{"wikiid":4335,"langid":"en","namespace":"CATEGORY","title":"HTC Surround","revisionid":2562725,"contents_raw":"== Troubleshooting ==\n\nFor more information  regarding any troubleshooting problems and fixes follow the website here\n\n[[HTC Surround Troubleshooting]]\n\n== Background and Identification ==\n\nThe HTC 7 Surround is an android device first released by HTC on November 8, 2010 via the AT&T mobile network.  The device had 2 major selling points upon it release, first being that it contained the Windows 7 phone operating system which was something rather new at the time, and the dedicated Dolby speakers which could be revealed by sliding the phone right when held at portrait, and up when facing landscape.\n\nAs for the device itself, the device can easily be identified by several parts located all around the device. The built in kickstand located on the back of the device which can be used to hold the device in place on any flat surface.  The device has a 3.8 inch display at a resolution of 480x800 pixels, giving it a Pixels Per Inch rating of 245.5. Further inspecting the device, the Dolby speaker can be revealed by sliding the device down.  A windows logo can also be seen on the front of the device near the bottom along with the back and search button.\n\n== Additional Information ==\n\n[link|https:\/\/support.microsoft.com\/en-gb\/help\/11696\/windows-phone-7|Windows 7 Microsoft Support]\n\n[link|https:\/\/en.wikipedia.org\/wiki\/HTC_7_Surround|HTC Surround Wikipedia]\n\n[link|https:\/\/www.gsmarena.com\/htc_7_surround-3557.php|HTC Surround Specifications]\n\n[link|https:\/\/forum.xda-developers.com\/htc-surround|Surround XDA Forum]\n\n[document|276435|HTC Surround User Guide]\n\n[document|513943|HTC Surround Quickstart]","contents_json":{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting"}]},{"type":"paragraph","content":[{"type":"text","text":"For more information  regarding any troubleshooting problems and fixes follow the website here"}]},{"type":"paragraph","content":[{"type":"text","text":"HTC Surround Troubleshooting","marks":[{"type":"wikiLink","attrs":{"target":null,"tag":null,"newWindow":false,"href":"\/Wiki\/HTC_Surround_Troubleshooting"}}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Background and Identification"}]},{"type":"paragraph","content":[{"type":"text","text":"The HTC 7 Surround is an android device first released by HTC on November 8, 2010 via the AT&T mobile network.  The device had 2 major selling points upon it release, first being that it contained the Windows 7 phone operating system which was something rather new at the time, and the dedicated Dolby speakers which could be revealed by sliding the phone right when held at portrait, and up when facing landscape."}]},{"type":"paragraph","content":[{"type":"text","text":"As for the device itself, the device can easily be identified by several parts located all around the device. The built in kickstand located on the back of the device which can be used to hold the device in place on any flat surface.  The device has a 3.8 inch display at a resolution of 480x800 pixels, giving it a Pixels Per Inch rating of 245.5. Further inspecting the device, the Dolby speaker can be revealed by sliding the device down.  A windows logo can also be seen on the front of the device near the bottom along with the back and search button."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Additional Information"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"https:\/\/support.microsoft.com\/en-gb\/help\/11696\/windows-phone-7","target":false}}],"text":"Windows 7 Microsoft Support"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"https:\/\/en.wikipedia.org\/wiki\/HTC_7_Surround","target":false}}],"text":"HTC Surround Wikipedia"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"https:\/\/www.gsmarena.com\/htc_7_surround-3557.php","target":false}}],"text":"HTC Surround Specifications"}]},{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"https:\/\/forum.xda-developers.com\/htc-surround","target":false}}],"text":"Surround