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Vacuum won't turn on
The vacuum won’t start.
Plugged in incorrectly
If the vacuum is not plugged into the outlet correctly, it will not turn on. This is why it is important to check that the cord is completely plugged into the outlet.
Circuit breaker/fuse is tripped
Vacuums may also draw a lot of power when first turning on, so make sure that the breaker on the outlet hasn’t been tripped. If the breaker has been tripped, simply press the reset button on the outlet. If your outlet does not contain a reset button, simply locate your circuit breaker panel (usually located in the basement of most homes) to reset the outlet.
On switch isn't on
Simply checking that it may be on or off can help solve the problem. If the switch is off, turning the switch to “on” will easily solve the problem.
Motor Thermostat needs resetting
In order to reset the Motor Thermostat:
- Move the power button to the “O-Off” position
- Unplug the vacuum
- Check for a clogged hose or filter; unclog the hose and replace the filter
- Wait 45 minutes for the vacuum to cool; then plug in the vacuum
- Turn the power switch to the “I-On” position to start the vacuum
- If the vacuum still does not start, contact Customer Service at 1-800-798-7398
Loss of suction when using the standing vacuum
The vacuum is not picking up dirt and debris when being used.
Dust cup full
If the dust cup is too full, there is no space for the dirt to go when you are vacuuming. To fix this, remove the dust cup and empty it. If your vacuum is still not picking up dirt after emptying the dust cup, keep reading for other options to fix the suction.
Blockage in the vacuum
If no dirt or debris is being sucked up by the vacuum, there may be something blocking the airway. There are two places where you can check for a blockage: the dust cup air duct and the intake opening behind the brush roll. To check for a blockage in the dust cup air duct, stand the vacuum upright and remove the dust cup. Now you can disconnect the super stretch hose and check for clogs in the air duct behind the dust cup.
If that is not the case, check for a clog near the roller brush. First, lay the vacuum down. Next, check the opening behind the brush roll for clogs. If there is debris, clean the opening with scissors, carefully cutting away any debris.
Filters need to be cleaned
If both your foam filter and felt filter have not been cleaned in the past month, this may be why your vacuum has lost suction. To clean the foam and felt filters, remove the dust cup and pull out the two filters that are on the top of the motor base. Rinse the filters with lukewarm water until the water runs clear. Let the filters dry fully before putting them back into the vacuum. If your vacuum is still not picking up dirt, you may need to replace the filter.
Damaged/Deteriorating Hose
One of the most common reasons that the suction may be weaker than expected is a damaged or deteriorating hose. On most Shark vacuums, there are 2 hoses to check: the short hose between the main vacuum head and the base, and the hose between the handle and the wand. These hoses get old and start to crack and peel over time. Even if there is no obvious split in the hose, there could be micro cracks causing loss of suction. Luckily, these hoses are fairly inexpensive and are available on Amazon and directly from Shark.
Motor is going bad
Unfortunately, if none of the other solutions worked, your motor is going bad. Most of the time, a new motor costs as much as the vacuum itself and is not easy to replace. It may be time for a new vacuum.
Roller brush malfunction
The vacuum is starting, but the floor roller brush is not spinning.
Vacuum on the wrong setting
If the vacuum does not know that the brush should be rolling, it will not function! Make sure that power switch is in position II: “Brush Roll On.” If the vacuum is not in this setting, the brush will not turn.
Blockage on the roller
Debris may have wrapped around the roller, stopping it from turning. This is a normal occurrence, commonly due to hair, but other string-like materials may be present as well. This is an easy fix. First, unplug the vacuum. Next, without needing to take anything apart, go through the bottom of the vacuum head with a pair of scissors, and carefully cut the debris. Pull anything out with your fingers. You may need to manually turn the roller to get to the debris on the other side. Repeat until all of the debris is clear.
Nozzle isn't fully attached
The nozzle needs to be completely attached so that the power can reach the brush. Even if the vacuum has suction, power may not be reaching the brush at the bottom. Simply push down on the handle when the vacuum head is on the floor to fully complete the connection. If you are still having difficulties with this, something may be blocking the connection. Clear out any debris and try again.
Vacuum won't stand on it's own
The latch is broken
If the vacuum does not stand on its own, the latch may be broken. Call customer service to inquire about latch replacement options. When you buy the vacuum you have a 5 year warranty, so broken pieces are easily replaceable.
Loss of nozzle suction
Clog in the hose
Squeeze the two tabs at the bottom of the nozzle on the back and pull the hose off. In the L-shaped plastic base, check to make sure all debris is cleared and there isn’t anything stuck that could cause the hose to cease suction. Next, check the hose itself. Feel along-side the hose to check for a blockage. If a blockage is present, use a tool to pull out the blockage. If there is no blockage in the hose, check the suction release valve at the handle of the hose. There are two arrows on the valve; make sure they are turned all the way to the right so that the valve cannot move anymore.
Another place to check for clogs is in the hose that attaches to the base of the vacuum. Lean the vacuum all the way down to the floor, pull the hose from the base, and check for blockages. The side of the hose that attaches to the main body of the vacuum also detaches; make sure there is nothing blocking this pathway.
The last place to check for clogs is in the tube on the main body of the vacuum. Click the red button that releases the tube from the main body. Check for clogs in the tube.
Motor is broken
If there are no obstructions in any of the hoses, unclip the back hose from the body of the vacuum. If you cannot feel air being sucked into this compartment, check the filter. Take off the dirt bin by pressing the grey tabs that connect it to the main body of the vacuum. At the base of where the bin sits is the filter component. Put your hand over this component and turn on the vacuum. If you can feel air in the filter component, but not in the hose attachment in the rear of the vacuum body, the problem lies in the cyclone assembly. However, if you do not feel air coming from the filter, there is most likely a problem with the motor or fan and you will have to contact Shark.
Cyclone Assembly
If you can feel air coming from the filter but not the hose base, take the bin and press the grey tab at the top of the bin, releasing the latched cover. Pull the component in the top of the bin out. Open the component over the trash, and tap the top, where the tiny dirt particles will collect in the filter at the base. If you have access to compressed air (you can go to a gas station), blow air over the top to release the fine particles. Do not blow with your mouth as moisture can cause the cyclone assay to grow mold.
Team
UMass Dartmouth, Team 5-4, Kish Spring 2015 Member of UMass Dartmouth, Team 5-4, Kish Spring 2015
UMASSD-KISH-S15S5G4
4 Members
16 Guides authored
437 Comments
I have a shark navigator, two years old. All the hoses and tubes are clear; the filters are new. It keeps popping open at the dirt cup. Why? Can't get them to stay closed...means not good suction. Why? Any suggestions???
tekaphil - Reply
I have the same problem. Is there a solution or is it time to replace?
K Deane -
Same issue as well. Frustrating. I won't recommend this vacuum to anyone again.
Amy Dyer -
Same issue here and I have had it less than 2 years. The grey snap on the cup keeps coming open and will not pick anything up.
marx0531 -
I also have this problem and I just bought the vacuum! First time using it and went to empty cup and dirt fell back onto floor. It won't latch what so ever :(
jeepchic82 -
I was told that when the front filter pops out each time you close it, then it's dirty and should be replaced. Dirt plugs the filter, and it can't breathe anymore.
Frances Kuik -
I had this problem and found there was a clog- a tissue- that I couldn’t see the first time I took the vacuum apart and checked it. I shined a flashlight through the hose from the outside and saw a shape inside it. It was up inside the bend of the hose near the plastic part with the handle. I got the tissue out and then it had suction again.
Green -
I did what it says to do by pressing the power button a few times waiting a few seconds in between then made sure that everything was secure. The vacuum hose wasn't seated all the way. Pressed it in heard a click then pressed the power button and it came on! I was super surprised!
Shaun Klei -
I just replaced the brushroll on our navigator lift away...a total of 11 screws and some fancy wire origami to fit around the swivel joint...they apparently did not want this to be easily user servicabler, but oh well..works fine wth new brush roll
Ryan Neidlinger - Reply
Where did you get your brushroll. I vacuum daily (dog and kids) and my brush roll is wearing out but I'm not going to fork out 400$ for a new vacuum because my brushroll is less functional.
Morgen McDowell -
you are all full of $@$*
posting false info i've had my shark navigator for about 3 yrs and its been the best and toughest only thing is the brush roller dont spin green light comes on has awesome suction and its vaccumed carpet cars porches lots of sand and whatever else thats could fit. The shark navigator vaccum its awesome i recommend it
Amanda rogers -
I'm having an issue with my Navigator power/carpet/bare floor button turning on. Everything is charged, suction has been fine. No blockage of any sort. Nothing has changed in performance outside of the button not working at all. Anyone else have this problem?
Brooke Vodinh - Reply
Did you get any answers? I am having the same issue
tulksandra -
Me too. Did u get it fixed?
Jennifer Fullenkamp -
I'm having the same problem. . The power button inwhich had three settings and none of them are doing anything like the switch is broken idk I love this vacuum I'm hoping and praying that it's not reuioned.......anybody have any suggestions plz plz help...!
yoderelise -
Same issue :0(
valgsmith -
same issue :-(
valgsmith -
Same issue and i got the replacement from them
Kaleel Mohammed -
I am having this issue as well, worked yesterday today the brush roller won't activate! Suction is still working. Funny thing is last week, the brush roller would be on as soon as you turned the vacuum on, without engaging it.
Aleah Nelson -
I had the same problem. There is a switch(mine is green) in the head assembly that signals the brush motor to turn off and on, my switch was stuck open (Looks pressed down). If you listen carefully before taking the vacuum apart you should hear the switch click when you raise and lower the handle. If you don't hear the click, try opening up the vacuum and lifting the little metal contact.
Roxanne Felan -
Yes, my button simply stopped functioning; all else was fine. I took the button out of the loop by disassembling the top end. You can’t really get to the botton to replace it without doing major damage to the body so I just cut the blue and black wires to about two inches long each, stripped them, and connected them together with an orange twist-on electrical connector.
I tucked the wires into a convenient cavity inside the machine and reassembled. Now the only way to turn in on for off is to plug it into the wall socket and unplug it. However, it works just as good as it always did. It’s a bit more inconvenient to use now, but at least I don’t have to purchase another unit.
David Massey -
I’m having the same problem. If I hold the on/off switch down, it works. Not the easiest, or smartest, way to vacuum! All in all I really like my navigator. Reading other’s comments, I’ll check if I’m able to get into switch compartment area. Thank you for suggestions!
joJoan -
We just purchased our Shark Rotator in September. It now is causing EVERY circuit to cut out when trying to vacuum. I have cleaned all filters and made sure the roller is clear. Anyone else seeing the same issue?
Lauren Myers - Reply
Im having the same issue, vacuum is clean and clear, it's only a little over a year old. It's tripping every breaker in my house. Very upsetting. I just went out and bought a Dyson.
Kendra Walker -
Yep, mine has just done that. I have only used it a handful of times. It quit working and I have lost power to part of my house. I checked the breaker and none of them are tripped. I am relieved I am not the only one having problems with their Shark vac!
maryannmansfield -
YES! I have Model NV 505 31 and it was brand new last Christmas. It just started doing it every time I plug it in anywhere on my walls. The only time it won’t trip the circuit breaker is if it is plugged into a surge protector! This is scary! This should be a recall! How is this com[any handling this safety issue?
