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Toshiba Excite 7 Troubleshooting

Toshiba Excite 7 won't turn on

Tablet is plugged in and still doesn't turn on

Check Power Adapter

Unplug the power cable from the outlet and the tablet and reattach. Confirm that you attached the USB/AC connector cord properly.

Wall Outlet Not Working

Test the wall outlet with a lamp or different device to make sure it works properly.

Bad Charger

If possible, attempt to plug your device into a different charger. If it charges with a different charger or your charger won’t charge a different device then you need to replace your charger.

Dead Battery

If charger and outlet work and your tablet still won’t charge or turn on, you could have a dead battery. Replace your battery.

Display Not Working Correctly

Your display is not functioning like it supposed to.

Display Settings Have Been Changed

Navigate to the display settings by clicking on the settings button on the home screen. Display settings can be adjusted here.

Brightness Is Set to Low

Navigate to display settings and verify that brightness option is all the way up.

LCD back-light is out

If display seems dark, navigate to brightness settings. If brightness is all the way up but display is still dark your LCD or back-light might need to be replaced.

Sound Is Not Working Properly

Your Toshiba Excite 7 is not playing any sound.

Headphones Not Working

If you cannot hear any sound from your headphones, unplug your headphones. If you hear sound coming from the tablet than your headphones are faulty and need to be replaced.

Volume Is off

Navigate to sound in settings and verify that the volume on the tablet is not off.

Speakers do not work

Restart the device

Plug in headphones to the audio jack and test for sound. If headphones produce sound, then the speaker is likely defective and should be replaced

Frozen screen

The device is on but the screen is non responsive

You will have to perform a factory reset by pressing down the volume + and home buttons are the same time.

If the screen becomes non-responsive during web browsing, it may be temporary due to poor reception. A reset would not be necessary.

Battery won't hold charge

Battery life span is significantly shorter than when first purchased

The battery included in the factory model has a single use. A new battery is the only solution when the current battery does not hold charge.

Microphone does not work

The audio may not seem to be working properly because the other person can not hear you. the only way to fix this is to replace the microphone.

Camera does not work

Clean the lens with micro fiber cloths.

Restart the tablet.

If the camera does not capture, you would need to replace the camera. You can follow the guide.

One Comment

I have a blank screen, but it turns on properly. It charges properly. My problem is I have no visual. What can I do?

btexpress79 - Reply

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