Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
No dial tone
When your device is plugged in but does not have a dial tone.
Momentary delay
The device may delay a few seconds before starting to have a dial tone. Just wait five seconds and if there is still no dial tone, try other solutions below.
Not actually plugged in
A common issue users have when they do not hear a dial tone is that all the wires of the device are not actually plugged in. Fasten the phone cable into both the wall and the phone base. If the issue is still not resolved, then consider trying to connect a different, functional, telephone into the same cables. If there is still no dial tone, the issue most likely is the wiring or your telephone service. In both cases, call your telephone service provider.
Handset is out of range
Move the handset closer to the base.
Problem with wiring or telephone service
Contact your telephone service provider. Problems arise from having changed service providers or old wiring needing to be redone.
If the device was changed to digital service, then you would need to contact the cable company or the VoIP (Voice over Internet Protocol) provider.
Any other problem with signal reception
The charging base motherboard needs to be replaced
See the base motherboard replacement guide.
Battery will not hold a charge
When your handset refuses to charge or simply will not hold one.
The handset is not properly placed unto the base
The handset might not be properly placed unto the base. Double-check that the CHARGE light is on. If it is not on then pick up the handset and place it back unto the base properly. The CHARGE light should now be on.
The battery is completely drained
Charge the handset on the base for half an hour, at the minimum, before the next usage.
The battery loses charge rapidly or refuses to hold a charge
The charging contact points for the base/handset needs cleaning. Clean the charging contact areas on the handset, the base, and the charger, each month with a non-abrasive fabric or a pencil eraser (or any other type of rubber).
If all else fails, purchase a new battery. Make sure it is the correct battery for the correct model of the device. The VTech website, as well as the iFixit website, should have purchase information.
The compatible battery is the BT183342/BT283342 battery pack.
See the battery replacement guide.
Phone does not ring
When you know someone is calling but you cannot hear the ring of the handset.
The handset speaker slipped out of its case
Shake the handset gently. If there is a small sound coming from inside then replace the speaker.
See the speaker replacement guide.
The ringer volume is low or on silent
The volume needs to be raised.
Click the volume up button. It is the upper-right most button located on the front of the handset.
The handset is too far from the base
Move the handset closer to the base.
Too many extension phones on the telephone line
There may be too many other phones connected to the same telephone line. Unplug the ones that are not in use.
Problem with wiring or telephone service
If other telephones in the house are having the same issue, the problem lies with weather the wiring or the telephone service. In both cases, you need to contact the telephone service provider.
Radio interference from other devices
Radio interference from other devices may cause problems for this cordless device. Keep away from other electronic products that may cause such interference such as HAM radios and other DECT (Digital Enhanced Cordless Telecommunications) phones.
Cannot dial out
When the device will not connect calls as it should.
Similar issues as when there is no dial tone
If there is no dial tone, then try the solutions in the ‘‘No dial tone’‘ section of this page. The device may also delay a few seconds before starting to have a dial tone.
Too much background noise
Mute the handset before dialing out. Alternatively, try connecting the device in a different, more quiet, room.
Problem with wiring or telephone service
Contact your telephone service provider. Problems arise from having changed service providers or old wiring needing to be redone.
If the device was changed to digital service, then you would need to contact the cable company or the VoIP (Voice over Internet Protocol) provider.
Keys do not work
Pressing the keys does nothing. There is no response.
The keys do not respond to touch
This problem can arise because of improper contact between the motherboard and the keypad. Either the contact points on the motherboard need to be cleaned, the keypad needs to be replaced, or the motherboard needs to be replaced.
A particular key is giving trouble.
When a particular key is giving trouble, the problem may lie with there being gunk that interferes with the keypad contact points on the motherboard.
Using alcohol and a cotton swab, wipe each circular keypad contact point, especially the corresponding point for whichever key is giving the most trouble.
Try wiping the contact points on the keypad itself as well.
If doing these actions do not work, try replacing motherboard or try to replace the screen
See the keypad replacement guide.
See the handset motherboard replacement guide.
The contact points for the keys are worn out on the keypad.
The keys may be worn to the point where the contact points do not make proper contact to the motherboard. Try replacing the keypad.
See the keypad replacement guide.
The contact point for the keys are worn out on the motherboard
Try replacing the motherboard.
See the handset motherboard replacement guide.
Screen does not work
The screen is cracked/broken or just not responding.
The screen is broken
Replace the entire motherboard.
See the handset motherboard replacement guide.
=== The display is blank===
Replace the entire motherboard.