Barbara M LeBlanc -
Mine was brand new last year, model NV505 31. I got it for Christmas from Target. It just started doing this every time I plug it in. This is scary and probably should be a recall. How is the company handling this? I heard about the Navigator EuroPro being recalled for similar safety reasons.
Barbara M LeBlanc -
That is what I noticed in my apartment - the circuit would flip -and I noticed the black coloured filter on the front where the air blows outward - I hope there is fix for this or something. Did anyone try customer service ?
Jen Anderson-Knowles -
I have a shark navigator professional having problems with the suction tube staying attached when in use,need advise.
harry - Reply
Model NV22LWM 26 Found in the alley. Roller would not work, no LED light. Found that the electrical 115 volt contacts between the roller and the canister part were not always making contact. Check with a voltmeter (AC) to see if you are getting voltage out from the canister section. I found mine was not making positive contact. Will try to wedge something in and around the square plastic part that joins the roller section to the canister section.
Michael Schmitt - Reply
where do you find the electrical 115 volt contacts between the roller and the canister? My roller brush will not turn on
traceyN -
II wrapped a short piece of painter's tape around the plastic insert and the SHARK is sucking again. So 2 hours work and I have a fee working $250 vacuum! Thank you my neighbor.
Michael Schmitt - Reply
Heard that Michael Way to go, man! I love it when we're smart enough to fix our own stuff Sounds like finders keepers, huh Very nice job and a job well done GO YOU!!!
ANGELA WILLIAMS -
Where is the off on switch
jackie - Reply
It sucks but it's not picking up from the brush part. do you know why?
janin - Reply
I'm having the same problem
Kathie -
My shark navigator is picking up, all of the dust etc but it is gathering on the sponge filter, have checked, no blockages, have rinsed sponge and filter.?????????
Loretta coulter - Reply
I'm having same problem. so frustrating. hace you figured it out ..grrrr
Rebecca smith -
I am having the same problem where debris collects at top of foam filter. Help!
JeanieByerly -
I am also have dog hair collect this my second vacuum
Loretta Burnett -
Had dog hair gather through hole on dust cup on and build up on filter. This is my second vacuum of this style.
Loretta Burnett -
I'm having the same problem any answers ?
Tracy Moore -
I’m having the same problem. Has anyone answered you?
Renee Houston Zemanski -
I have a shark NV681 and when I turn it on it won't start running until I bend it backwards to start vacuuming. Plus, when it does start after that, the dirt it's sucking up isn't going into the collector. I'm so annoyed/confused. Any ideas??
melissa w - Reply
Mine is doing same thing!
harwellaly -
Mine just did this. At the bottom it says hepa filter release. It pops the bottom part off. I took a metal hanger and ran it up behind the brush and up until I felt the clog. Was able to push the clog out and now it works good as new
nikki -
Same issue I am having. Has anyone figured out a solution for this?
[deleted] -
This is a brand new vacuum. I've never had such trouble with a vacuum in my entire 60 years of life.
Lcooke - Reply
I have the same issue with this stupid thing. Over priced pain in the ass
Aaron Kernell -
HI, I have a clog in the main part. Have taken the hose off, and cleaned out as much as possible, also cleaned from the brush side. But cannot reach it all. Tried a hangar.. it is less than 2 years old
car - Reply
I have nv651 I've cleaned everything brush roller want spin seem like bad connection if I tilt it a Certain way the light will come and spin that's all
Michael sizemore - Reply
Hi i have same problem .Did you fix it? Ty
Jorge Colon -
I have a roller brush issue, it wont rotate, I have it in the right switch position, and have made sure it is firmly locked in place and clear, and on top of this I have tested the continuity to the motor pins, and rotated the brush and motor to see if voltage is generated to test the motor itself and all is good, yet it wont work, what in the body sends the power to it that might fail?
Thomas A Anderson - Reply
I have the same problem. Have you figured it out yet?
maria -
There is a small green switch inside the base that detects when unit is leaned back. This switch goes bad and gets stuck. They are $1.29 for 5 at amazon. Kw4-3z-3
3a 125/250vac
T120
This is part number.
william gillenwater -
William gillenwater,
Do you have and exploded view of the machine and what precisely what needs to be done to replace it.
I think this is the problem on my 2 yr old machine and I really love my shark!!!!
Thanks.
KRISTEN HINK -
Please respond my shark sacked up a small ball when vacuuming under the seats of the car. It's stuck in their and I cannot get it out help
joankramer55 - Reply
Shark vacuum
joankramer55 - Reply
If you can put a screw on the ball and pull it out from the screw… That might work
Ricardo Olmedo -
My shark navigator keeps popping off the bottom part while sweeping! Ive cleared the dust cups and checked for blockage...nothing. What can I do to fix this?!
stacey - Reply
I know this post is old bUT I had same problem..we bought a new filter and it worked fine after that
Melissa McDonald -
I have a shark rotator professional. There is suction, but the brush roll won't rotate. I have taken it apart, cleaned any hair etc. from brush made sure it was fully connected and nothing. Can anyone help with this issue?
Christina Beach - Reply
Oh my goodness, thank you for this info. I found a huge clog behind the roller unit and now my vacuum works fine again! Btw the clog was two 1 dollar bills!
Amanda Matukas - Reply
What did you do? My brush section does not suck at all and I cannot find the clog.
r13erry -
My hose sucks up but the brush part wont. How can I check for a clog?
r13erry -
My Shark navigator swivel plus is popping and then sparked. Any suggestions ??
MaryLen Williams - Reply
My brush roll stopped working. I cleaned the hair from around it. Everything else works great. I love this vacuum and would like to get it fixed. Any suggestions? I've read through the comments and it sounds like the problem is fixable, but I know nada about servicing vacuums (other than the obvious clean out debris and hoses, etc! Lol). Please help!
Hillary Teal - Reply
I'm having the same issue. I really like my Navigator, but the roller brush is a frustrating issue. ANY HELP OUT THERE?
therealgretchenanderson -
Me too! Does anyone actually reply to these comments with advice on how to fix the problem? I can't figure out why the brush won't turn, cleared blockages, etc. ???
Rachel S -
I'm having the same issue. I am taking it to a sweeper repair person today. I need my sweeper fixed asap!!
Angie Sheidler -
I have a Shark Navigator model number nv502 that had a clog that I cleared by removing the hose. However, when I went to reattach thehose, the red button broke, and I'm trying to figure out a fix. Any suggestions?
Melissa Minor - Reply
This just happened to me! I don't want to have to buy a new vacuum over a $5 part and spring. Please help!
John S Bishof III -
I know your post was from years past, however, did you find another plastic red piece to fix the one that had broke? I did the same thing to my vacuum yesterday. How did you repair the broken piece?
Mdbullard -
I'm having a suction issue. There are no blockages, the filters are clean. When I turn it on it appears to work normally but within seconds, it sounds like it is blocked and the suction is very little.
dstnrubbl - Reply
Im having the same issue! Ive looked for clogs but there are none. It will suck for a minute but debris doesnt go into the dust collector. It stays at the bottom near rotator brush.
Jessica -
I'm having this same problem. Did you figure it out yet? I'm afraid it's the motor. If anyone has any advice, would love to hear it. Thanks.
Mireille Savoie -
Make sure you check the handle part of the hose. Mine was making a suction noise. I finally seen some trash built up in the handle.
Andrew McCasland -
I am having this issue!! Has anyone found a solution yet!? We have taken the vacuum apart there are no blockages, filters are clean.
Katelin Gill -
Did anyone find out the cause? This happened after I replaced all the filters. I did notice that over the last few months the sponge filter seems to collect more dust than usual and I was cleaning it after each use. It is only a couple years old.
LOU ANN Brown -
Did you ever get an answer to this? I think a similar thing’s happening to mine. It works for a minute or two then makes a horrible, high pitched sound like something too big was sucked up in it and then it won’t pick anything up.
Stephanie Griffo -
Same issue here..any promising answers yet?? Its less than 2 yrs old.
mamasage -
My 95 year old father has had a Shark Professional rotator for one month and it has totally lost suction the cup is not full the filters have been replaced there is no suction from the nose of the shark but the hose has full suction. He is really frustrated because this vacuum cleaner is not that old and if he had known what he knows now about this vacuum he would never have paid $500 for it he would go on with a Dyson !&&* of a lot better than a shark
Tawny - Reply
So we bought a Shark Navigator lift-away (NV350 I think) several years ago. Its been through the ringer a couple of times and the warranty is expired but it still worked as well as could be expected. Last time we used it it worked fine, but we just plugged it in and the brush roll isn't spinning. Also the brush indicator light wont light up. Is there any way to fix this? Please and thanks to anyone who answers.
dniebaum - Reply
Hi! I had this problem too - it was the 3 way switch going out. It is fit with a couple little fins - if you slide a flathead screwdriver under it you can pull it up. I reconnected the wires and mine worked. You may have to take the section of plastic on the pod off to access the wires and get enough length as they are in little cable management hooks. The screws are really easy to see except there is one under the filter sticker. If your switch is truly dead you can order them online from a few places for about $10. Just google shark navigator lift away switch. Hope this helps!
bbeadel -
My navigator's lights come on but the motor is not working.......not even a year old
az201033 - Reply
Same problem here. I'm so ticked! I thought this was the "world'a greatest vacuum!" So so frustrated. And it doesn't appear that the company responds to any of their emails!
leann_jackson1023 -
I have the exact same problem. I turned my shark rotator on today and the light comes on but not the motor. The brushes work but there is no suction. Ours is also less than a year old. help!
ckostyk0429 - Reply
Mee too. U ever get it fixed?
Tina -
My roller stopped working and I assumed the belt broke. Well, I took it apart and the belt was fine, so I turned it on and it magically worked!!! So I put it all back together and started it again and IT DIDN'T WORK!!! Please, if anyone has any helpful suggestions, I'd be eternally grateful!!!!!
Amy - Reply
I was vacuuming and it stopped working I than unplugged it and plugged it back in in the standing position it won't turn on than you lower it to vacuum and it turns on but it doesn't have the power it had before can any one help
isaac r padilla - Reply
Hello
My vacuum brush stopped working since awhile and also when i turn the vacuum on the blue light turns on and off all time still the suction is working alone ,any ideas what to do
Thanks a lot
sherehan - Reply
My shark rotary professional would not run the brush. I checked voltage to the lower detachable section and found it was getting the signal to run the brush, so I opened up the base and found the there is an interrupter that stops the brush when it is stowed upright. This interrupter was stuck. So I took it out thinking I would just jumper the switch out and found that it came right apart when I unscrewed it and it popped back up, turns out it was just stuck. It looks like it has some dielectric grease inside it but it had nowhere near enough so I added some and put it back together. Problem solved! Hope this helps someone, good luck!!
