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Toshiba Satellite L15W-B1320 Troubleshooting

This troubleshooting page will help you diagnose problems with the Toshiba Satellite

Computer will not close ¶ 

The Toshiba Satellite will not turn into a tablet and/or open an close.

Hinge area Jammed ¶ 

Your Toshiba Satellite might have something stuck or jammed into the hinges. To fix this, use air pressure to clear the area where the item(s) is stuck.

Broken Hinge ¶ 

Your Toshiba Satellite may have fallen or due to wear and tear it will no longer fold into a tablet form or open/close. To fix this, remove the current hinge(s) that is broken and replace it with a new one.

Computer Screen is broken ¶ 

The Toshiba Satellite touch screen is not responding and/or is cracked and needs to be replaced.

Screen is Not Responding ¶ 

Make sure in the settings the touch screen has been enabled under “Control Panel” and then under “Device Manager”.

If stopped responding suddenly, completely shut down computer and restart. It could be that the screen was frozen and needed to be booted again.

Cracked Screen ¶ 

If screen is cracked and is affecting touch response, replace screen.

Computer won’t boot Windows ¶ 

Your computer does not load the Operating System and instead takes you to an error message such as “no bootable device” or another sort of “disk error” message.

Won’t Boot from USB ¶ 

Toshiba Satellite has the latest BIOS rev available (v1.20) it does NOT have the ability to toggle to CSM mode. In order to fix the problem, you will have to manually change the settings in your computer to accept this boots or use Rufus to convert USB Sticks to UEFI Boot.

Won’t boot from CD or DVD ¶ 

If you have pressed the F12 key and selected CDROM to boot from says "boot from CD/DVD”, but does not, you will need to manually change the settings in your computer to accept the boot.

Will not boot to WiFi ¶ 

Connecting to the internet or programs will not load, pages are unresponsive

The issue may be due to your computer or the actual WiFi, turn the computer on and off then disconnect from the WiFi completely by clicking the icon, then switching it off then back on. If that still does not work, check the WiFi icon bar to see how many bars or what symbol is indicated with the WiFi icon. Depending on the symbol presented with the WiFi icon there may be a need for further action.

If there is an “X” icon ¶ 

If the is an “X” icon by or laying over the WiFi symbol then the WiFi itself is the issue and you should then contact your provider for the WiFi.

Star on the WiFi icon ¶ 

If there is a star on or surrounding the WiFi symbol then the issue is dealing with the WiFi card and your PC is not connected to WiFi. If the issues is dealing with the WiFi card you will then replace or dust off the WiFi card.

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