Team
USF Tampa, Team 16-4, Blackwell Winter 2016 Member of USF Tampa, Team 16-4, Blackwell Winter 2016
USFT-BLACKWELL-W16S16G4
4 Members
0 Guides authored
36 Comments
Hi I have a lock on my vtech cordless phone ,how do I unlock it,I locked it by mistake now I cant make calls out
Jada mcgowan - Reply
Someone sent a voicemail but its not equipped with one. Now I can't get a dialtone nor erase the VM. Help please
Lori Jackson - Reply
Phone rings and I can hear the caller but they can’t hear me.
Bob Stroupe - Reply
phones rings cannot hear the caller. sometimes when i dial a number there is no ring what do i do
duanamiller -
My vtech phone receives call but can't give out all u hearing is the humming sound it doesn't stop
Michael Bahadur - Reply
My VTech home phone doesn't make a dial tone when calling it just has that “hang up” sound
kiara.christensen - Reply
Just purchased a new vtech CS6114 cordless telephone. After the prescribed charge time, the phone works. key pad lights but display doesn’t light (can’t read anything). Any clues?
Jim Hightower - Reply
My phone is not failing out it says to sail h s then #
debrahoke - Reply
My VTech CS 6114 phone shows No Line on it’s display.
Sam Hannam - Reply
Not a single one addressed my problem of no display back lighting. (New vtech cs6114 cordless phone)
Anyone want to try again?
Jim Hightower - Reply
My phone only ring once and I'm not seeing a caller ID to return the call…. how do I reset it so it actually rings
Thank you
racinginstyle - Reply
The phone ring but I can't see who's calling
Bobby Stringfield -
My landline phone is at &
racinginstyle - Reply
How to set phone to English language it is set to a different language Vtech cs6114
neicey0211 - Reply
How to reset phone to English language it is currently on a different language
neicey0211 - Reply
Phone rings and I can hear the caller but they can’t hear me.
lynnlynn8910 - Reply
Everything on my phone works it's just when I tried to punch my dial numbers it won't do nothing that I can accept phone calls and everything voicemail and I always working I want a cordless phone even the numbers are lighting up it just won't dial out maybe I need to try to set something where does push buttons will dial.the phone so old I lost the instruction book but someone called me today and I answered the phone but I can't seem to dial a number out on it the phone
caseypenny2 - Reply
My Gmail is (caseypenny 599 a@ gmail.com.) it's not vaseypenny2@gmail.com no more
caseypenny2 - Reply
Nankai pad lights up but it don't even have a tone it won't dial out cordless home phone 6.0 tech
caseypenny2 - Reply
Phone ring but can't see who's calling
Bobby Stringfield - Reply
The caller’s name & number shows on display but there is a constant busy signal on my phone. I can’t talk to anyone.
Pat - Reply
My phone won’t make any 800 calls. What to do?
elizabeth maines - Reply
When I dial out on my Vtech phone, I hear a “beep beep” after dialing the 3rd digit and I get recording that my call “can not be completed as dialed.” Even before I finish dialing the whole telephone number. This happens on the base phone as well as the hand-held phone. I’ve tried re-setting the phone and other suggestions from Vetch help line, but it still does the same thing. I switched it with my Panasonic phone and I did not have this problem.
Dorothy Zellous - Reply
How do I get rid of the Home line busy message?
John Beleff - Reply
My vtech light doesnt get brite its very dim
Antionette Jacobs - Reply
Does this phone have a call forwarding feature
Duncan Findlay - Reply
my phones have no dial tone. what am i suppose to do?
Kar HAN - Reply
have dial tone, can’t receive incoming calls, can’t make call, just hear dial tone. Sounds like phone is dialing way, way in the background, hardly noticable.
Agnes DiFonzo - Reply
I have a VS112 cordless landline phones with Bluetooth anI can'tfind a program button. I tried programming it with the menu select buttons but I don'tknow what I did wrong. When I tried calling someone it made a clicking sound through every number and then a busy signal. Please can you help me?
747jeffrey - Reply
I have a vtech cordless phones with Bluetooth and I tried to program it with menu select. When I tried to call someone it clicked with every button I pushed then a busy signal. What did I program wrong? It had a choice of pulse or touch tone. Please, can you help me. My email address is 747jeffey@gmail.com
747jeffrey - Reply
vtech speakerphone has continuous flutter-like sound similiar to the clicking of an motor. there's still a dial tone though and it works fine help w/clicking in background
dave - Reply
how do i connect phone to at&t internet service
phil oakes - Reply
Why does it take so long
To ring?
Melissa C - Reply
my phone says "no line", what is wrong
Richard Luybli - Reply
when i press send ,the screen shows PHONE and a series of 0 digits counting up. how do i delete this?
roger wolfe - Reply
incoming calls are intercepted by message saying voice mails need to be cleared. once cleared the mailbox full shows instantly again.
Bernadette Strickland - Reply