Speakers Not Emitting Any Sound ¶ 

No noise is coming from the speakers.

iPod not Fully Connected ¶ 

If the sound is not working, it may be because the iPod is not completely connected. Check that the iPod is fully pressed down onto the dock. If you have a protective case on your iPod, remove it and try docking again. If you receive an error message on your iPod, it probably is not compatible with the radio or will not charge with this device.

Speakers Unconnected ¶ 

If the iPod is fully plugged in and compatible with the radio but still no sound comes out, it may be that the speakers are disconnected. The speaker wire may become disconnected if the device is shaken, dropped, or there is a manufacturing error. Refer to the Repairing Speakers Guide in order to reconnect the wiring.

Speaker Wire is Bad ¶ 

If the iPod is fully plugged in, compatible with the radio, and the speaker wire is connected, but still no sound comes out, the lack of sound may be due to a faulty speaker wire. Speaker wire may become faulty due to improper use of the speakers. Refer to the Repairing Speakers Guide to replace the speaker wiring.

Screen Is Black ¶ 

Screen is not displaying any information.

Bad Battery/ No Power ¶ 

If the screen on your device is black, the power could be off, improperly connected, or there is a dead battery. To check if the power is off or if the device is improperly connected, refer to the Plug In Guide.

Bad Connection to Logic Board ¶ 

If the power is properly connected and the screen is still black, there may be a bad connection to the logic board. An unresponsive display could happen if the device is dropped, shaken, or improperly used, so you need to reconnect the screen to the logic board. Refer to the Reconnecting Screen to Logic Board Guide.

Bad Display ¶ 

If the power is properly connected, the screen is properly connected to the logic board, and the screen is still black, it may be a bad display. An unresponsive display could happen if the device is dropped, the screen is cracked, or there is a manufacturing error. You need to replace the display. After purchasing a new screen, refer to the Reconnecting Screen to Logic Board Guide to find out how to install the new screen.

Buttons Don't Work ¶ 

Pressing a button does nothing to the device.

Button Sheet is Damaged ¶ 

When the button sheet is damaged, the buttons themselves can also not be working properly. The buttons on the button sheet have little sticks pointing out of the back of each button. These "little sticks", the little pieces of plastic connecting the buttons to the circuit board, are what push the actual buttons on the electric board, causing an electrical current to reach the device. If the stick on the back of a button is chopped off or missing, this can be the reason for why the button does not work. You will most likely have to find a replacement and substitute it for the damaged one. Refer to the Button Enhancing/Replacing Guide to find out how to replace the button sheet.

Buttons are Old/Worn ¶ 

Old and worn buttons tend to not do its job. Overtime, the button will decay and have an indent in the back. This problem will stop the button from pushing the desired pin on the electric board, which is located behind the device's frame. You will need to either adjust the position of the button or buy a new button sheet to replace the old one. Refer to the Button Enhancing/Replacing Guide to fix the buttons or replace them.

Button Sheet is Misplaced ¶ 

If the buttons do not work and is hard to press down, the button sheet is most likely placed incorrectly on the frame of the electric board. The buttons can be missing the pin on the electric circuit board, causing no reaction of the device. You will need to readjust the button sheet to its correct position in order for the buttons to function properly. Refer to the Button Reposition Guide to properly re-align the button sheet.

Clock Won't Power Up ¶ 

Device will not turn on or function.

Clock Not Plugged In ¶ 

If the screen is black and you get no response from the device, the plug may not be connected to a wall socket. Refer to the Plug In Guide.

Prongs Are Faulty ¶ 

If the clock is not turning on and the plug is connected to a wall outlet, then one of the prongs may be faulty. The prongs, the three metal "teeth" jutting out of the plug that go into the wall socket, may be loosely connected or bent. If so, refer to the Repair Faulty Prongs on Plugs Guide. If the prongs have broken off, you will need to replace the power cord.

Wire Plug Has a Short ¶ 

If the device won't turn on, it is plugged in, and the prongs are correctly attached to the plug, there may be a short in the wire plug. The device may not be turning on due to damage to the electrical wire. Refer to the Fix the Short in the Plug Guide.

Clock Display Flashing ¶ 

Time on screen is quickly turning on and off repeatedly.

Power Outage ¶ 

If the power is properly connected and the display is flashing, the flashing screen display may be because of a previous power outage. Power outages can occur during natural disasters, including but not limited to hurricanes, tornadoes, and earthquakes. You will need to reset the clock. Refer to the Resetting the Clock Guide.

Clock Time Incorrect ¶ 

Time displayed on clock is wrong.

Clock Time is Incorrect Due to Daylight Saving Time ¶ 

If the time on the clock display is ahead by one hour or behind by one hour, it may be because of Daylight Saving Time (DST). Daylight Saving Time happens twice a year, once in the spring and once in the fall. Daylight Saving Time will offset the time by one hour if not adjusted for properly. You will need to reset the clock. Refer to the Resetting the Clock Guide.

Clock Time Incorrect/Switching Time Zones ¶ 

If the time on the clock display is not flashing and is incorrect, you may have moved time zones or accidentally changed the time on the clock. An incorrect time being displayed on the clock could happen when traveling far distances, or by dropping the clock. You will need to reset the clock. Refer to the Resetting the Clock Guide.

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