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Your issue may already have a fix in our troubleshooting guides for the Smart Soldering Iron and the Portable Soldering Station.
Connect your device to the FixHub Web Console in a desktop browser like Chrome, Edge, Opera, or Brave. The dashboard shows your device's firmware version and serial number. See How to Use the FixHub Web Console for step-by-step instructions. If your device won't connect, leave these blank.
If the issue is visible, photos or a short video help us diagnose it faster.
Your order number helps us verify your warranty. You can find it in your order confirmation email.