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Toshiba Protege R835-P56X Troubleshooting

This troubleshooting page will help diagnose problems for the Toshiba Portege R835-P56X, a 13.3' laptop released on February 20, 2011.

Laptop won't turn on ¶ 

The laptop does not respond when power button is pressed.

Faulty Power Adapter ¶ 

Ensure power adapter is fully connected to the laptop as well as in the wall. If plugged in correctly and there is no response, the charger may be faulty. You may need to purchase a new power adapter.

Faulty Battery ¶ 

The battery could be dead if the laptop is not fully charged. If the laptop does not turn on regardless of charge, you may need to replace the battery altogether.

Distorted Audio ¶ 

The sound coming out of the speakers is not clear.

Dirty Speakers ¶ 

There may be dirt and other debris in the speaker. Use our repair guide to learn how to replace or take apart the speaker.

Keys Getting Stuck ¶ 

Keys getting stuck or not responding when pressed.

Dirty Keyboard ¶ 

Use a can of compressed air to get dirt out from underneath the keys.

Unresponsive Touchpad ¶ 

Touchpad is unresponsive when being used.

Touchpad is disabled ¶ 

Try pressing the ‘Fn’ Key button if your laptop has that feature to enable or disable the touchpad

Restart Computer ¶ 

The computer touchpad may be frozen; therefore, you may need to restart the computer to unfreeze certain functions

Check Mousepad setting ¶ 

Using an external (usb) mouse, try going through the mouse settings and ensuring the touchpad is enabled

Fan Overheating ¶ 

Fan is getting too hot when laptop is being used.

Dirty Fan ¶ 

Using a can of compressed air, spray the fan to try to clean out any dirt buildup.

Hot area ¶ 

If you are using your laptop outside, the sun may be causing the laptop to get hotter than normal, try moving to a cooler place indoors. Having your laptop on things such as a blanket could also overheat it, try keeping staying on a desk or other non-insulative surface.

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