Randall -
My shark rotary professional would not run the brush. I checked voltage to the lower detachable section and found it was getting the signal to run the brush, so I opened up the base (there are two hidden screws under the front tiny rollers, slip a stew driver under the roller and they pop right up, push down with the side of the screwdriver shank and they snap back in) and found the there is an interrupter that stops the brush when it is stowed upright. This interrupter was stuck. So I took it out thinking I would just jumper the switch out and found that it came right apart when I unscrewed it and it popped back up, turns out it was just stuck. It looks like it has some dielectric grease inside it but it had nowhere near enough so I added some and put it back together. Problem solved! Hope this helps someone, good luck!
Randall - Reply
Thanks for the helpful tip. Separating the green case of this interrupter switch and gently prying up from the inside got the switch mechanism to pop out and began to function again.
Trappery -
The roller section stopped working, I understand this is a common problem with this vacuum. I went and bought a new, expensive roller section, plugged it in. The roller worked for a half second and now I can't get it to again. This is a "NEW" roller section doing exactly the same thing as the old one. Any ideas?
Robert Taylor - Reply
I have the shark lift away nv352. Suction strong, filters replaced, but all of the dust/dirt winds on top of the filter instead of winding up in the dust bin. Pls help, so frustrating
Sandy h - Reply
I have same problem .have you found solution. grrrr
Rebecca smith -
I have the same issue please if someone can help I'd be very grateful
Tina Neitzel -
Shark Rotator NV 450. It picks up all the dust and dirt fine but it doesn't go into dust cup, it's all on the foam filter??? What to do??? Please help!!
Tina Neitzel -
The wand button will not disengage wand from unit
marci brandon - Reply
I have a shark rotator professional and the brush roll indicator light does not turn on and the brush is not rolling, but the button light is down and light is on. It worked one day and the next it didn't. There is no debris stopping it and I can roll it manually. What could be causing this?! The belt is perfect. It is maybe 3 years old.
Kendall Wilson - Reply
I'm having the same issue . Mine was red indicating the roller was working and I looked and it was spinning fine . Then less than a minute later it stopping spinning . There is nothing at all blocking mine and all the suction is good . Very frustrating for such an expensive vacuum
Cierra Gallo -
I got my shark rotator after a neighbor left almost aether stuff behind. It's a dream come true. I had a problem and this answered the ? And the problemis fixed. A cat toy jammed in the place where the hose fixed in. I just read your blog and I can't believe someone would throw this wonderful vacuum cleaner away. Thanks barb Rockford Il
Barbara - Reply
The vacuum isn't turning on at all, except the brush roller. Any ideas?
Trent Eck - Reply
what a piece of $@$* this vacuum really is. Less than 2 years old and motor quit.
mrgwg2 - Reply
I have a Shark NV480UKT 26 which lost total suction through nozzle. After 30 mins of futile investigation, in became apparent that the blockage was in the 90 degree joint in the handle. And the only way to free up the blockage was to take the handle apart. And, having done that, it is clear this is not something that a customer should be doing. It's a pity, since the body of the vaccuum is very well designed and you can get at any blockage in the BODY of the vaccuum. However if the blockage is in the nozzle, it is VERY difficult to free it. I fully expect another blockage in due course.
Nick Walters - Reply
how did you take apart your handle to the nozzle? My hose has cracked where it goes into the handle so I have lost suction. But, even though I have taken out all the screws around the handle, and have tried to pry the halves apart, I cannot get it apart. I need to be able to take off the grey ring where it attaches to the steel wand and the grey rubber piece on the inside section of the handle but can't figure out how to do it. If I can do that, I would be able to cut off the damaged section of hose and attach the a fresh piece into the handle. Any ideas?
Julie Shepherd -
I have a shark professional navigator and there is not block in any of the hoses and everything is connected securely but the brush will not spin . I cleaned out all access hair string etc from around the bristles to free the brush but it still will not work there is nothing stopping it from spinning . Very frustrating as to why it will not work it's less than a year old
Cierra Gallo - Reply
Mine is doing the same thing but I just got it yesterday I just don't understand
Samantha gruidl -
I just got my shark professional and the bottom part won't spin at all! It's really frustrating this is the second shark to do this to me and it makes a loud sucktion noise and it's all connected and clean!
Samantha gruidl - Reply
My shark turns on, starts working and then its like it loses power or something. Stops sucking and lights cut out and then starts working again for a few seconds. Any ideas?
Angie pommerville - Reply
I’m having the same problem with my Navigator lift away. But now, it will only work if I continually hold the on/off switch in the on position. Reading comments from others, it was suggested to check the switch, if it’s assessable. I’ll be checking it tomorrow! I do like my vacuum, all in all, it works great for pick up. Plus, I’m not ready to spend $$$ for another vacuum, when this one is only 2 yrs old..
joJoan -
I absolutely love this vacuum cleaner, however- this is the second one I've owned in the last two years that the suction is completely gone- I've cleaned all the filters and taken exceptional care of it- I don't think this vacuum can handle every day use- it wears out way too quickly. Surely there is something Shark could do to fix this problem!
shaunagreen - Reply
Same problem I had with mine!
jeepchic82 -
Roller go's round when on ,but no suction coming out at all
Brian Wedgdworth -
i am bummed & have a really dirty house.... can mfgrs help or clue us in on the fixitttt? pleeeze
cynde1062 - Reply
My vacuum front lights come on but that's it. Nothing else is working. Any clues on this one? Is there an internal circuit breaker or reset button somewhere on the vacuum?
James Myers - Reply
my shark navigator lift away twisted while I was vacuuming and is now stuck in that position. How can be get it to release to it's original position. We have had it about 5 years... still works amazingly well, I'd hate to have to replace it.
Shari - Reply
Shark Rotator NV 450. It picks up all the dust and dirt fine but it doesn't go into dust cup, it's all on the foam filter??? What to do??? Please help!!! Who to call?
Tina Neitzel - Reply
I have emptied dust containers, cleaned filters and sponges still not sucking, its sucking from the little square air vent on the side of the unit, when I put my finger over it, I feel suction on my finger, but not through the the foot or hoses, and they are all clear
eime_paula - Reply
did you get an answer yet ? I have the same problem
larry davies -
One of the wheels on my Shark Rocker has totally stopped turning, can't turn by hand either. Just 8 months old! Does anyone know how to fix this?
Amanda Gregory - Reply
did you ever resolve this? I have the same issue now.
uggghhh13 -
My rollers just stopped completely. I went through all the hoses to see if there was a blockage. There is none. How do I take off the casing to the rollers. Took out the screws and the part doesn't want to come apart easily. I'm afraid I'll crack the plastic. Any tips?
bethbrown - Reply
I have a shark navigstor. The suction is so strong on carpet that it is so hard to push. I have checked everything. The rollers are turning so what else can I do? I don't want to pull my arm out of my socket
Janet - Reply
Just below the handle there is plastic ring. Rotating this reduces the suction power
David Wellard -
My shark is blowing instead of sucking?
Paula - Reply
My Lights do not come on?
Is there a separate button for this or has my new Hoover got a fault?
Barry cansell - Reply
i have same problems The vacuum is starting, but the floor roller brush is not solution don t know
robert_broyan - Reply
My NV105 intermittently looses suction. The pitch of the motor changes when this happens, and I can feel air coming out of the series of holes in the base of the motor; kind of like there is a valve in there that opens up. Any ideas? Thanks!
Mike Edmonds - Reply
Yes!! Mine too. Mine too. Im about to remove the motor housing to see if maybe debris is built up or something..
mamasage -
Only one of my canisters are filling up its t he carpet side even on the bare floor setting
sinclairsunny - Reply
I have a shark navigator professional. The brush won't spin when on carpet. But will spin any other time. What is making it stop, get stuck only when using on the carpet. I've tried cleaning roller, checking the belt. Cleaning all filters. Nothing seems to correct it.
John Brobst - Reply
When I turn my Shark Navigator on, the brush will spin for about 20 seconds, then it stops and the power light starts blinking. The vacuum is still on, but the brush just stops. I've cleaned the !&&* out of it, making sure nothing was obstructing the brush. Any suggestions? It's only about a year and a half old.
beedub77 - Reply
I have a shark rocket. Ordered new filters. Very loud noise since using them. They are the correct filters. Checked hoses- they are clear, checked filters- they are clear. Nothing is clogged.
Ebecker2005 - Reply
I think your fan blades are out of balance from dirt or something.
DennyR -
I have the same issue since cleaning the finned filter. The vacuum is quiet for a few minutes, then the loud noise. The fins may bent?
joJoan -
If the green light comes on for one second with the the brush motor but turns red and the brush motor stops. Then make sure the red side of the motor is up. That fixed mine.
DennyR - Reply
Brush motor starts then stops. shark
DennyR - Reply
Ez fix for shark brush motor
DennyR - Reply
What do you mean "red side of motor up"
Robert Metheney -
I have a shark navigator lift away. It only works when the handle is down, when you put it upright it turns off and the hose does not work
tim Andersen - Reply
Same problems I'm having. Did u figure it out?
Jennifer Pope -
Shark vacuums are pieces of junk. When you call there, they don't even want to help you. I will never buy a SHARK again!!
wease33 - Reply
I have a shark navigator and canister is empty and filters a.clean but when i turn it on to vaccum floors it makes the noise it does when canister is full and wont pick up anything it just stays in the hose and suggestions
kthatcher_4 - Reply
I'm having this problem too, have you fixed it ??
Lucie Phelps -
I have a Shark Rotator NV752 and the lights are coming on and the rotator is working fine but it doesn't make any sound and it doesn't suck anything up. I just used the vacuum about an hour ago and it worked just fine but now its not working!!!
I would really appreciate if I could get a answer really soon.......
caley - Reply
I have a Shark rotator NV680 and the carpet cleaner won't turn on. The vacuum works but when I push the lever for carpet it does not kick on. Anyone know why??
Marianne Drzymala - Reply
Resolved issue: Roller brush worked when vacuum bent back but no suction
I have a shark navigator NV356 and it kept shutting off after a few minutes. The roller brush kept spinning, but the vacuum wouldn't suck anything up. I thought the vacuum was unclogged but it turns out the filter inside the canister had a layer of dirt particles covering it. I took wiped the dirt particles off with a paper towel an the vacuum worked perfectly.
Caitlyn - Reply
I have the Shark Rotator Professional ..... have plenty of suction, but roller does not turn and light does not come on. Nothing blocking the roller brushes, and they turn freely by hand.....
Vacuum is about 3 years old and this just happened..... any suggestions?
Beverlee Provan - Reply
I had the same problem. There is a switch(mine is green) in the head assembly that signals the brush motor to turn off and on, my switch was stuck open (Looks pressed down). If you listen carefully before taking the vacuum apart you should hear the switch click when you raise and lower the handle.
Roxanne Felan -
Just cleaned my vaccum, and now the motor is pushing so much air (strong) that the filter pops out! I mean literally push the filter out with the locking door! WTH!!! Any ideas?
penapedroj - Reply
Never mind Ifixit! turns out that the Hepa filter was still a bit wet! as I put my finger through the cracks I notice it was wet. so I just used my wife blowdryer and boom! fixed! XD
penapedroj -
Still don't know should the roller brush b spinning when vacuum is on ??
Scarlett - Reply
Yes, when it is in the down position.
