{"wikiid":1061,"langid":"en","namespace":"CATEGORY","title":"Palm Pre","revisionid":2561503,"contents_raw":"== Troubleshooting ==\n\n[[Palm Pre Troubleshooting|Click here to see the troubleshooting page]]\n\n== Background and Identification ==\n\nThe Palm Pre was released in mid-2009 in the US with Sprint as an executive carrier. The all-in-one device serves as a camera, media player, PDA, and of course, a phone. Palm's smart phone features many of the same capabilities found in devices like an iPhone, such as touch screen, the ability to run apps coincidentally, and connectivity via Wi-Fi and Bluetooth.\n\nThe phones camera has 3.15 megapixel resolution sensor (2048 x 1536). It is the first phone to be powered by Texas Instruments OMAP 3430 processor.\n\nThe Palm Pre was upgraded to a second model titled the \"Palm Pre 2.\" This model featured a flat touchscreen as opposed to the curved touchscreen of the original.\n\n== Additional Information ==\n\n[http:\/\/en.wikipedia.org\/wiki\/Palm_Pre|Wikipedia: Palm Pre]\n\n[http:\/\/www.ifixit.com\/blog\/2009\/06\/palm-pre-teardown\/|iFixit Blog: Palm Pre Teardown]\n\n[http:\/\/www.ifixit.com\/blog\/2009\/06\/palm-pre-parts-analysis\/|iFixit Blog: Palm Pre Parts Analysis]\n\n[https:\/\/www.amazon.com\/Palm-Pre-Plus-Verizon-Wireless\/dp\/B00359FEF4|Palm Pre on Amazon]\n\n[document|256334|Palm Pre Phone User Guide]\n\n[document|256336|Palm pr\u00e9 2 User Guide]\n\n[document|427330|Palm Pre User Guide]","contents_json":{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting"}]},{"type":"paragraph","content":[{"type":"text","text":"Click here to see the troubleshooting page","marks":[{"type":"wikiLink","attrs":{"target":"Palm Pre Troubleshooting","tag":null,"newWindow":false,"href":"\/Wiki\/Palm_Pre_Troubleshooting"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Background and Identification"}]},{"type":"paragraph","content":[{"type":"text","text":"The Palm Pre was released in mid-2009 in the US with Sprint as an executive carrier. The all-in-one device serves as a camera, media player, PDA, and of course, a phone. Palm's smart phone features many of the same capabilities found in devices like an iPhone, such as touch screen, the ability to run apps coincidentally, and connectivity via Wi-Fi and Bluetooth."}]},{"type":"paragraph","content":[{"type":"text","text":"The phones camera has 3.15 megapixel resolution sensor (2048 x 1536). It is the first phone to be powered by Texas Instruments OMAP 3430 processor."}]},{"type":"paragraph","content":[{"type":"text","text":"The Palm Pre was upgraded to a second model titled the \"Palm Pre 2.\" This model featured a flat touchscreen as opposed to the curved touchscreen of the original."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Additional Information"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"http:\/\/en.wikipedia.org\/wiki\/Palm_Pre","target":false}}],"text":"Wikipedia: Palm Pre"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"http:\/\/www.ifixit.com\/blog\/2009\/06\/palm-pre-teardown\/","target":false}}],"text":"iFixit Blog: Palm Pre Teardown"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"http:\/\/www.ifixit.com\/blog\/2009\/06\/palm-pre-parts-analysis\/","target":false}}],"text":"iFixit Blog: Palm Pre Parts Analysis"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"https:\/\/www.amazon.com\/Palm-Pre-Plus-Verizon-Wireless\/dp\/B00359FEF4","target":false}}],"text":"Palm Pre on Amazon"}]},{"type":"paragraph","content":[{"type":"text","text":"Palm Pre Phone User Guide","marks":[{"type":"siteLink","attrs":{"kind":"document","id":"256334","options":"","defaultText":null,"newWindow":false,"href":"\/Document\/XVmxtEkVi1kxTupC\/Palm-Pre-Phone-User-Guide.pdf"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Palm pr\u00e9 2 User Guide","marks":[{"type":"siteLink","attrs":{"kind":"document","id":"256336","options":"","defaultText":null,"newWindow":false,"href":"\/Document\/AEMqZwNPsww4CpqC\/Palm-pre-2-User-Guide.pdf"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Palm Pre User Guide","marks":[{"type":"siteLink","attrs":{"kind":"document","id":"427330","options":"","defaultText":null,"newWindow":false,"href":"\/Document\/1tsuYTUJwWGbVVXV\/Palm-Pre-User-Guide.pdf"}}]}]}]},"contents_rendered":"<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Troubleshooting\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Troubleshooting\" class=\"header\">Troubleshooting<\/h2><\/div>\n\n<p><a href=\"\/Wiki\/Palm_Pre_Troubleshooting\">Click here to see the troubleshooting page<\/a><\/p>\n\n<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Background_and_Identification\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Background_and_Identification\" class=\"header\">Background and Identification<\/h2><\/div>\n\n<p>The Palm Pre was released in mid-2009 in the US with Sprint as an executive carrier. The all-in-one device serves as a camera, media player, PDA, and of course, a phone. Palm's smart phone features many of the same capabilities found in devices like an iPhone, such as touch screen, the ability to run apps coincidentally, and connectivity via Wi-Fi and Bluetooth.