Student In Progress

Student In Progress

This wiki is being worked on by hardworking students.

Shark Rotator Powered Lift-Away Speed Troubleshooting

Released in 2016, identified by model number NV601

Indicator Light is Red ¶ 

Indicator light is solid red, blinking, or completely off.

Brushroll is Jammed ¶ 

If the indicator light is solid red, the brushroll is jammed. Refer to Brushroll Does Not Spin for further instructions.

Floor Nozzle is Overheating ¶ 

If the indicator light is flashing red, the motorized floor nozzle is overheating. Refer to Thermostat Overheated for further instructions.

Vacuum is in Hard Floor Mode ¶ 

If the indicator light is off, this just means the vacuum is in hard floor mode and there is nothing to worry about. If you are in carpet mode, the bulb might be dead, in which case it will need replacing.

Vacuum Won’t Turn On ¶ 

Vacuum won’t turn on or turns off by itself.

Hose Not Fully Connected ¶ 

Turn off and unplug the vacuum. Then empty dust cup and filter (refer to Filter is Clogged). Check the hose and accessories for any blockages. Remove the cord from the cord hook to see the hose latch and check for an audible click at the following points:

  • Connection between the hose and the back of the pod
  • Connection between the hose and the floor nozzle (can be accessed by removing the brushroll)
  • Connection between wand and floor nozzle

If no click is heard, consider replacing the hose or hose attachments by using this guide.

Thermostat Overheated ¶ 

Turn off and unplug the vacuum. Then empty dust cup and filter (refer to Filter is Clogged). Check the hose and accessories for any blockages. Allow the unit to cool for at least 45 minutes before turning the vacuum back on.

Loss of Suction ¶ 

Vacuum will not pick up debris from the floor.

Filter is Clogged ¶ 

If your vacuum appears to be clogged, first try removing the clog with a bent clothes hanger or other stiff wire. If removing debris from the suction hose does not fix the clog, you want to either clean or replace the vacuum filter. Follow these steps to replace or clean the filter:

  • Remove the Lift-Away Pod by pressing the release buttons labeled “Dust Cup Release”
  • Remove the foam filter and replace it with a new one.

Dust Cup is Full ¶ 

Turn off and unplug the vacuum. Pull up on the release latch at the top of the Lift-Away Pod. To empty the cup, press the “empty-release” latch on the bottom of the cup over a trash bin. Refer to this guide for further instructions on how to access to the filter and dust cup.

Hose Connection is Clogged ¶ 

Turn off and unplug the vacuum. Empty the dust cup and filter. Check the following connections for blockages:

  • Connection between the hose and the back of the pod
  • Connection between the hose and the floor nozzle (can be accessed by removing the brushroll)
  • Connection between wand and floor nozzle

Brushroll is Not Spinning ¶ 

Turn off and unplug the vacuum. Remove any strings or hairs that may be preventing the brushroll from spinning. Refer to this guide for help accessing the brushroll compartment.

Brushroll Does Not Spin ¶ 

Brushroll is not spinning/is spinning irregularly.

Brushroll is Loose or Not In Place ¶ 

Turn off and unplug the vacuum. Then press the two brushroll release buttons on the top of the of the vacuum to open the brushroll compartment. Check to see if the brushroll is properly inserted on both sides of the floor nozzle. Use the pull tab on the left of the brushroll to remove it from the vacuum if necessary.

Brushroll is Caught ¶ 

Turn off and unplug the vacuum. Then press the two brushroll release buttons on the top of the of the vacuum to open the brushroll compartment. Use the pull tab on the left of the brushroll to remove it from the vacuum. Clean the brushroll (remove string, carpet fibers, hair, etc.) and click it back into place.

Brushroll Motor Is Broken ¶ 

If the brushroll is clear and still doesn't spin, you may need to replace the motor. Refer to this guide for further instructions.

Brushroll Belt Is Not Functioning ¶ 

If the brushroll still doesn't spin, there may be a problem with the brushroll belt. In this case, refer to this guide for further instructions.

Vacuum Is Lifting Up Rugs, Towels, and Other Items ¶ 

Vacuum is lifting up flooring and other heavier items when it shouldn’t.

Rug is stuck in the vacuum ¶ 

Turn off the vacuum and pull the rug out as you unroll the rug from the brushroll.

Suction settings are set too high ¶ 

Repeat the above instructions. Turn vacuum to the hardfloor setting and then slide the suction control dial to the left towards “MIN” to minimize suction. The suction control dial can be found on the on the top of the vacuum near the main handle.

0 Comments

Add Comment

View Statistics:

Past 24 Hours: 0

Past 7 Days: 4

Past 30 Days: 46

All Time: 75