Robert Metheney -
We paid too much money for this pc of Crap. Checked everything and need another floor piece because the board is bad. 92 to replace. Its cheaper to buy another and the warranty doesn't cover it
Dana Pirtle - Reply
The blockage is in the metal wand, tube, whatever you call it. Pls help
Sandy Twyon - Reply
Why is there no reverse power on this vacuum?
Sandy Twyon - Reply
My new sharkwas delivered
today
Cleaned my laminate flooring which only took me 20
Changed setting to vacuum my rug and didn't get to completely finish as I could smell like a rubber burning smell .
Switched straight off and thought smell was coming from the plug. But it's coming from my shark.
Now left it 60 minutes as advertising you to do.
Now it has no power. . Motor isn't working.
Anita king - Reply
Help first used new shark and it motor isn't working
Anita king - Reply
The lights come on but motor not working.
Gaynor Wilcockson - Reply
I was using the upholstery attachment and turned off the vacuum cleaner to empty the cup and my grandson turned the vacuum on without the cup and now it will not turn on. Has anyone ever had this happen? Did it just overheat the vacuum by any chance? So frustrated I've just had this over a year and have 2 dogs and 3 kids I need the vacuum to work! And I cannot afford to get another one... Other than that it's worked great!
Michelle Wingham - Reply
While I was emptying the canister my grandson turned on the vacuum cleaner and now it will not turn back on. Has anyone ever had this happen and will it eventually restart?
Michelle Wingham - Reply
I have a Shark Navigator with lift away canister, about 2 years old. The other day I detached the nozzle from the power head to vacuum under my baseboard heater, went to reattach to the base/power head and now the plugs do not line up to make a connection. I took it to my local vacuum repair shop to see if I was doing something silly and 3 of them so far have been unable to fix this problem. They are completely dumbfounded Please help me to get this resolved as I spent way too much money for this unit to be unusable.
Eleanor Rivera - Reply
I have a Shark Navigator lift away and loved it until I got new carpet a couple of weeks ago — I can’t push or pull the machine on the carpet to clean — is there a way to adjust for the height of the carpet. Its obvious that this machine does not do that on its own. If you have a solution, please post it. Thanks
Shelia O’Connor
Shelia O'Connor - Reply
If the brushroll is turning when you are vacuuming. It more than likely is the carpet is so thick the machine nose dives into the carpet. If that is the case you will need a different vacuum. If so get a hold of the manufacturer of your carpet and find out which vacuums they recommend.
Randall L Cartwright -
Is there a reset button
Linda Sanchez - Reply
on this vacuum is there a reset button
Linda Sanchez - Reply
I’ve had the shark navigator deluxe for a few months now - one of the wheels won’t turn so it pushes really hard. HELP!!!!
Sharon - Reply
I have had my shark duo clean for 1 month. No blockage filters are clean rollers are going around not picking up dirt. Dirt cup is empty. Don't know what else to do. Paid more for this vacuum than any other ever and it's junk
Lori VanLake - Reply
I have a shark navigator which is having problems with the powerhead roller brush. It is working fine when switched on and off the floor but as soon as I put it down on the floor and start vacuuming, it makes an awful sound and stops spinning and appears to be manually rolling. As soon as I stop, it stops. When I lift it up off the floor it is spinning fine. Any suggestions?
Andrea O'Brien - Reply
I have the Shark Navigator® Freestyle, so excited for a cordless vacuum! However, after light (very light) use on one floor, the rollers are spinning but there is zero suction. Going over the save space a dozen times and nothing gets picked up? Dust cup emptied, sponge filter cleaned, head assembly cleaned. what a colossal piece of JUNK?!!
Tracey T - Reply
I have a Shark® Rocket® Complete with DuoClean™ - HV381… the brush will not spin at all, I have cleaned everything… brush, filters, and hose…the orange part doesn’t seem to spin.. any clue what it could be?
Vanessa C - Reply
My question is, is there a small black blet rubber piece that goes to the shark. And if it's the filters, where can u buy them.
Joe DiDonna - Reply
I have a shark rocket that has just packed up working. Was absolutely fine yesterday after use. Now won't switch on. Checked all filters and hoses and fuse. Any answers to this?
Karen Upchurch - Reply
My shark rocket has just packed up working. Was absolutely fine yesterday after use. Now not switch on. Checkedall filters and hoses and fuse. Any answers to this?
Karen Upchurch - Reply
I purchased the Shark Navigator XLS, Model# NV581 a little over a year ago from Target. It would as the most expensive vacuum that Shark sold. $400. Now, it's discontinued! I can't find the HEPA FILTER or Replacement pads anywhere! Trust me I looked.
I can't use my Vacuum, if I don't have these both!
Should I call Shark & tell them the send me a New Model? They should!
Shahram - Reply
I have the Navigator and purchase my filters thru Amazon. Better prices!
joJoan -
I WILL NEVER buy another shark vacuum cleaner. I paid close to $300.00 after 3 months it stopped working!! I got so many problems when I tried to get shark to fix it that I gave up. I had a warrantyfor a year but they made it difficult for me. I bought a $50.00 red devil and after a year it is still doing what it's supposed to do. As for the shark and the other pieces that came with it, it's in my closet taking up room. Time to get rid of it. All the talk of how great it is, is not true. Don't buy one. I never will.!!Thanks.
carmen ramirez - Reply
Just spoken to Shark customer services, very helpful. Mine wasn’t picking up dirt as it used to - turned out that the neck of the floor unit had a crack in it! They are replacing the whole vacuum for me, it is around 2 years old. Very pleased!
Benjamin Caspi - Reply
VACUUM GLITCH? I am having trouble with our vacuum because when I detach the lift away canister to be able to vacuum under furniture - the spinner brush stops spinning in the vacuum head. The spinner brush works totally fine when the lift away canister is attached to the vacuum. Is this a feature or a defect? Everything is properly connected however!
Bakhtawar - Reply
I have a clog in my sharp sweeper. It seems to be right where the handle is on the hose - unreachable How do I get it unclogged?
Mary -
There are no blockages and the switch is in the correct position but when the power head is pressed down with the foot the rotator bar does not engage. What can I do?
Michael Ruggiero - Reply
I have a clog where I cannot reach. What do I do? Need to clean my house!!!
Mary - Reply
Have cleaned the filters. Have checked hoses and other parts but when you go to put on bare floor it does not pick up. Help
Tracey Ryan - Reply
We have a brand new Shark Rotator NV681. The tires leave black streaks on linoleum. Anyone else have that problem and how did you deal with it? Thanks so much.
Martha Stoodley - Reply
For the amount I paid this has to be the worse quality vaccuum I have ever owned. I have 5 kids so I have owned just about every vaccuum. Kirby was easier to deal with. The brush stopped spinning. Light doesn't come on. I took it apart cleaned everything. The plastic pieces break very easy. I wasted 200 on a vaccuum that didn't last a year.
amycossin@gmail.com - Reply
Same problem. Mine is 3 months old. Called Shark they said buy a new brushroller. I did for 75.00. The new one won’t work. Now I’m out 300.00.
Jenn Garr -
Bought my vacuum last week the handle keeps coming out whilst Im using it. I lock it in and it keeps coming unlocked, the machine falls to the floor.
Jacqueline - Reply
My 5 year very reliable SHARP NV 502 suction has stopped working. All filters cleaned and all airways open. My wife used it as a shop vac to clean a wet carpet. I do not know if that effected the motor. Beater and light go on but no suction.
Bob Del Popolo - Reply
I have the lift away deluxe and just cleaned the filters. When I put the front filter back on and turn on the vacuum, the front filter goes flying! I hear it click in but it won't stay. Any suggestions?
Darcie barnes - Reply
Our Shark Navigator roll-away vacuum wouldn’t suck. There was a loud noise and sounds like air blowing out a hole on the side. It turned out there was an ad-card jammed in the main metal tube. There was also dirt clogs in the small connector hose to rotator brush and in the handle tube. After clearing all three blockages, Shark is working great again!
Dr Dennis Ayon MD - Reply
I have a shark pro lift away model number NV370 And my brush roller will not turn on the light will not come on I’ve disconnected it I’ve helped it back in I’ve heard it click it was working fine yesterday it does not work today the vacuum is not that old navy going on three months not even that any ideas
Shannon Belloff - Reply
There’s nothing clogged in the rollers and the roller does turn could it be a broken belt
Shannon Belloff -
I’m short, And the metal part of the handle is to long. How do you shorten the metal part of the handle???? Is there a screw to do this or is this a standard piece and cannot be shortened?
Vickie - Reply
I have a Shark powered lift away model # 40. My metal part of the handle is to long. I’m short and I need to shorten handle. Is there a screw on the handle somewhere to shorten it?
Vickie - Reply
My shark navigator model number nv357 26 was not getting power. Nothing was happening. Removed motor and blew out motor with compressed air. Re-assebled. Works again. I have owned this vac for 7 years. Works great, would not trade for any other brand.
Timothy Ackerman - Reply
I have a SHark duo clean - 6 months old. When I switch on the motor revs up then floor surface indicators start flashing and hoover switches off I have cleaned filters. there’s no blocked hoses and brush head is clean and free This is a cordless vacuum and I charge batteries after use when down to flashing one bar. Am at wits end
Karen Johnson - Reply
I was vacuuming for a friend that had a lot of dirt and dog hair and the vacuum got very hot and quit working. The lights on the front still turn on but nothing else happens. Will try some of these suggestions but am very disappointed after I heard so many good things about this model.
Karissa Beck - Reply
I have a shark navigator and the vacuum turns on and the bar works but the motor won’t turn on? I love my shark!!! Help!
tonnagy - Reply
It’s working!!! Yey must need to reset? Whew I love this vacuum
tonnagy -
Shark Ion. BODY IS TOTALLY BLOCKED.
I tried a broom. No luck.
WHAT WILL WORK?
ribobbie - Reply
I purchased the shark duo clean slim around Easter it worked as good as my eureka that is 8 yrs old and duct taped here and there well used but didn’t take much time for it to kinda suck the suction is good at first when cup is empty but it barely fills up and doesn’t seem to be as strong if I go get the ol workhorse out it will pick up what the shark couldn’t WHY??!!
carson.darcy - Reply
Shark power lift away DLX it will vacuum in carpet setting but will not turn on in bare floor setting
Any Ideas to fix the problem?
Brian - Reply
The brush motor srarts and then stops after about 10 seconds. How do I fix this
Mike Currier - Reply
Shark Rotary Professional True Pet
Rotater brush starts then stops after a few seconds. How do I fix
Mike Currier - Reply
If suction is lost only when using the floor attachment, this might help. After I cleaned all the clogs in the usual places and installed three new filters, the brush unit was still spinning but not picking up. Since the handheld unit was working just fine, I reasoned there must be some piece used exclusively by, but separate from, the floor attachment. I traced the vacuum path and saw the upright piece labelled “Extension Wand.” The red latch at the bottom releases this part. You should be able to see straight through this tube; I could see no light. I dug out the huge blockage, which included a lens cleaning microfiber cloth, and now I have my wonderful Shark back in working order. I haven’t seen any reference to cleaning blockages from this piece. I figure because it has no bends or crevices, it isn’t prone to clogging unless you vacuum up cloths! I hope this helps someone.
