic board. I then put it all back together. Guess what? it worked! It came back on it synced with my mac and it all seemed good. The battery had been completely drained, even though when it fell it was just over 90% charged. I kept it plugged into the computer and it charged up to 100%, I then unplugged it, used it and all was good, everything seemed to work fine, I could make calls, receive calls, texts pictures, videos etc.

My next test, turning the handset off then back on.

It failed that test. I then kicked myself, why turn it off I had it working!

I tried what I had just done and again took the phone apart and put it back together. No good, all I had was a white screen.

I tried to clean the connectors. No good just a white screen.

I tried my daughters LCD. No good, her LCD went white, I by now was bricking it thinking I'd now messed up 2 iphones, when I put her LCD back in her phone it worked! I was so happy.

It didn't stop me putting my screen in hers though. No good, all I got was a white screen. I then put her screen back in. Her screen was now white as well!! That however was fixed with a reset (home and sleep combo). So I hadn't screwed her phone as well.

Well I ordered a new screen on the off chance. No good just a white screen UNTIL I did a reset with the new screen in place. Home and sleep combo, guess what? It is now working!!!

So I am assuming after changing the LCD for a new one that you still have to do a force quit due to the phone still actually being on when you take the front off.

I can't guarantee that this fix will work for everyone, but it did work for me. So try it it just might work for you as well.

Good luck

Can you please tell how to force quit?

hikansal,

I think he means holding home and power button at the same time for 10 seconds. This makes the iphone reboot, you should see the apple logo appear and you can release the 2 buttons and allow iphone to reboot. This works for many problems on iphones and is a good first line to repair..frozen apps, white screen, sound problems etc.

pollytintop,

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Kathy Hughes
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Hi,

One thing to check if you change the LCD an digitizer is that all the connections are on securely. After ingot my screen fixed and working, the sensors weren't working right, do the backlight wasn't going off when I was on a call. So i had to open my phone back up again and fix the problem. Make sure to use twizzers to get the sensor in and don't forget to push the clip down! (I don't remember which number it's labeled but it's the one that goes from the LCD to the phone with the little gold connectors on the tip). After you replace the screen and digitizer and your phone is back together hold the home button and the power button down to 'force quit' This trick worked to get the new screen working, as it didn't work the first time I changed it. After this I had a perfect new screen, no more white screen of death and a big smile on my face!

Hope this helps,

Kathy

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HeLLRazoR
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Today I faced the same problem.. Screen sudden went White after dropping from lap.. then again i dropped it to check my luck.. but all went white.. Touch was working but then by mistakelly my finger pressed at bottom left of display where call back button popups..

then the phones screen flashed and came back again..

Thanks to GOD..

See Another reviewer (HELLRAZOR) said to press the phone in the bottom left of display. This, after holding the reset keys (both home button and power off button), worked! Good stuff. I think perhaps the display can come loose and simply pressing this area reconnects the phone's internal components. But then again, I am not an expert and share my luck after reading HELLRAZOR's suggestion. The white screen is gone after at least three hard reboots (holding two buttons mentioned above). The key was to press the lower left screen. ODD, but TRUE! Thanks!

lover4va,

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elizabeth
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my phone's screen is white, however I can still see all the buttons... my texts are impossible to read unless I copy and paste into the notes app. I havent heard of anyone else having this problem since it is not exactly the white screen of death... it is my second 3gs iphone to do this :( can anyone help? i restored it, did a hard reset, and nothing helps. esmith5288@live.com

Any news about your problem elizabeth? Igot the same problem! :(

eelectronix,

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Craig
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I tried that but the white screen still continues to show, is the phone completely broke?

Craig, it might work better for you to ask your own question. This one is getting old and really confusing due to cross postings. Click on here http://www.ifixit.com/Answers/Ask/iPhone... and give as much information as possible.

oldturkey03,

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mmmmm
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Hello, it should be the problem of the lcd flex cable... You need to replace the lcd display.. Here is the factory for this screen : http://www.eddogo.com/3g-lcd-display-tou... for your consideration

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Caroline
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Hey, kind of a bit late to reply but mine had a similar problem, it was because the screen was too far away or something, try pressing the screen on to the thing just with your hands press very hard thats how i fixed mine but might be a different problem...? You have to hold it down just use boh hands to squeeze scfreen and back together and keep it like that see what happens, let me know if it helped at all?