<\/p>\n\n<p>The phones camera has 3.15 megapixel resolution sensor (2048 x 1536). It is the first phone to be powered by Texas Instruments OMAP 3430 processor.<\/p>\n\n<p>The Palm Pre was upgraded to a second model titled the &quot;Palm Pre 2.&quot; This model featured a flat touchscreen as opposed to the curved touchscreen of the original.<\/p>\n\n<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Additional_Information\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Additional_Information\" class=\"header\">Additional Information<\/h2><\/div>\n\n<p><a href=\"http:\/\/en.wikipedia.org\/wiki\/Palm_Pre\">Wikipedia: Palm Pre<\/a><\/p>\n\n<p><a href=\"http:\/\/www.ifixit.com\/blog\/2009\/06\/palm-pre-teardown\/\">iFixit Blog: Palm Pre Teardown<\/a><\/p>\n\n<p><a href=\"http:\/\/www.ifixit.com\/blog\/2009\/06\/palm-pre-parts-analysis\/\">iFixit Blog: Palm Pre Parts Analysis<\/a><\/p>\n\n<p><a href=\"https:\/\/www.amazon.com\/Palm-Pre-Plus-Verizon-Wireless\/dp\/B00359FEF4?tag=ifixitam-20\" rel=\"nofollow noopener noreferrer\">Palm Pre on Amazon<\/a><\/p>\n\n<p><a href=\"\/Document\/XVmxtEkVi1kxTupC\/Palm-Pre-Phone-User-Guide.pdf\" class=\"docLink\"><span    class=\"fa-svg-icon docLink-icon\"><svg width=\"14\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\/><\/svg><\/span>Palm Pre Phone User Guide<\/a><\/p>\n\n<p><a href=\"\/Document\/AEMqZwNPsww4CpqC\/Palm-pre-2-User-Guide.pdf\" class=\"docLink\"><span    class=\"fa-svg-icon docLink-icon\"><svg width=\"14\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\/><\/svg><\/span>Palm pr\u00e9 2 User Guide<\/a><\/p>\n\n<p><a href=\"\/Document\/1tsuYTUJwWGbVVXV\/Palm-Pre-User-Guide.pdf\" class=\"docLink\"><span    class=\"fa-svg-icon docLink-icon\"><svg width=\"14\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\/><\/svg><\/span>Palm Pre User Guide<\/a><\/p>","linked_wikis":[{"wikiid":10329,"namespace":"WIKI","title":"Palm Pre Troubleshooting"}],"can_edit":true,"available_langids":["en","de","es","fr","it","jp","ko","nl","pt","ru","tr","zh"],"ancestors":[{"dataType":"wiki","wikiid":1218,"langid":"en","title":"Palm Phone","display_title":"Palm Phone","namespace":"CATEGORY","summary":"Repair guides for cell phones manufactured by Palm, including smartphone-PDA crossovers.","url":"https:\/\/www.ifixit.com\/Device\/Palm_Phone","text":"Repair guides for cell phones manufactured by Palm, including smartphone-PDA crossovers.","image":{"id":319291,"guid":"4TxY3Pde3es4YgmT","mini":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.mini","thumbnail":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.thumbnail","140x105":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.140x105","200x150":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.200x150","standard":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.standard","440x330":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.440x330","medium":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.medium","large":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.large","huge":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.huge","original":"https:\/\/guide-images.cdn.ifixit.com\/igi\/4TxY3Pde3es4YgmT.full"},"modified_date":1786106383,"author":225663},{"dataType":"wiki","wikiid":32832,"langid":"en","title":"Other OS Phone","display_title":"Feature Phone","namespace":"CATEGORY","summary":"A collection of feature phones\u2014mobile devices with basic calling and texting capabilities, typically lacking advanced smartphone functions. 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Includes both older models and modern devices built for essential use.","image":{"id":3092284,"guid":"OyuskG5Q1ZAYo1Ph","mini":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.mini","thumbnail":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.thumbnail","140x105":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.140x105","200x150":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.200x150","standard":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.standard","440x330":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.440x330","medium":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.medium","large":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.large","huge":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.huge","original":"https:\/\/guide-images.cdn.ifixit.com\/igi\/OyuskG5Q1ZAYo1Ph.full"},"modified_date":1787669604,"author":17},{"dataType":"wiki","wikiid":437,"langid":"en","title":"Phone","display_title":"Phone","namespace":"CATEGORY","summary":"Repair guides and disassembly information for phones from all manufacturers and service providers, including Apple iPhone, Google Pixel, and Samsung Galaxy. Get everything you need to repair your phone yourself.","url":"https:\/\/www.ifixit.com\/Device\/Phone","text":"Repair guides and disassembly information for phones from all manufacturers and service providers, including Apple iPhone, Google Pixel, and Samsung Galaxy. 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Get everything you need to repair your Root 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