Jane Osborne - Reply
I have a Shark navigator, 3 months old, brushroller won’t turn on. Shark said it wasn’t covered under warranty. So I bought a new one. 75.00. The new one won’t work. Now what do I do?
Jenn Garr - Reply
I've got a shark lift away the roller still goes round on hard floor setting it shouldn't do that
Maxine smith - Reply
I have a Shark Navigator Lift Away Deluxe, a few years old. Recently it has lost some suction and the roller kicks dirt backwards. There does not seem to be any blockage.
Jessica - Reply
My shark suck well and works well but after a couple seconds it smells as if the belt is burnt yet it is not and then it doesn’t suck good any ideas why?
Donna Limones - Reply
There is a vent on the left side of my Shark Navigator, it just started pulling suction thru that. Its where the 2 filter pads rest. Why is doing this and how do I fix it?
Kelly Z - Reply
My shark is supposed to be for pets but it blocks up in hose every time you use it never goes up to the empty tray don't buy spend more time unlocking hose than hoovering
parkerleah - Reply
My power nozzle base has no suction. The tube was clogged but after unclogging u get suction on tubes but NOT rotating base.??
Debjackson - Reply
I have cleaned the roller but the roller still won’t turn
lori.mcmorrough - Reply
I have cleaned the roller but the green light and roller won’t turn or come on
lori.mcmorrough - Reply
My shark navigator is only 12 months old, but despite sold as suitable for pet hair, my hose keeps blocking up and I have to completely take it apart and remove the blockage. Any ideas please
Hazel Barrow - Reply
I just check everything I could to see what’s causing the roller not to work and still can’t find the solution for it. The power button for the roller turns on (green) but the green light indicator on the head part of the vacuum doesn’t turn on & roller won’t spin. I also checked if any of the wires are loose or cut but it’s all fine. everything works except for the roller. Thanks in advance for your reply.
John - Reply
My shark Navigator lift-away professional has the brushroller indicator light is flashing green and the brush is pulsing when I have it standing or doing bare floor. I have cleaned everything and there is no clogs. what is wrong?
megandnl - Reply
I got a Navigator about 4 years ago, it has been really great, never lost suction except when it was time to empty the holster for dust. Well, lately the suction stopped completely and I was just about to shell out another 145-200 bucks and get another one. I washed the filters, still no change. But thought it was strange that there would be plenty of suction in the hose but not through the rollers. So it luckily it dawn on me after reading all this above that there was this tunnel behind the rollers on the side connection to the hose. It was FULL of compressed debris and dust, had to work to clean that out. But it worked, a miracle my Sharp Navigator is back in full force!
Albert Einsten - Reply
My brush light is on i cleaned out my roller nothing is wraped around the roller and the light is still on it is spining in all what could be wrong
Ashley Murphy - Reply
My brush light is on nothing is clogged nor is there anything on my roller and it still spins bit the brush light wont go off anyone know
Ashley Murphy - Reply
My vacuum has air being sucked out of the house, all filters and cups have been cleaned and emptied. But it won’t suck out of the hose or the bottom. When the hose is disconnected, the bottom brush part works but when you connect the hose back it spit out and doesn’t pick up dirt. Help!!!
caitlin Reynal - Reply
I have the same Shark. About a year old. Wont suction debris into the chamber. Gets clogged at the opening in the head of the vacuum every single time I use it. I've cleaned the hose, every filter and the roller. This vacuum is a piece of crap. Never again.
Christy Siebler - Reply
My shark doesn't seem to have power to the main part of the vacuum the roller is spinning and the light comes on but there is no suction.
bettybigbum - Reply
hey everyone. i was having issues with my vaccume and WITHOUT a receipt bath and body works allowed me to exchange for a brand new shark navigator. :)
Del L - Reply
Can anyone tell me why my shark rollerbrush won’t rotate when button put on hard floor position
thank you
Tish - Reply
It’s not supposed to rotate. A rotating brush will scratch your hardwood floors.
Renee Houston Zemanski -
lift away button staying in wont pop back up..
anneandjohn22 - Reply
How long does the battery last on a SV1106 N seems model. batteryXbt1106n?
arnolde96 - Reply
I have the shark Apex door vacuum the soft roller is not rolling
luvie555 - Reply
My child got a brand new Shark Navigator Professional as a housewarming gift it has absolutely zero suction it will not suck up anything biggest waste of money I've ever seen
Tammy Schaefer - Reply
When using my shark rocket vacuum it works perfectly well on the first setting but once I switch to the 2 nd setting the brush light turns from gree to red and stops spinning instantly
Darren cox - Reply
I haven’t had this lift away vacuum a year and it already is broken. Do not recommend. My 50.00 Bissell lasted for a couple years.
leahrolan1 - Reply
When I turn my shark on, the roller is powered up for a quick second and then the roller stops turning but the suction is there. There’s no clogged hose and no hair or debris on the roller at all. I’ve tried it with and without the filters but same response. Any ideas?
gregg4nh1 - Reply
I have tried everything and my rollers are still not working
julie_ov_glyn - Reply
Bought it a week ago. Started fine. Now no lights and roller won’t turn. Checked it over and can not see problem
Hightrees - Reply
Roller brush starts then stops. What should I do to fix it?
Cindy Freeman - Reply
all the hoses are clear, the filter is cleaned & my shark still won’t pick up, why? also the motor gets super hot, fast.
shellbak4 - Reply
I have a problem with too much dust gathering on top filter and all around sponge filter! Less in actual dust bin. What do you think the problem is?
rxejude - Reply
I have a Shark Rotator Tru Pet vacuum cleaner and I'm experiencing the following problem with it. When I turn it on the roller starts for about 2-3 seconds and then stops. There's a light on the head when you first turn it on that is green and after the 2-3 seconds the roller stops rotating and the light turns red. I removed the part that covers the roller and inspected for any blockages and there isn't any. I rotated the roller by hand and it turns freely. I attached the Pet nozzle and that rotates with no problem. The cleaner is approx. 3 years old.
Maedie - Reply
Same happening with mine did you resolve the problem? If so what did you do? I've checked for blockages and all clear
Linsay Brown -
My shark worked fine and now all of a sudden it doesnt turn on. I flip the switch and NOTHING. What happened? It worked perfectly 2 days earlier
Sue Evans - Reply
I have only had my Shark hoover just over a year and now its not working. The light goes on, but no power. I have tried changing fuse. Shouldnt the hoover have lasted longer considering the price of £200. I have had £50 hoovers which have lasted for years.
Viv Spry - Reply
I have a lift away model, the brush roll turns but doesn’t turn with the power it used to. It used to be powerful enough that it sort of pulled the vacuum across the carpet and now it just spins, but doesn’t pull. Not sure that makes sense. If it does, how can I fix it.
jess - Reply
My shark apex duo clean keeps flashing green on the brush roll indicator and the brush wont roll. I've cleaned the hoses the brush etc? What does this mean ?
ethanmarcus - Reply
My 8 month old Shark NV700 will not turn on. I think it's an electoral power button issue. Any help suggestions as it seems impossible to get help from Shark.com
Barbara Florentine - Reply
this is the second shark I had it justs shuts off and never turns back on. I will never own another!
Lori Brown-Halbert - Reply
I had the same thing happen and had the same thoughts, however I finally had a Rep. from Shark figure out that when I detached the hose, it wasn't full reattached “click sound” was all. That completely kept vac from switching on. A safety measure I could do without.
Barbara Florentine -
I had the same thing happen no on power at all and had the same thoughts, however I finally had a Rep. from Shark figure out that when I detached the hose, it wasn't full reattached “click sound” was all. That completely kept vac from switching on. A safety measure I could do without. Hope this helps.
Barbara Florentine -
The light was steady at first when vacuum being used, it bows blinks on and off??
Vicki Sanford - Reply
I turn my Shark Navigator on, Then it turns right off. WHY
Randy Greenland - Reply
Where do I buy a new battery pack?
Randy Greenland - Reply
I have a duo clean., it has no blockages but the red light keep coming on what can I do I can’t hoover with it normally only by the pipe iv not even had it a year
Rachel foster - Reply
My Shark won't pick up dirt I checked hose and filter and still won't pick up dirt. Can you help or do I need to replace it. Disappointed Grandma.
Rosemary Avera - Reply
The dirt is not going into the bottom holding unit. It collects in the top compartment. What should I do?
Kay Fannin - Reply
Brenda Overstreet - Reply
I had the same thing happen and had the same thoughts, however I finally had a Rep. from Shark figure out that when I detached the hose, it wasn't full reattached “click sound” was all. That completely kept vac from switching on. A safety measure I could do without.
Barbara Florentine - Reply
The wand release button quit working. Can I repair/replace?
usublett - Reply
Yes it can definitely be replaced.
You need to pry off the outer gray plastic housing from the base of the wand. There will be a spring attached to a red plastic piece (two pieces more than likely if it is broken) so be careful it doesnt go flying. The red piece has likely broken in half, and the part that hooks into the wand is detached from the spring end.
You may be able to super-glue it together and get away with that for a few months (I did). But eventually it will break again. I dont know if shark will sell/send just that piece. It would be quite wasteful to replace the whole want just because of a 10 cent piece of plastic. If you have access to a 3D printer, you could probably print one.
It is stress that causes the break, either ripping the want out too forcefully, getting the main part of the vacuum stuck and pulling back too hard, or carrying the vacuum by the wand instead of the handle on the dust cup.
Nathan Filz -
I've only had my shark for 6 months and the wheel is not spinning and the plastic guard is broken .
mandydodgson - Reply
What does it mean when the lights keep flashing? I have a shark apex. We had a clog which was removed the filters washed and drief thoroughly and the lights continue to flash. I don't know what else do.
deborahs100 - Reply
I have the shark lift away my daughter was using it and it just stopped the power light is still on but no power, I've took it apart to see if it was blocked but nothing, but the motor is very hot please help
Sharon Hatton - Reply
Had my shark Infinity for prob ten plus years. Love it. It still works well as long as I clean or change filters, etc.
However, it recently started making a loud noise on the higher power setting, some of the time. Still sucking, but scares me so I turn it iff. I feel like something inside is out of place. Pipes are not blocked, cup is emptied, there are some threads and hairs on the roller.
I dont see how to take it apart to see. A local vacuum dealer/repair guy says he cannot fix Shark products. (Prob hopes I will buy a Dyson from him).
W Maurice - Reply
The self propelled function is not working. All else appears to be working but now you have to push it. What might be causing the loss of self propelled function?
Michael - Reply
Have this model. Very low suction. Found substantial blockage in bend of the handle. Used wire with a very small 90 degree end and was able to clear it. Thanks for the help
Cliff - Reply
I have this model and when I turned it on today it would not start. I called the 1-800 number and was told that unless I have a purchase date he could not troubleshoot with me.
Mandy Rahardjo - Reply
suction fine, but brushes at front have stopped working and light doesn’t come on.
gillies637 - Reply
I can’t get canister to lock back in… the part where you take it off to use on stairs… it won’t lock in when I put it back on.
marymargaret1942 - Reply
I have a NV751 that stopped picking up anything.