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Ian
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well i ecently bought a lcd screen beacause my iphone screen was broken. it worked notmal for about 5 days then the screen came white and i bought a new screen. the new screen wont even go white it just stays black what do i do?

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john
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hi I got a iphone 3g with no power problem.i found the proximity sensor nap problem n replace it..next change home button and changed lcd but still there is white and black screen.but i tried with others iphone 3g upper part then it works...but when i tried with my repair one then i got half screen white and half screen black..i am on stuck..all are new i mean new lcd new home button,new proximity sensor nap but still it is not working.....can anybody help me out

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mmmmm
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You may need a replacement for the screen with the working flex cable. This original lcd screen replacement should help you for this problem: http://www.eddogo.com/3g-lcd-display-tou... Thanks

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gcscomp
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Yea we just changed LCD & Digitiser at Excel Mobiles and phone was already switched on due to fact without removing battery, we couldn't get it to turn off. Once replaced got same issue as mentioned above, and held down power and home and when switched back on phone was working like a charm :D

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karwas
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Hold the on/off power button with the home button and let it hard reset. When it turns off just simply press on/off power button again to turn on and it should fix.

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Chris
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@Olivia I want to say a HUGE thank you as you answer solved my screen problems! Blowing in the connector must remove dirt from a video out pin or something but that's what fixed it!

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James Davis
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The white screen is caused by broken resistors close to the ribbon cable. I know because i fix this problem every day.

Edited by: Taylor Arnicar ( ) , James Davis ( )

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Dustin Jones
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Off the top of my head, I would say you have a 65%-70% chance that a white screen is just the LCD assembly and replacing it will resolve the issue.

The other possibility is that the connector on the board is also damaged and it's questionable if it could be repaired or your willing to take the chance that jimmy rigging the connector piece is worth your money knowing it might fully break shortly after.

White screen is usually indicator of the flex cable connection from a) ribbon to board or b) ribbon to LCD having it's "teeth" shifted. It's too sensitive of a part to realign and you just hope it's not on the board.

Our company buys back broken LCD screens and phones from repair centers here in the US and we've had hundreds like this.

Edited by: oldturkey03 ( )

This answer was originally to another question.

@Dustin Jones, great idea and all but please add your site to your profile and not in the answers. That could be perceived as spamming....

oldturkey03,

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ericerjames
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Well, you have tried a hard reset, you have tried restoring. I wonder if you are damaging these LCDs when you are removing them. The cable that connects the LCD to the main board is extremely sensitive and if you bend or twist it the wrong way you can kill the LCD.

How to Fix iPhone White Screen

Worked with my iPhone.

Edited by: ericerjames ( )

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elegend3 Razo
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One other possibility is that the LCD itself is damaged. Here is my story...

Just like many others here, I dropped my phone. it is in a semi-protective case, but the phone landed flat on its back. Immediately got the white screen. Efforts to reset, DFU restore, home-vol up-power, or whatever did not work. I had another 3gs here that my wife used prior to getting her 4s. Anyway, I swapped screens, and it worked great on my phone. Problem was that the digitizer was bad and the far left column was unresponsive (this was a known issue with this screen). So for S.N.G. I decided to swap her LCD onto my digitizer, and when I took the lcd out of my digitizer, I noticed a curved crack running from the top center curving down to about the top left third of the screen. this crack was imperceivable while under the digitizer glass. Anyway, once I got the LCD's swapped I installed it into my phone and now it works great, flawlessly actually. Anyway, I hope this helps.

Joe

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jorge leyva
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when you say "is cracked" i understand it´s broken.

certainly you have to change the display of your device.

you have to buy it!

there is a lot of step-by-step guides to open a iphone.

have you any friend with the same model of iphone?

try to get it borrow to change display from your friend´s iphone to yours, you will be able to know if the problem solve it when you change displays.

hope you can!

This answer was originally to another question.

good way to lose a friend. Just buy your own parts.

mayer,

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