XDA Forum"}]},{"type":"paragraph","content":[{"type":"text","text":"HTC Surround User Guide","marks":[{"type":"siteLink","attrs":{"kind":"document","id":"276435","options":"","defaultText":null,"newWindow":false,"href":"\/Document\/gBFeZJpEEQyZPAWZ\/HTC-Surround-User-Guide.pdf"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"HTC Surround Quickstart","marks":[{"type":"siteLink","attrs":{"kind":"document","id":"513943","options":"","defaultText":null,"newWindow":false,"href":"\/Document\/q1n6MbSTVyecTiP1\/HTC-Surround-Quickstart.pdf"}}]}]}]},"contents_rendered":"<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Troubleshooting\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Troubleshooting\" class=\"header\">Troubleshooting<\/h2><\/div>\n\n<p>For more information  regarding any troubleshooting problems and fixes follow the website here<\/p>\n\n<p><a href=\"\/Wiki\/HTC_Surround_Troubleshooting\">HTC 7 Surround Troubleshooting<\/a><\/p>\n\n<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Background_and_Identification\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Background_and_Identification\" class=\"header\">Background and Identification<\/h2><\/div>\n\n<p>The HTC 7 Surround is an android device first released by HTC on November 8, 2010 via the AT&amp;T mobile network.  The device had 2 major selling points upon it release, first being that it contained the Windows 7 phone operating system which was something rather new at the time, and the dedicated Dolby speakers which could be revealed by sliding the phone right when held at portrait, and up when facing landscape.<\/p>\n\n<p>As for the device itself, the device can easily be identified by several parts located all around the device. The built in kickstand located on the back of the device which can be used to hold the device in place on any flat surface.  The device has a 3.8 inch display at a resolution of 480x800 pixels, giving it a Pixels Per Inch rating of 245.5. Further inspecting the device, the Dolby speaker can be revealed by sliding the device down.  A windows logo can also be seen on the front of the device near the bottom along with the back and search button.<\/p>\n\n<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Additional_Information\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Additional_Information\" class=\"header\">Additional Information<\/h2><\/div>\n\n<p><a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/11696\/windows-phone-7\" rel=\"nofollow noopener noreferrer\">Windows 7 Microsoft Support<\/a><\/p>\n\n<p><a href=\"https:\/\/en.wikipedia.org\/wiki\/HTC_7_Surround\">HTC Surround Wikipedia<\/a><\/p>\n\n<p><a href=\"https:\/\/www.gsmarena.com\/htc_7_surround-3557.php\" rel=\"nofollow noopener noreferrer\">HTC Surround Specifications<\/a><\/p>\n\n<p><a href=\"https:\/\/forum.xda-developers.com\/htc-surround\" rel=\"nofollow noopener noreferrer\">Surround XDA Forum<\/a><\/p>\n\n<p><a href=\"\/Document\/gBFeZJpEEQyZPAWZ\/HTC-Surround-User-Guide.pdf\" class=\"docLink\"><span    class=\"fa-svg-icon docLink-icon\"><svg width=\"14\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M64 48l112 0 0 88c0 39.8 32.2 72 72 72l88 0 0 240c0 8.8-7.2 16-16 16L64 464c-8.8 0-16-7.2-16-16L48 64c0-8.8 7.2-16 16-16zM224 67.9l92.1 92.1-68.1 0c-13.3 0-24-10.7-24-24l0-68.1zM64 0C28.7 0 0 28.7 0 64L0 448c0 35.3 28.7 64 64 64l256 0c35.3 0 64-28.7 64-64l0-261.5c0-17-6.7-33.3-18.7-45.3L242.7 18.7C230.7 6.7 214.5 0 197.5 0L64 0zm56 256c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0zm0 96c-13.3 0-24 10.7-24 24s10.7 24 24 24l144 0c13.3 0 24-10.7 24-24s-10.7-24-24-24l-144 0z\"\/><\/svg><\/span>HTC Surround User Guide<\/a><\/p>\n\n<p><a href=\"\/Document\/q1n6MbSTVyecTiP1\/HTC-Surround-Quickstart.pdf\" class=\"docLink\"><span    class=\"fa-svg-icon docLink-icon\"><svg width=\"14\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" overflow=\"visible\"><!--! 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