I open the rotating brush area and clunks of pet hair were bunched up everywhere.
Looking back UPWARD on the suction hose I discovered one of those bleeping Child Proof Outlet plug covers almost perfectly wedged in the hose and was perfectly BLOCKING the hose pickup.
It took a straight slot screwdriver and some needle nose pliers but I got it removed.
THAT WHAT THE ISSUE WAS !
The vacuum works like NEW again.
(I HATE those little outlet safety covers)
So if your NV751 is not suctioning, check filters first. From the rotator head, check back UPSTREAM and chances are that that is an obstruction somewhere in the hose line itself.
Good luck.
fkbiz2006 - Reply
Take the plastic lift away part and run it under hot water. There is a mesh part inside that gets so covered in dust that it looks like solid plastic. Once that is clear the suction is returned.
k2hammer - Reply
Sharks warranty is not worth the paper it’s written on. Vacuum is 18 mos old. Roller brush is not turning. Called customer service and they wanted to sell me a whole new head for $83.00. Told me it couldn’t be repaired. And the head is not under warranty. When I pay $300 for a vacuum cleaner I expect it to last longer than 18 mos. I told the customer service rep that I can buy a Bissell or a Dirt Devil or any other vacuum cleaner for the cost to replace the head, plus these vacuum cleaners can be repaired easily when the belt breaks. And if not I, I can buy a new one for less than $79. Shark should make it easy for customer to repair or request customer send back to have repaired. Customer service rep was of no help. He was not interested in trying to fix the problem. Just wanted to sell me an $83 replacement head. He must be on commissions! So buyers beware. Shark will not stand behind their product and there is no warranty!
Joan Mills - Reply
I have A shark hoover the one with a switch for carpet and switch for hard floor…the carpet one works fine but when I switch to do hard floor the hoover dosent work although the lights come on? Anyone know how I can fix this please
tyehunter2016 - Reply
I had the same problem and I replaced the dirt cup. Kinda spendy but worth it in the end. Try Amazon. Mine is still kicking after 10 years. Will never purchase any other brand.
Krista Webb - Reply
I posted a while back that I couldn’t get the lift-away canister hooked back on the vacuum sweeper. After several attempt…. I gave up and opened up the the sweeper.. unscrewed lots of screws to get to the area where the problem was and found a spring that popped out. So I got the spring back where it belongs and put it all back together.. it works now! Canister is hooked back on now.
marymargaret1942 - Reply
The beater brush does not spin. I’ve cleaned the brushes. Help
Maureen Seaver - Reply
I have a shark upright hoover, there is a smell of burning when hoovering. I have checked everything and it’s all clean and clear, but when hoover is upright and hose is removed to clean the hoover stops working. Any help would be greatly received. My hoover is only two years old if that. thanks in advance
Tracey - Reply
vaccum turns on only when carpet cleaning is enabled and suction hose doesn’t work. when i try to keep the vaccum in standing position to use hose, it turns off automatically and won’t come back. worst shark product. it is not even 4 months old.
geetha2014 - Reply
The tube price that the handle goes on song click in
Albert Einstein - Reply
I attatched the dust cup part to the base of the vacuum not looking at directions first and now can’t get it off…help!
Alison Cecilio - Reply
I called shark & they had me take off the canister & take out the filters. She said when it’s running if there’s no air blowing out where filters were it means motor is bad. Just had to give our model # which was a NV70 & pay $20 for shipping & they’re sending a new motor. Hope this will save some people some time. I practically took the entire sweeper apart!
Tiffini - Reply
I just need to know why the carpet beater switch on my lift away won't work the other part for flat , tiled or wooden floors is working fine, has anyone any ideas please
Jane Vance - Reply
Yes it says theres a 5 year warranty but they mislead you with that. My rolller head stopped turning it wasn't even a year old. They wouldn't replace it they said the warranty only covers the MOTOR. But, after 3 calls and getting mad and that I was going to let everyone I knew and then some know they didn't stand behind their product. They decided to send me a replacement head but it was purple. I called and told them it was unacceptable mine was brown. They said it would fit I told them I didnt care as much as I paid I wasn't gonna have 2 different colors. After 2 calls and getting mad they said there was nothing else they could do and I should be satisfied they sent me the head they don't normally do that. I said yes there is something else they could do, replace it with a new one. To my surprise he agreed and understood how I felt. He also was the only halfway nice person I spoke with everyone else was not very friendly and one was nasty. So don't buy it for the 5 year warranty
Brenda Overstreet - Reply
Is there a warrant on the vacuum?
Carleen Ortiz - Reply
My shark is 3yrs old. It has sucktion but acts clogged. I turn it on and the hose is getting tightly sucked. I've checked for all clogs. Everything is clear. It acts as if its comming from down by the brush. The motor even ramps up. But there is nothing clogged. What more can I do?
Michelle Estrada - Reply
My vac keeps spewing out dirt so it picks off dirt and spits it out of the rotating head
Ayse Ogus - Reply
I cleaned all my filters, even the motor one and I still have low suctions. There is little to no suction when I’m using the typical setting, when I turn the BRUSH on I just feel like it' kicks the dirt around on my hardwood floors. still minimum suction. the vacuum is only 4 years old, so I dont think I should be having these issues. I was going to buy a new one, but figured I’d ask here first before I get completely frustrated and throw it away. I have watched other Youtube videos and have followed those instructions, but have not regained any suction to the regular setting on the vacuum.
Lindsay Ritter - Reply
I sucked up a sock. I emptied the cups and it’s not on the roller but now there is no suction. Where do I check now?
dheiy - Reply
Followed reset instructions. All hoses now clean. Inside filter and front rotator filter now clean. Waited 45 minutes. Guess what - It works now…… Thank you very much
steve91326 - Reply
Hello I have a shark navigator vacuum, does anyone know what the little hole is for right under the latch on the right side.of the lift away
Heather Redondo - Reply
Just under 2 yr old and it’s dead won’t turn on . I cleared everything and tried in in multiple outlets DEAD
Mari Baker - Reply
i have a shark rocket hv-381
all of the sudden i go to turn it on and the floor unit completely wont turn on, no indicator light no brushes spinning nothing.. almost asif no power is getting to it or the motor blew..i donot know what to do…
i did notice a month prior to this happening you know up top were you choose either bare floor or carpet..well i noticed it was not working most times when pushed to carpet mode,like a short ..i would have to click it back and forth to finaly get it to work and than the lower half would turnon..not sure if this has anything to do with it..
please someone help…
thank you so much lorie
laemasters5 - Reply
Sounds like ur mother board might have went out. I found another trouble shooting thing yesterday but now I don’t remember the name . Google troubleshooting motherboard board. Wish u all the luck. I just fixed mine and it was just a huge clog in handle that couldn’t be seen. I love my shark
razzledazzle1967 -
We bought new filters thinking maybe us air having them out was t enough. Cleaned the filter with toothbrush in the cup part thingy and still making weird sucking noise but had a lot of suction when u put ur fingers down by the little vent on side. Started pull every piece off one by one looking for a clog we missed and sure enough up in the handle part at the curve was a huge clog. Found that using the hair remover for bathtub drained worked for most of it then was able to hook back up and all the great suction I have now blew the rest out. Wow was so preparing myself to have to buy a new one. I love this darn vacuum. I have never owned o e this long. I have had this for at least 10 yrs and thinking more like 12-13 yrs. whenever the Nv352e came out.
razzledazzle1967 - Reply
The problem I am having is not on here. I am trying to the the wand but when I take it out to use it, it makes a loud air flow sound and doesn’t really pick up anything. I don’t know how to fix this issue?
cathy.k - Reply
Hi I have a shark upright model liftaway! When I turn the setting hard floor it's fine then when I change it too carpet and start hoovering no green light then 8 seconds later it comes dosent last long then green light out n keeps doing this all the time? The hose if perfect picking up no problem?????
Jayne - Reply
I have a shark Rotator Pro, It works when fully assembled but will not work when you remove the lower carpet sweeper to use the other attachments , can’t figure that one out ?
whyisdad - Reply
I have a shark lift away..when I try too hoover my hard floor..I change the setting too hard floor obviously but the brush doesn't go round ..it just sucks itself too the floor..I have cleaned all the brush and filters but still nothing x
k.a.holland1980 - Reply
I have a Shark Navigator DLX and the roller brush intermittently stops while vacuuming…does the belt need replacing?
JChores - Reply
I have a Shark Powered Lift-Away Pro and the Lift-Away bucket won’t come off the wand. The button depresses but the bucket feels like it is stuck and won’t budge off the wand, which is the reason we purchased this in the first place. Any ideas on what we could do to get it off or unstuck. I can’t see an obvious problem that would be causing it to stick.
triciathomas - Reply
My Shark Navigator is also less than two years old. It will work fine for awhile, then the suction will just stop. I’ve emptied the dirt cup, washed out the filter, checked for blockages and nothing. I’ll try again the next day and it will work fine. WHAT IS THE DEAL?
GeneAnn Schaefer - Reply
my brush its just flashing red colour without working
deema_mousa - Reply
Just got my shark cordless about two months ago hardly used it now it won’t charge cleaned filter. Got it from amazon what do I do
dmzavertz - Reply
Vacuum just stopped suctioning in middle of using. No clogs, nothing in or wrapped around roller brush. Has suctioning through hose. The lights won't even turn on. I have a Shark Navigator, lift away.
Erin Gardner - Reply
The green light isnt coming on and gheres no power to the rollers at the bottom of the hoover
lisaburgin333 - Reply
On the right side below the canister there is s small rectangular hole approximately 1/2”x1”. Is there supposed to be a cover over it. Mine is missing but when I cover it the suction resumes. Problem : Can I get a cover? Should I cover it? All help appreciated.
linda3of7@gmail.com
Linda Jerger - Reply
The back wheels will not turn
Nikki Rowe - Reply
We have had this thing for about 4 years and this has not happened but since we have lift it up with he lift away it won't reattached, how do I reattached it?
Morningside Draw - Reply
My shark vacuum was bought for my birthday (June 20, 2020)
The brush roll indicator is blinking green. The vacuum roll spins then stops, spins then stops.
Does anyone have any suggestions? Its only a month old!
Mandi Davis - Reply
I’ve had my Rotator for a little over a year. The suction is lower than original, and nothing goes into the dust cup. It fills the container with the filter, but nothing drops into the dust cup.
David Muehlhausen - Reply
when using the upright hoover when tilting the hoover back to use the bottom lights and rollers stop as if there is no power going to the bottom section.
davewells1 - Reply
Hi Everyone,
My problem is the dirt is not going into the canister it is piling up on top of the foam filter. Yes the filter is clean, I have changed it twice. Best vac I have ever had, but this is terrible.
Betty Serfazo - Reply
Everything is clean and suction from hoses are great. I can even clean the floors in first (gear) but when I use the gear for carpet/rugs it does not suction or self propel.
