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Device Not Powering On
The Blu-ray player will not respond or show any signs of being on.
Power Cord Connection Issues
Check to make sure that the power cord is connected properly to both the Blu-ray player and to a working power outlet. Make sure to wait at least ten seconds after plugging in the Blu-ray player before pressing the power button.
You could also try plugging the cord into a different wall outlet.
Try turning on the Blu-ray player through the power button on the front of the device. If the Blu-ray player turns on, then there is something wrong with the remote of the device. The batteries may need to be replaced. There may also be an obstruction blocking the sensor on either the remote or the Blu-ray player.
If the player is connected through HDMI cable to the TV, the HDMI controls may be turned on. To change the control setting, disconnect the player from the TV while keeping the power cord connected. Turn the device on and once the display indicates it has turned on, turn off the “Control for HDMI” from the “System Settings” on the device.
Note: Control for HDMI may be called “Bravia Sync” on the System Settings.
If this doesn’t work you could also try an HDMI cable at a higher speed.
Cannot Operate Disc/No Disc Error
The Blu-ray player will not read the disc and shows error message on display.
Incorrect Format or Region Code
Ensure that the disc is compatible with the Blu-ray player. Check and confirm that the region code of the disc matches the region code of the Blu-ray player. Region code can be found around the center hole of the disc.
Try another disc of similar specifications for confirmation, or try the disc in another player.
If the disc is contaminated with dust, stains or fingerprints, gently wipe using a soft dry cloth from the center to the outer edge with care not to scratch the disc.
Incorrect Blu-ray Disc Player Settings
Ensure that the parental control settings are not set to “On”.
Make sure that “BD ROM 24P Output” is turned Off.
Note: If “BD ROM 24P Output” is turned on and TV does not support this feature, a blank screen will appear.
Set the “Output Video Resolution” settings to the corresponding settings of the TV (720p for HD TVs and 1080p for Full HD TVs).
For Blu-ray Discs that support the BD-Live feature, check the following;
Check the network settings to ensure Blu-ray Disc player is connected to the internet.
Set the “BD Internet Connection” to “Allow” in the “BD/DVD Viewing Settings” menu.
If disc does not play after changing the “BD Internet Connection” to “Allow”, switch setting to “Do Not Allow”, delete any conflicting BD-Live data from the “BD/DVD Viewing Settings” menu, and then change the “BD Internet Connection” option back to “Allow”.
Some players may require a USB memory device formatted to “FAT32” plugged into an ext. slot (USB slot). Please refer to Sony’s Support Website for details on how to format the USB to “FAT32” file system.
Download and install the latest system software to ensure player is updated to latest playback compatibility.
No Sound Coming From TV
The disc is playing, but there is no sound coming from the TV.
Wrong TV Setting
The TV may be on the wrong input setting. Change the input setting on your TV to match the connection of the Blu-ray player.
You may also want to connect your Blu-ray player to a different TV to check if there is a problem with the TV and not the Blu-ray player.
No Audio Cable Connection
If the video is being displayed but no audio is playing, you could be using a HDMI-to-DVI cable. A DVI input cable will only display video, so an audio cable will need to be connected to also hear audio. To solve this problem, use digital (optical or coaxial) cables from the device to the TV.
Issues with Sony Files
Try turning the device off and on again. This usually resolves any playback issues.
If the issue is still not resolved, you can try replacing the HDMI cable.
Audio Input/Output Settings Incorrect
If you are using an amplifier with an HDMI cable to connect the device to the TV, you may need to change the setting on the Blu-ray player. To fix this set Audio (HDMI) or “Digital Audio Output” on the device to PCM to check if the amplifier produces sound.
Surround Sound Connection
Verify to make sure you are able to hear sound through your surround sound speakers while connected to your TV. If you can hear sound while connected to your television but not while connected to the Blu-ray player, there may be a connection problem from the Blu-ray player to the speaker. To fix this problem, make sure that the speakers are properly connected to the Audio/Video receiver. The Blu-ray player should also have the surround sound option enabled for the speakers to work.
Note: You may need to raise the volume on the speaker to its maximum level.
Volume is Very Low
The volume may be too low to hear because the Audio DRC or BD Audio Mix of the Blu-ray player is turned off. To fix this problem, you’ll need to change the BD Audio Mix to “ON”. The Audio setting can be found on the Blu-ray player menu.
Disc Tray Will Not Open
The tray to insert/remove Blu-ray discs will not open.
Disc Was Not Inserted Properly
Turn the device off and disconnect the power cable. Let the Blu-ray player remain unplugged for at least 30 seconds and then reconnect the power cord. Press and hold the “Eject” button on the device while simultaneously pressing and holding down the “Play”, “Eject”, and “Stop” button on the remote. The disc tray should eject and you will be able to remove the disc.
Note: This may require two people to fix the issue.
Faulty Disc Tray
If no disc has been inserted and the disc tray is unable to open, there may be an issue with the disc tray itself. Replace the disc tray with this guide