Student In Progress
This wiki is being worked on by hardworking students.
Toshiba Satellite C55-B5200 Troubleshooting
This troubleshooting page will help you diagnose problems with the Toshiba Satellite C55-B5200.
Device Will Not Turn On ¶
Computer will not turn on, regardless of charge time and has a short battery life
Faulty Battery ¶
Make sure adapter is connected to device. If device only turns on with adapter, regardless of charging time, then battery needs to be replaced. Follow this guide for a step-by-step on how to replace the battery.
Device's Screen is Damaged ¶
The screen is cracked, and displays stops working, or displays distorted images
Internally Damaged Screen ¶
Make sure adapter is plugged in and computer turns on. If adapter is plugged in and computer does not turn on or does not display image, there is internal damage. Follow this guide for a step-by-step on how to replace screen.
Externally Damaged Screen ¶
If the screen is cracked or glass is chipping off, there is external damage. Follow this guide for a step-by-step on how to replace the screen.
Device's is Slower Than Usual ¶
User's device experiences frequent crashes, displays a blue screen, or turns on but fails to boot (displays an error message immediately after turning on)
Defective RAM ¶
Make sure that the power adapter is plugged in, as power surges can cause damage to RAM. If the device does not turn on or fails to boot, then the RAM will need to be replaced. Follow this step-by-step guide on how to replace the RAM.
Device is Overheating ¶
User is experiencing device overheating, making excessive/loud noises, or sudden power-off without notification
Dusty Cooling Fan ¶
If the device feels hot to the touch it may be overheating. Check to see that the device's cooling fan is working properly and determine if it needs replacement. If upon inspection, the cooling fan is covered in dust, you may need to clean off this dust using a can of compressed air. Here is how to reveal the device's cooling fan and remove the dust. When the device has been running powerful software or has just been running without a fan cleaning for too long, it can experience overheating, excessive whirring noise, slow function, and shortened device life.
Device is Overheated ¶
If the device experiences the above symptoms and dust is not the problem, the cooling fan itself may be damaged (melted, broken, or expired) and require replacement. Follow this guide for a step-by-step on how to replace the cooling fan
Keyboard/Mouse Outlet Replacement ¶
User's device is missing keys, has damaged outlets, or keys are not working
Missing/Stuck Keys ¶
If a key on the keyboard is stuck, check to see that there is nothing in between the keys preventing the key from pressing down. If you spot something, use a can of compressed air to shoot short bursts of air to remove any debris. If this is not the problem, the key may be stuck because of a damaged clip and require replacement.Follow this guide for a step-by-step on how to replace a key on the keyboard.
Faulty Keyboard ¶
If the entire keyboard is unresponsive (none of the keys are working), then there may be a problem with the keyboard outlet. Follow this guide for a step-by-step on how to replace the keyboard outlet.