On Controversy

January 21, 2011 Hardware — Kyle Wiens

Managing the Internet Controversy
Our screw post has stirred up a hornet’s nest. The folks in the MacRumors forums think we’re Apple haters (never mind our dozens of teardowns showcasing Apple’s hardware in glowing detail) and the commenters at Boing Boing are thrilled that we’ve finally stuck it to the man. Marco Ament, a developer I respect very much, thinks that the existence of our solution validates Apple’s strategy.

I hope you’ll make up your own mind. Peter-O weighed in on our post, and I think his perspective is worth sharing:

MJ, that was excellent. Just excellent.  A clear and concise summary of a perspective I wholeheartedly subscribe to.

To those people who hold a different perspective, it’s all good — no problem-o.  We can agree to disagree, and our respective opinions are no worse for wear.  Together, we remain, after all, totally jazzed with our Mac gear.

I think, however, hurling guff and attitude at iFixit for offering a solution to those people who share in their perspective serves only to erode the joint respect for differing opinions and to undermine the weight of your personal opinion.

From my perspective, iFixit is about a community giving each other the cognitive tools to demystify, understand, and return ownership to our devices that are too often veiled to keep us hostage to the service shop.

That iFixit also sells physical tools and supplies is merely a convenience to those people who need them and a means to offset the cost of running the website.  Last I checked, there are no hopping bunnies, spinning monkeys, weight loss discoveries, nor erectile dysfunction solutions littering the site.  Also, unless I missed something, iFixit’s repair manuals are free, and of far, far greater value than any screwdriver or repair kit they sell.  I see no conflict of interest.  I see liberation.


  1. Well, we don’t have no problem with our favorite fix site. We don’t like it neither that Apple is experimenting w/ ways to stop us from opening our property. But, by the same token, we think Apple makes some of the best stuff.

    Them rabblerousers are takin this opportunity to run down our favorite fruit device company, and that just don’t square with us.


    Comment by Applejohn — January 21, 2011 @ 10:37 am

  2. […] This post was mentioned on Twitter by ericdoster, Roy Kristensen. Roy Kristensen said: On Controversy: Our screw post has stirred up a hornet’s nest. The folks in the MacRumors… http://goo.gl/fb/WliIs […]

    Pingback by Tweets that mention On Controversy « iFixit Blog -- Topsy.com — January 21, 2011 @ 11:51 am

  3. In December of last year, I bought my first Mac. I have been repairing PC’s for awhile now and thought I’d jump into the whole Mac experience. I am awed and thrilled with the brilliance of my new macbook pro, but was a little dismayed that I have to drive a full hour to the nearest store if I have repair issues. After finding your website I am excited that there are alternatives that take away my hesitancy to pop open this shiny new toy WHEN its needed in the future. All machines break. Period. Mine will be no exception. This “my way or the highway” attitude is uncalled for and seems childish. I love my Mac! I also love my screwdriver :)

    Comment by wyspyr — January 21, 2011 @ 2:16 pm

  4. However the video blatantly lies saying you these screw drivers are unavailable and you need to be a registered Apple Tech to own one. Fact is you can buy one on amazon, who doesn’t do their homework.

    If you spend $7 you own a driver that can undo all you iphones. if you but their kit you have a kit that can re-screw one phone, do the math…

    You can but the screw driver the real Pentalobe Screwdriver Size TS1 for iPhone 4 from [http://www.amazon.com/Pentalobe-Screwdriver-iPhone-generation-Silverhill/dp/B004IU9EDM|HERE].


    Comment by Mike — January 21, 2011 @ 11:10 pm


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