Leslie Carpenter - Reply
My brush won’t rotate even after cleaning the hair off. Is there something I need to reset or turn
jhtice - Reply
My lift away is really loud. What is the problem with it please.
pennyjd73 - Reply
Had mine about year. The hover won't work when on the hard floor setting as soon as u put it on the carpet setting it works. Anyone else had the same problem. If so did u fix it or send off to fix
cw.claire.76 - Reply
I have a shark Lift-Away ADV, model LA322, that I bought 4 months ago. The vacuum works when pulled from the base, it even spins when lifted off the floor. The indicator light is green and I also cleaned the filters in both areas. There no blockage in any of the hoses and everything is connected securely. I cleaned out all access hair, strings, and etc. from around the bristles to free the brush, but it still will not work there is nothing stopping it from spinning . I am very frustrated and my Wife is on my back about getting it fixed! PLEASE HELP ASAP! Thanks in advance.
Karoz Norman - Reply
I’ve only had my lift away for 6 months and motor won’t turn on!!! I may be able to find receipt but to long before store will do a return. What can I do??? Too expensive to be going through these problems or be without a vacuum!
Anna Stokes - Reply
I have had my lift away for 5 months and it turned off and will not turn back on. No lights, nothing. We tried multiple plugs in the house to make sure it wasn't an issue with the plug in the wall. Nothing. Called customer service and they sent a replacement center section. Got it today, installed it and it still doesn't turn on. ???
Cindy Apodaca -
Brush has no power
Green Light won't come
Debra steinback - Reply
My hover is one month old…its been brilliant but $!^& it on before and nothing happened..its dead…x
Claire Dawson - Reply
The brushes on my shark 370 have quit rotating. I have tried everything suggested but it still is not rotating. Shame, I really liked the vacuum cleaner but will have to find another now.
ctstrang - Reply
My shark vacuum does not pick up when you go backwards
Linda Goodman - Reply
Have a 6 month old upright.
Vacuuming carpet on the correct setting with green light on. Then the rollers stop and red light comes on.
All pipes are clear.
krispyduc - Reply
I being a long time Shark upright owner for years with no issues, 2 years ago at Christmas we bought my Mom a new lift away Shark model NV355. We’ve had the motor replaced 3 times all still with the same issue NO suction after about 3’ of use. Needless to say I’ve spent more time on the phone with tech support and waiting for replacements than actually using it. Today we received the latest motor replacement with the same issue. Now, they’re replacing with a different model. We’ll see what happens with it.
Cyndie Veith - Reply
My shark lift away - when you switch the brush roller on , the green light illuminates for a second , the brush turns for a second then the light turns red and the brush stops. The light remains red until powered off . Any one know what this means ? The belt is ok and there is no obstructions. ??
Jay - Reply
I poured disinfectant in and the electric motor won't switch on have I damaged the motor
Kathryn dalton - Reply
I poured disinfectant in my vacumn. Motor won't start. Have I damaged the motor
Kathryn dalton - Reply
my new shark hoover wont charge- any ideas?
Tracey Iles - Reply
My shark has suddenly stopped working. I have changed the fuse etc . Is there a reset button ?
Sharon Adams - Reply
It wont suck . Took everything apart no clogs it will suck with the hose just not at bottom of machine. Filters are ok. Could it be the fuse?
Jennifer Schmidt - Reply
Terrible vacuum
krstlbluu - Reply
Sure are & Cust Servies isn't anything to brag about esp after a Tec hung up on me while trying to read Tiny Letters….sLetters....s
territhayer -
Had no shark vacuum for over a year not a problem for some reason unknown it doesn't work on my new carpet is there a high adjustment on it
Patricia Rice - Reply
I love my shark vacuum cleaner never had a problem with it just got it about a year ago but for some reason it won't pull over my new carpet is there a height adjustment on it
Patricia Rice - Reply
My shark cordless, less than 2 years old stays on boost whilst hoovering. Cleaned and checked all the obvious. Help?
theresemoore1968 - Reply
My shark wont switch from hard floor to carpet. Cleared and cleaned
Terry Sullivan - Reply
I have a shark lift away over its less than a week old and the suction not strong like it was when I first bought it? any ideas
chloecook1567 - Reply
Bring it Back there pretty crummy Vaccs imo mines down & the Co wasn't helpful at all.
territhayer -
I have a shark lift away 750 w. I have just purchased a new long pile carpet and it will not move on it and it is showing a red light. Please can anyone help.
kbehan48 - Reply
I have a shark Professional Navigator Lift Away and it turns on on the side where you would lift the Bagless dirt cup there is a little hole like there should be something there and it's losing suction I can't figure out what I'm missing any idea what belongs there?
Jody - Reply
Have the lift awag and the roller keeps spinning while on hardwood floor setting and can’t seem to get it off . Any idea
clareclaretroy - Reply
Hi I have a shark lift away which I only bought in October. The suction isn’t working correctly and it is making a strange noise. It runs for about a minute then cuts out. I have cleaned the filters. What could be the problem ?
Christine Clark - Reply
Hi I've the shark lift away and when I turn it on.the brushes aren't turning and the lights come on then go off again and there is no suction from the under the brushes
xkerryx26x - Reply
Maybe your plugs not in Right lol What it said in there own Help Guide smh,Could that even happen smh Crappy Products & there Customer Service Isn't VG either as of today.
territhayer -
The hoover keeps stopping and the floor lights keep switching. Then it stops done all filters only a year old.
Karen Tydeman - Reply
Hoover or a Shark imo HOOVERS Are Much Better.
territhayer -
i have a shark nv681uk 40 after cleaning filters hoses and roller reassembledand now it light up at the front but no motor sound.
no motor sound
no wont start unless on carpet setting
nothing else works
help!!!!!!!
laurence - Reply
Mine just stopped working last week Fine 1 day & Won't start the next there GARBAGE & overpriced imo.
territhayer -
My cordless won’t pick up on a hard floor even though it’s on the correct setting
Dawn turley - Reply
Mine just few years old & it Won't turn On & it was fine the other day & for the amt it cost if it's broken this soon I Won't buy another from this Co,I've had $ Vaccs that got decades from them then a few years & imo this Vacc isn't designed VG,Its Heavy & the hose is Way to Short & the handle Really & if I can't get under the bed What's the point and there's close to 12” plenty of room but Not for this Vacc & tight places U'll wind up wrestling to get that done. Hope it's nothing but a switch but this is too much. ✌
territhayer - Reply
I have a Shark LiftAway and The brush roller has stopped turning/spinning. I have cleaned it but still not working. Filters all clear and clean so I wondered if the brush rollers have a belt connected to the motor? Could this be the problem or something similar?
Sarah - Reply
Prob would have a Belt & sure you can find a PARTS lists online,I've had Other Good Vacc Brands that Lasted Longer & they All had Belts. ✌
territhayer -
Called SHARK Today about the Vacc Not Starting & the gal sent me to worthless things to ck then wanted a Number. On the grey PLUG & Very little & had my glasses on still couldn't see then a mag glass w a flashlight & just when I could see a few & she wanted know When I bought it heck idk not long & when I could read a few letters she hangs up on me WTH,I've Nor been happy w this Over Heavy Vacc that's fallen on my skull more than a few times or it's poor design & add that gal I can't see Shark Vaccs on any Futue Wish List what a JOKE Shame on SHARK.
territhayer - Reply
Felt filter is totally covering area where dirt goes into dust cup. How to fix?
Janet Babbitt - Reply
The switch will turn on to vacuum hard floors, but turning it on more position shuts it off instead of turning the roller brush on
Carol Williams - Reply
My brand new Shark Vac NV75231 is just quitting on me and I can't get it back on??? Engine is not hot??
Gina Jenkins - Reply
Having problem with the roller not working. The vacuum became entangled with the edge of a rug. So I stopped the vacuum and removed all fibers. I tried to turn it on in position ll and there is no rotation??? Plenty of suction just the roller won’t turn on.
Cherbard@gmail.com - Reply
My vacuum will not turn on when it is in the upright position. It turns on when I lower it. What is wrong?
brysonb3030 - Reply
My rollers do not move there’s no lights coming on,if I take the pick up bin it still works,but not if I try using it all together!
Allison miles - Reply
Allison, if it’s still under warranty contact the company, that’s what I had to do , for mine the motor that controls the brush roll shorted out and stopped working, they sent me a new floor nozzle and I’m back up and running like it was brand new - mine is barely 7 months old. However, the floor nozzle is not actually covered by the warranty but if you’ve never called before they should send it for free, that is what they did for me . Granted the 1st replacement they sent me was the wrong part, They sent me the part that the dirt cup sits on! and tried to make me pay $20 to send it back. I refused to pay for return shipping though, it was their fault they sent the wrong part , not mine.
Kelli -
I tried to clean my roller and after that it is not standing on it.
hasds ghgf - Reply
I need help. I was vacuuming and my vacuum over heated. What should I do. I have the shark duo clean one
Laurn Medina - Reply
My 4 year old Shark suddenly started making a dreadful noise today. The roller stopped spinning and there was no suction. Checked the filters and it isn't those, neither are the hoses blocked. Help!
Sands R - Reply
We just bought a shark navigator to replace our Dyson that we have had over 10 years. Got to use it 3 or 4 times and the suction is bypassing. I have done everything I could to make sure there are no clogs in the line. Used a big shop vac to try to suck out the shark lines. Took off the aluminum handle looked through it, was clean, then ran a broom handle from there to the head of the vacuum. No plugs, just no suction. For some reason its acting clogged but cant find it without taking it apart. Quality is not a concern anymore. I recommend Dyson for sure! Spend the $300 more!
arosecrans - Reply
I’ve had mine two months and it won’t pick up anything
Judi Love - Reply
My Shark Navigator Lift Away is 2 years old and there is a burning smell. I have removed all hair and debris from the roller brush and main compartment still smells like burning rubber. Any suggestions? Thank you!! Lisa
Lisa - Reply
I have not even had my vacuum 6 months and now suddenly it just doesn't come on? Any recommendations?
Chaotic Kita - Reply
A black rectangle flat foam got stuck in the bottom hose between brush and handle. It appears to be an unglued piece from the inside of the floor brush. Should I run it without it or try to take apart the brush and reglue it? Thanks. Kelly
klumpkin1 - Reply
My shark is less than 2 years old. I routinely maintain hoses, filters, and roller brush. It has suddenly stopped working. Pretty sure the motor is going out because it gets super hot then just shuts off. I would return it but never dreamed an expensive machine like this would be so inferior so didn't keep receipt. I would NOT recommend this vacuum to anyone.
Jamie Harness - Reply
I’ve had my shark navigator for 4 years and now dust and debris collect in the sponge filter. Both sides rather than the cannister. Anyone have a clue? I don’t.
pnagelm - Reply
I have a shark rotator pet true pro and I was attaching the lift away back and it went in wrong and will not release. What should I do?
Anna J Geren - Reply
I noticed black stuff on the filter that is on front of the shark vacuum- every time I use it since new - also hoses cracked and vac keeps falling towards me when using hose to get dust from a high location or if I move - it almost hit my dogs - hit my right hip - not nice.
Is felt purchased at fabric store save to use to reconstruct round filter that goes in bottom under circular foam pads x 2?
