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Toshiba Satellite P855-S5312 Troubleshooting

Released June 2012, identified by model number S5312

Laptop Overheating ¶ 

Computer is overheating becoming to hot

Laptop is in a High Temperature Environment ¶ 

If the laptop is being exposed to direct heat try placing on a cool-flat surface with external fan blowing on the computer. If overheating proceeds follow troubleshooting below.

Faulty Fan ¶ 

If you can not hear or feel a small vibration coming from the right corner (by the power button) of the computer then the fan is not operating, or if loud clicking noise occurs often the fan needs to be replaced.

CD's and/ or DVD's Will Not Play ¶ 

Disk drive is not reading CD's or DVD's when inserted into the optical disc drive, they will not play.

Scratched CD or DVD ¶ 

If the first or second CD or DVD does not play when inserted in the disc drive then the optical disc drive needs to be replaced.

Faulty Optical Disc Drive ¶ 

If the inserted disk is not reading properly and does not sound like it is running then there is a problem with the disk drive.

My Computer ¶ 

If you go to start> mycomputer>hard drive section> H-drive, and there is nothing that is label H-Drive then the entire CD drive is not working.

Faulty Display ¶ 

Having trouble seeing any parts of the screen

Unresponsive Screen ¶ 

If there is spotty, black display, or lines on the screen and no problem with the computer turning on then the screen is broken and needs to be replaced.

Cracked Screen ¶ 

If the screen glass is shattered follow replacement guide.

Keyboard/Keys Not Responding ¶ 

Keyboard not typing correctly

Faulty Keyboard ¶ 

If the entire keyboard fails to respond, or when certain keys are not typing completely then try replacing it with this guide.

Keys Are Stuck In Place ¶ 

When keys can't be pressed, there may be something below the physical key holding it up.

Faulty Hinge ¶ 

Right and left side of the computer having trouble opening or closing.

Loose Screws ¶ 

If the right or left side of the hinge is voluntarily opening most likely indicates a loose hinge.

Flimsy Screen ¶ 

If the screen is falling while in use due to a worn out hinge, the hinge will need replacing.

Key Board Rising ¶ 

Most of the time when any side of the keyboard is rising up on the corners of the laptop it either means part of the hinge is broken or the screws have come lose on the hinge.

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