{"wikiid":32474,"langid":"en","namespace":"CATEGORY","title":"Amazon Echo","revisionid":2582120,"contents_raw":"== Troubleshooting ==\n\nIssues with your Amazon Echo? Check out the [[Amazon Echo Troubleshooting|troubleshooting page]].\n\n== Background and Identification ==\n\nThe Amazon Echo\u2014identified by model number: SK705DI\u2014is a Bluetooth smart speaker that features an advanced voice controlled assistant and was first released on November 6, 2014. The Amazon Echo uses cloud-based computing to retrieve information, store lists, and manage various music services through voice commands. The 9.25-inch tall black cylinder contains a seven microphone array to be able to listen to users over background noises and across the room from any direction. It also has a woofer and tweeter to provide rich and immersive sound.\n\nThe Echo connects via Bluetooth and Wi-Fi but is not completely wireless as it needs to be connected to a power source. The voice assistant, activated by saying the phrases \u201cAlexa,\u201d \u201cAmazon,\u201d or \u201cEcho,\u201d can learn new commands by adding \u201cskills\u201d with the accompanying app.\n\nThe Amazon Echo will be joined by the other Alexa featured devices announced on March 3, 2016: the smaller Amazon Echo Dot and the portable Amazon Tap. The Echo is much taller than the Echo Dot, and cannot be unplugged from the wall, unlike the Amazon Tap.\n\n== Additional Information ==\n\n* [link|http:\/\/www.amazon.com\/gp\/help\/customer\/display.html\/ref=hp_200127470_echo_img?ie=UTF8&nodeId=201399130|Amazon Echo Product Support]\n* [link|http:\/\/www.amazon.com\/oc\/echo|Product Page]\n* [link|https:\/\/en.wikipedia.org\/wiki\/Amazon_Echo|Wikipedia: Amazon Echo]\n* [link|http:\/\/www.cnet.com\/products\/amazon-echo-review\/|CNET Review]\n\n[document|1527833|Amazon Echo Show Setup and Video Calling Instructions]","contents_json":{"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Troubleshooting"}]},{"type":"paragraph","content":[{"type":"text","text":"Issues with your Amazon Echo? Check out the "},{"type":"text","text":"troubleshooting page","marks":[{"type":"wikiLink","attrs":{"target":"Amazon Echo Troubleshooting","tag":null,"newWindow":false,"href":"\/Wiki\/Amazon_Echo_Troubleshooting"}}]},{"type":"text","text":"."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Background and Identification"}]},{"type":"paragraph","content":[{"type":"text","text":"The Amazon Echo\u2014identified by model number: SK705DI\u2014is a Bluetooth smart speaker that features an advanced voice controlled assistant and was first released on November 6, 2014. The Amazon Echo uses cloud-based computing to retrieve information, store lists, and manage various music services through voice commands. The 9.25-inch tall black cylinder contains a seven microphone array to be able to listen to users over background noises and across the room from any direction. It also has a woofer and tweeter to provide rich and immersive sound."}]},{"type":"paragraph","content":[{"type":"text","text":"The Echo connects via Bluetooth and Wi-Fi but is not completely wireless as it needs to be connected to a power source. The voice assistant, activated by saying the phrases \u201cAlexa,\u201d \u201cAmazon,\u201d or \u201cEcho,\u201d can learn new commands by adding \u201cskills\u201d with the accompanying app."}]},{"type":"paragraph","content":[{"type":"text","text":"The Amazon Echo will be joined by the other Alexa featured devices announced on March 3, 2016: the smaller Amazon Echo Dot and the portable Amazon Tap. The Echo is much taller than the Echo Dot, and cannot be unplugged from the wall, unlike the Amazon Tap."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Additional Information"}]},{"type":"bulletList","attrs":[],"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"http:\/\/www.amazon.com\/gp\/help\/customer\/display.html\/ref=hp_200127470_echo_img?ie=UTF8&nodeId=201399130","target":false}}],"text":"Amazon Echo Product Support"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"http:\/\/www.amazon.com\/oc\/echo","target":false}}],"text":"Product Page"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"https:\/\/en.wikipedia.org\/wiki\/Amazon_Echo","target":false}}],"text":"Wikipedia: Amazon Echo"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","marks":[{"type":"link","attrs":{"href":"http:\/\/www.cnet.com\/products\/amazon-echo-review\/","target":false}}],"text":"CNET