No sound ¶ 

You have the headphones on but cannot hear any sound.

Faulty connection ¶ 

The headphone cord may not be plugged in correctly. To ensure you have a good connection try unplugging and reconnecting the headphones into the device. The cord will need to fit securely on both ends. If you are using an xBox adapter make sure that the connection is snug.

Muted Volume ¶ 

The device the headphones are plugged into may be muted. Try adjusting the volume.

Device Issues ¶ 

The device the headphones are plugged into may have a technical issue. Try using another pair of headphones to see if the issue continues. If there is no sound coming out these headphones try resetting the device.

Cord Damage ¶ 

Inspect the cord for any fraying or crimping. If there is any physical issues see Motorola syn1654A Auxilliary Cable Repair

Repair ¶ 

If you can still not hear any sound Motorola syn1654A Headphone Speaker Replacement.

Static Feedback ¶ 

The sound coming from the headphones is interrupted with static noise.

Faulty connection ¶ 

The headphone cord may not be plugged in correctly. To ensure you have a good connection try unplugging and reconnecting the headphones into the device. The cord will need to fit securely on both ends. If you are using an xBox adapter make sure that the connection is snug.

Muted Volume ¶ 

The device the headphones are plugged into may be muted. Try adjusting the volume.

Device Issues ¶ 

The device the headphones are plugged into may have a technical issue. Try using another pair of headphones. If there is no sound coming out of headphones try resetting the device.

Cord damage ¶ 

Inspect the cord for any fraying or crimping. If there is any physical issues see Motorola syn1654A Auxilliary Cable Repair.

Headphone Adjustment ¶ 

Try adjusting the head strap and the microphone boom to see if this eliminates the static. If the static goes away there may be an issue with the connection to the headphone. See Motorola syn1654A Headphone Speaker Replacement. Also, try using a can of air to blow out any particulars that could be impacting the sound quality. Position the red applicator one inch away from the headphone and blast air in and around the ear piece.

The microphone will not register the user’s voice. ¶ 

The person on the other end cannot hear the users voice.

Faulty connection ¶ 

The headphone cord may not be plugged in correctly. To ensure you have a good connection try unplugging and reconnecting the headphones into the device. The cord will need to fit snuggly on both ends. If you are using an xBox adapter make sure that the connection is snug.

Muted Volume ¶ 

The device the headphones are plugged into may be muted. Try adjusting the volume and check the setting to make sure the microphone is enabled.

Device Issues ¶ 

The device the headphones are plugged into may have a technical issue. Try using another pair of headphones to see if the issue continues. If there is no sound coming out these headphones try resetting the device.

Cord damage ¶ 

Inspect the cord for any fraying or crimping. If there is any physical issues see Motorola syn1654A Auxilliary Cable Repair.

Headphone Adjustment ¶ 

Try adjusting the headphone boom back and forth to see if it begins to register the user’s voice. If this fixes the issue there may be damage inside the component. See repair guide for further instructions. Also, try using a can of air to remove any particulars that could be impacting sound.

Repair ¶ 

If the microphone still will not register any sound Motorola syn1654A Microphone Replacement.

The user cannot use microphone or hear anything. ¶ 

When the headphones are plugged in the user cannot hear anything and the microphone does not pick up on any sound.

Physical Damage ¶ 

Check to make sure there is no physical or water damage on the device. If there is water damage you may see corrosion on the connectors or condensation in the earpiece. In this instance see the repair guide.

Faulty connection ¶ 

The headphone cord may not be plugged in correctly. To ensure you have a good connection try unplugging and reconnecting the headphones into the device. The cord will need to fit snuggly on both ends. If you are using an xBox adapter make sure that the connection is snug.

Volume Muted ¶ 

The device the headphones are plugged into may be muted. Try adjusting the volume and check the setting to make sure the microphone is enabled.

Device Issues ¶ 

The device the headphones are plugged into may have a technical issue. Try using another pair of headphones to see if the issue continues. If there is no sound coming out these headphones try resetting the device.

Cord damage ¶ 

Inspect the cord for any fraying or crimping. If there is any physical issues see repair guide.

Headphone Adjustment ¶ 

Try adjusting the headphone boom back and forth to see if it begins to register the user’s voice. If this fixes the issue there may be damage inside the component. See repair guide for further instructions.

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