Its looking pretty worn out and smaller then it should be.
What is the material used under the felt ? Does anyone know?
I'm frustrated with being very careful with this vac- and its sending dist and bad odour into the room - I keep it facing away from the kitchen when using it - its like a bad odour and dist like situation - the cannister i carefully clean every month - but when you empty it - dust every where on the outside of the canister. I clean the filter on top thoroughly - i let everything dry carefully.
Jen Anderson-Knowles - Reply
Also I was sent this vac from head office usa because the fanthom my favorite vac - in beautiful condition would not turn on suddenly- love that vac its so much better then the shark.
Does anyone know how to get the fanthom running - is it a fuse inside it ? I'd be so happy to get it working again ~ I have kept all the special filters in excellent condition by washing them carefully swapping them out.
Any help or information would be really really appreciated big time :)
Stay safe everyone :)
Jen
Jen Anderson-Knowles - Reply
Would anyone know if the thickness of the felt filter piece for the purple shark matters.
I found felt - but it appears thin compared to the worn old piece of felt sewn to another filter type of fabric - it kind of looks like the furnace filture type of material sewn on the bottom of the felt.
Any help would be really appreciated.
Jen
Jen Anderson-Knowles - Reply
I have two problems with my Shark. The first is that the dust cup wont open. The other is that after cleaning all parts, filters etc, I ran the vacuum which emitted a terrible smell. Any ideas?
Janis Winogradsky - Reply
Is there a reset button on the shark navigator?
heathstevens44 - Reply
Thank you so much! My hoover was not sucking up debris, it blew out a wodge of muck and is working again.
Lupa Duende - Reply
Need manual for Shark Navigator vac.There must be a reason for poor suction.
jimwright615 - Reply
My vacuum works on the carpet settings but not the hard floor setting. Also, the hose wand does not have any suction and does not work, either. I have cleaned the vac and cleared debris from the roller head. Why won’t the hard floor setting work?
Theresa Mall - Reply
I have a lift away shark vacuum in up right position it won't run but the rug vacuum part works what's wrong racetrack_2096@yahoo.com
racetrack_2096 - Reply
Brush stops will sweeping
Tammy Matlak - Reply
I have a problem not listed, with the LiftAway model. The vacuum works fine for regular floor vacuuming but then it sounds like it turns off, it stops sucking when I pull out the wand, then back on as soon as I stick it back in.
Ellen HG - Reply
My dust cup won't detach from my shark vacuum.
Rayna Forman - Reply
My shark seems to be picking very fine items up, but nothing is collecting in the dirt cup - any ideas?
Kelsey Lammoglia - Reply
My brush rolls keep stopping going round. There is nothing round the brush roll and it not block in anyway. The green light is on I have cleaned all the filler, they go round for a bit then they keep stopping
Susan MURRAY - Reply
I have a shark navigator and have only had it for a couple months, I was vacuuming and it just stopped suction. It turns on, and the brush roll still works. I cleaned out the dust bin, the hose, and the filter. I’m not sure what to do now.
Versatile Raff - Reply
I had a problem with my roller not working and tried to take out the relay but didn’t work. Finally after hours of trial and error I figured out the connectors where the head connects to the shaft were bent and not making a good connection !! Crazy ! Works fabulously now ! ;-)
heidiawalterca - Reply
Wally BC Canada. 1 August 2022 Had Shark for about 6 months. Had been working well but wife complained it didn't suck. Disconnected filter housing and hoses, switched on, motor running at normal speed but absolutely no suction.
wally parsonswallyparsons - Reply
Why does the dirt go into only one side of the canister?
Dorothea Giordano - Reply
my roller will not work I have cleaned until it looks new, but still will not start rolling.
Everything works, I bought it around August of 2020. Please email me what to do>
Carole Benes - Reply
The brush does not turn off, tried all settings
Cedric Davis - Reply
Model number zu632 brush roller won't turn off
Cedric Davis - Reply
The wires came lose in the motor how can I fix it?
Thank you
Kimberly Ann Laverie - Reply
My crappie shark has no power going into the base & can only work on lift away 🤬
Allison miles - Reply
No power going into the base no lights come on no brush turnings or sucking,the only thing that works is when iv got it on lift away !🤬
Allison miles - Reply
Will the reset button work if a little bit of water got in , n its bn dried out . Will it reset the motor ?, the lights n brushes still work
Marianne Lego - Reply
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll got hot and shut off and now won't come back on
Corrina S Craft - Reply
Shark® Rotator® Pro Upright Vacuum with Lift-Away®, DuoClean® & Self-Cleaning Brushroll got hot shut off now won't come on had it for about a year and a half
Corrina S Craft - Reply
No suction, changed all filters still no suction,
Gillian Whittaker - Reply
I have changed all rollers and filters but there still is no suction, any help please
Gillian Whittaker - Reply
Did you ever get it figured out? We have the same problem...
Maria Karmina NAVARRO -
Less than 6 months old the roller doesn’t spin nor is the green light coming on- all else seems to be working ?
Mike Brasic - Reply
The suction is ok when you disconnect the hose from the main stem. The problem is it is not picking up through the main roller if the roller option is turned off. Overall, when the machine was new it had much stronger suction even though I maintain the filter, the suction has declined and the engine is making a different noise. This is my second Shark and I'm disappointed.
Marianne Zipf - Reply
My roller head turns on and off. But mostly off!!!! And yes the roller button is on and in the right place. And there is no Obstruction.....
jelleymcgarvin - Reply
Mine is 1 year and 3 months and my roller brush for carpets does not roll. It is all clean, filters clean…what do I need to do?
Roseline Charles - Reply
Mine works perfectly except the roller brush does not work. The green light does not even light up green nor red nothing. Filters all clean and no obstruction in tube. A bit over a year old. What to do. Do not want to spend for new one
Roseline Charles - Reply
My rollers don’t turn
Joe Farrell - Reply
why does the filter and guard blow off
Janie Bennett - Reply
Had my shark 2 years and now it won't stay on. Cleaned filters and no blockages just goes off after 4 or 5 seconds. It does suck then just dies. Lights still on the battery? Any ideas?
Molly Shepherd - Reply
My shark is sucking up straight to the filters not going into container
majestic_blue32 - Reply
the vacuum works on the carpet setting but not the hard floor setting
Cindy Flint - Reply
Mine stopped working one day and won't power back up
Shaun Klei - Reply
I have a dk burgandy color lift away. Had it a few months.i have purchased three sharks plus i have the hard floor cleaner combo. Now that bring said my brush wont turn. Everything is clear i have checked everywhere it says to check. All filters are still snow white because thats how long ive had it.i am not a mechanic and the next step is removing all the screws and taking it apart. Come in now.!! I cant do that. I tried to return to merchant. Cant find receiptso no go. Before i pay for shippi g and spend 150.00 for repairs i may as well buy a nother sweeper. Im so upset with shark right now. I just moved and dont need another expense .so i guess i will use my 3 year old one .i bought this so i could use on stairs.wont get another.
Donna Thompson - Reply
The vacuum’s swivel ability is permanent and the upright position is now too loose and doesn’t snap upright correctly. My husband snapped it down to go into the car when we moved..did he break something?
Jane Hofstra - Reply
The handle of my shark uv700 won't lock onto the wand
Kayleen - Reply
My shark is working great in every aspect, it’s clean and clear but it pushes debris and doesn’t go over it. I have to lift the hover onto the debris the it will go up no problem. Any ideas. 🤞
germainekendrick9 - Reply
The lift away hose device won't release
Jim F - Reply
I have a shark hoover less than 2 years old that will not turn on
Sara williams - Reply
I have a shark lift away it’s a few years old now. I’ve just cleared all the hair from the roller now when I’ve tried to turn it on, the lights are coming on but it’s making no noise and won’t pick up. When I change it to carpet mode the roller turns and that makes a noise but it still won’t pick up. Does anyone have any idea why?
Ellie Coulson - Reply
My shark is hard to push on carpet. Low pile
Donna - Reply
I was vacuum and sudenly my vacuum stoped to work, I cleaned all the filters and I waited 45 minutes until the motor was cold and It doesn't work again, what should I do!?
Cristy Gradilla - Reply
My Shark NV360 Navigator Lift-Away Deluxe is less than 6 months old. It won’t propel itself any more. Any ideas what is wrong?
Nancy - Reply
I cannot get the dust cup off to empty it. I have pushed all of the releases. Now what
Mary Stierwalt - Reply
Why does my shark vacuum go off when I use extensions
Shark APEX WITH ZERO M - Reply
I guess I'm very lucky. I have 4 sharp vacuums never had one problem. In fact, I even have the very first one they madeI guess I'm very lucky. I have 4 sharp vacuums never had one problem. In fact, I even have the very first one they made. I love shark. I guess I got lucky.
Patricia - Reply
My shark lift away is leaving a faint line of dust either side of the brush. It is picking up dirt and bits ok. I’ve cleaned and reassembled the filters but that has not lead to an improvement. The dust collection tank is empty. Any ideas as to what might be wrong?
S Thomas - Reply
If it helps others I finally sorted the problem. Although I had checked the flexible hose was clear I hadn’t checked the handle itself which I found was completely clogged up. Had to use a long knitting needle to gradually clear it out. Now restored to full working order.
S Thomas -
The clips no longer hold the dust cup down . They have become loose and frequently fall off.
Mike Pezoldt - Reply
hola! Estaba trabajando muy bien con una aspiradora shark, nueva, desde hace tres meses, y ya no carga la batería, carga muy poco, qué recomiendan en esta situación?
Muchas gracias
Fatima - Reply
I'm somewhat disappointed to read how many people have problems with the snap on the dust cup not attaching or coming loose. I suspect that this is a common enough problem that Shark is aware of it. I also suspect that it is a defect and they are avoiding it. I have a temp fix. Run the plastic snap under hot running water and wipe it well before reassembling. That will remove any clogs in the mechanism. That seems to do the trick for awhile. You may have to repeat rinsing the snap a few times.
Neal Elkind - Reply
I have no clogs. But there is no suction. Filters are new
Delores Martinez - Reply
I have two shark vacuums, one for upstairs, one for down. I have the same problem with both. the suction on the carpet is so strong that I can berely push it. My wife can't move it at all. Is there a way to raise the unit a little to make it easier to vacuum the floors?
Peter & Paula Koehler - Reply
My Shark has a blue push switch at the front of the handle just below the top handle which you can move left to right to change the level of suction
S Thomas -
I have a Shark Apex vacuum. I had the same problem...the motor would not turn on, but the light would turn on, so I knew that there was power. I pulled everything apart, cleaned the rollers, the hose, the dust bin, the filters, and turned it on and off several times, but the motor would not turn on. Eventually I realized the slide adjustment for dept of pile was the cause. I slid it back and forth and immediately started working after. I was so happy, because the vacuum was only a little over a year old and was worried the motor had gone bad.
Soraya Nobles - Reply
My shark navigator lid away is less than a year old and has low suction. The hose has very good suction but when I roll it it just leaves all crumbs behind
Love S - Reply
I literally just got mine last night vacuumed ONE room and it stopped working no power to it now 😒😒
Hannah Savage - Reply