Review"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"Amazon Echo Show Setup and Video Calling Instructions","marks":[{"type":"siteLink","attrs":{"kind":"document","id":"1527833","options":"","defaultText":null,"newWindow":false,"href":"\/Document\/fQGtm5LSjkdEcNJZ\/Amazon-Echo-Show-Setup-and-Video-Calling-Instructions.pdf"}}]}]}]},"contents_rendered":"<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Troubleshooting\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Troubleshooting\" class=\"header\">Troubleshooting<\/h2><\/div>\n\n<p>Issues with your Amazon Echo? Check out the <a href=\"\/Wiki\/Amazon_Echo_Troubleshooting\">troubleshooting page<\/a>.<\/p>\n\n<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Background_and_Identification\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Background_and_Identification\" class=\"header\">Background and Identification<\/h2><\/div>\n\n<p>The Amazon Echo\u2014identified by model number: SK705DI\u2014is a Bluetooth smart speaker that features an advanced voice controlled assistant and was first released on November 6, 2014. The Amazon Echo uses cloud-based computing to retrieve information, store lists, and manage various music services through voice commands. The 9.25-inch tall black cylinder contains a seven microphone array to be able to listen to users over background noises and across the room from any direction. It also has a woofer and tweeter to provide rich and immersive sound.<\/p>\n\n<p>The Echo connects via Bluetooth and Wi-Fi but is not completely wireless as it needs to be connected to a power source. The voice assistant, activated by saying the phrases \u201cAlexa,\u201d \u201cAmazon,\u201d or \u201cEcho,\u201d can learn new commands by adding \u201cskills\u201d with the accompanying app.<\/p>\n\n<p>The Amazon Echo will be joined by the other Alexa featured devices announced on March 3, 2016: the smaller Amazon Echo Dot and the portable Amazon Tap. The Echo is much taller than the Echo Dot, and cannot be unplugged from the wall, unlike the Amazon Tap.<\/p>\n\n<div class=\"clearer\"><\/div><div class=\"headerContainer\"><a class=\"selfLink\" href=\"#Section_Additional_Information\" title=\"Link to this section\" aria-hidden=\"true\" tabindex=\"-1\"><span    class=\"fa-svg-icon\"><svg width=\"16\" height=\"16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\" overflow=\"visible\"><!--! Font Awesome Pro 7.3.1 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2026 Fonticons, Inc. --><path d=\"M427.5 88c-21.4 0-42.2 6.9-59.3 19.4-11.4-11.7-24.4-22.1-38.4-30.7 27-23.6 61.7-36.7 97.7-36.7 82 0 148.5 66.5 148.5 148.5 0 39.4-15.6 77.1-43.5 105l-79.1 79.1c-27.8 27.8-65.6 43.5-105 43.5-82 0-148.5-66.5-148.5-148.5 0-17.9 3.2-35.5 9.4-51.9 4.6-12.4 18.5-18.7 30.9-14.1S259 220 254.4 232.4c-4.2 11.1-6.4 23-6.4 35.2 0 55.5 45 100.5 100.5 100.5 26.6 0 52.2-10.6 71-29.4l79.1-79.1C517.4 240.6 528 215.1 528 188.5 528 133 483 88 427.5 88zm-200 56c-26.6 0-52.2 10.6-71 29.4L77.4 252.5c-18.8 18.8-29.4 44.4-29.4 71 0 55.5 45 100.5 100.5 100.5 21.4 0 42.2-6.9 59.3-19.4 11.4 11.8 24.4 22.1 38.4 30.7-27 23.6-61.7 36.7-97.7 36.7-82 0-148.5-66.5-148.5-148.5 0-39.4 15.6-77.1 43.5-105l79.1-79.1c27.8-27.8 65.6-43.5 105-43.5 82 0 148.5 66.5 148.5 148.5 0 17.9-3.2 35.5-9.4 51.9-4.6 12.4-18.5 18.7-30.9 14.1S317 292 321.6 279.6c4.2-11.1 6.4-23 6.4-35.1 0-55.5-45-100.5-100.5-100.5z\"\/><\/svg><\/span><\/a><h2 id=\"Section_Additional_Information\" class=\"header\">Additional Information<\/h2><\/div>\n\n<ul><li><a href=\"http:\/\/www.amazon.com\/gp\/help\/customer\/display.html\/ref=hp_200127470_echo_img?ie=UTF8&amp;nodeId=201399130&amp;tag=ifixitam-20\" rel=\"nofollow noopener noreferrer\">Amazon Echo Product Support<\/a><\/li><li><a href=\"http:\/\/www.amazon.com\/oc\/echo?tag=ifixitam-20\" rel=\"nofollow noopener noreferrer\">Product Page<\/a><\/li><li><a href=\"https:\/\/en.wikipedia.org\/wiki\/Amazon_Echo\">Wikipedia: Amazon Echo<\/a><\/li><li><a href=\"http:\/\/www.cnet.com\/products\/amazon-echo-review\/\" rel=\"nofollow noopener noreferrer\">CNET Review<\/a><\/li><\/ul>\n\n<p><a href=\"\/Document\/fQGtm5LSjkdEcNJZ\/Amazon-Echo-Show-Setup-and-Video-Calling-Instructions.pdf\" class=\"docLink\"><span    class=\"fa-svg-icon docLink-icon\"><svg width=\"14\" height=\"14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" overflow=\"visible\"><!--! 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