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Samsung UBD-KM85C Troubleshooting

This troubleshooting page will help you diagnose problems with the Samsung UBD-KM85C.

Device Won't Turn On ¶ 

Samsung UBD-KM85C device will not power on.

Faulty Power Cable ¶ 

Ensure the power cable is plugged into both the device and the outlet. If the cable is plugged into both and the problem persists then consider purchasing a replacement power cable.

Faulty Power Port ¶ 

The power cable is plugged into both the device and the outlet, you know that the cable has been working, but the device will still not turn on. Replace the power port using this guide (link).

Device Won't Play DVD's ¶ 

Device will not read the DVD's after multiple cleanings and no scratches, and/or will not open the drive.

Faulty DVD Drive ¶ 

If your Samsung UBD-KM85C's DVD drive does not open or does not read DVD's, the DVD drive may be broken and needs to be replaced using this guide (link).

Foreign Object Jamming Disc Drive ¶ 

After pressing the eject button, the DVD tray will not fully eject then immediately goes back into the device. Check to see if there are any objects foreign to the device jammed into the DVD drive.

Device Overheating ¶ 

"Device is heating up at a rapid rate causing the device to not function correctly."

Foreign Object Disrupting Fan ¶ 

The device is overheating and making a very loud noise from the inside. Check the device for any object hindering the spin of the fan.

Faulty Device Fan ¶ 

If the device is heating at a rapid pace, and other electrical components seem to stop working. Then replace the device fan using this guide (link).

Trouble Connecting Device to Wi-Fi ¶ 

"The device will not connect to the wireless internet connection through multiple attempts."

Check With Wi-Fi Provider ¶ 

If the Wi-Fi seems to not be working, check with other devices that have a wireless connection capability. If those also are not connecting, then call the Wi-Fi provider.

Faulty Network Wi-Fi Module ¶ 

If the device will not connect with the wireless internet connection, multiple attempts have been tried, and you have confirmed that the wireless connection is working with other devices, then replace your Wi-Fi network module using this guide (link).

Failure to Boot ¶ 

"The device is on, but it still seems to not be working."

No Feedback from Exterior Buttons ¶ 

Whenever you press the exterior buttons on the device, but there is no feedback coming through. Completely replace the buttons using this guide (link).

Faulty Motherboard ¶ 

Every piece of the device should be working and has been replaced, but the device will not turn on. Replace the motherboard using this guide (link).


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