Student-Contributed Wiki

Student-Contributed Wiki

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Device doesn't power on ¶ 

No matter what you try, the phone fails to power on.

Phone not charged properly ¶ 

Plug the phone into the charger until it reaches 100% charge and then try powering on the device again. It may be that the phone has gone dead due to lack of a charge.

Faulty charger ¶ 

Try using a different charger to charge the phone. Verify that the phone is charged to 100% capacity and attempt to power on the device. If the device powers on, the original charger is faulty and needs to be replaced.

Battery is defective ¶ 

If you have tried to charge the device and/or replaced the phone charger and it still doesn't power on, the battery will need to be replaced.

Follow this link to replace the battery.

Keypad types inconsistently when texting or emailing ¶ 

Some letters on the keypad don't work when attempting to type a text or email regardless of how hard you press.

Debris trapped under the keypad ¶ 

If the phone has been in a dusty or dirty environment, it may have dirt or debris trapped under the keypad. You will need to remove the keypad and clean the contacts underneath it to help remedy the problem.

Follow this link to remove the keypad.

Keypad is defective ¶ 

Despite your best efforts, you are still having issues with your keypad. It might be defective and will need to be replaced.

Follow this link to replace the keypad.

Phone system crashes ¶ 

When attempting to turn on your phone, it freezes and keeps rebooting.

Phone is non-responsive ¶ 

Try to power down the phone and restart it to see if that solves the problem. If it doesn't, remove the back cover and take the battery out. Wait for 30 seconds and reassemble the phone and attempt to power it on.

Corrupt application downloaded ¶ 

If you have completed a software update or downloaded something to the phone, it may have corrupted the driver. You will need to visit the Samsung site to get instructions on how to download the proper drivers for the phone.

Motherboard is defective ¶ 

In rare occurrences, the motherboard of the phone will become defective. This can happen if the phone has been dropped or it can happen all on it's own and through no fault of your own. In the event you have tried to get the phone to stop rebooting and freezing to no avail, you will need to replace the motherboard.

Follow this link to replace the motherboard.

Phone earpiece makes no sound ¶ 

When attempting to turn on your phone, it freezes and keeps rebooting.

Sound turned off/down ¶ 

Before we launch into a complete tear down of the phone, make sure that you have the volume turned up. The volume buttons are located on the left side of the phone. Press down on the top button several times (indicated by a + on the button) to increase the volume. If that doesn't work, make sure that the phone isn't in Silent mode. Go into your settings and verify that the phone is set properly.

Defective earpiece ¶ 

If turning up the volume doesn't help resolve the issue, your earpiece might be defective and will need to be replaced.

Phone can't make or receive calls ¶ 

You see the words "No Service" at the top of the phone and are unable to make or receive calls.

Phone is non-responsive ¶ 

Sometimes when you carry your phone in your pocket, in a purse or in a jacket, it can interrupt the signal. Try powering down your device (hold down the END button) and then power it back up and see if that resolves your issue.

Poor coverage area ¶ 

Check with your service provider to make sure they have coverage in the area you are attempting to make or receive a call. Signal is effected by a variety of things such as: building types (brick, concrete), thick or heavy foliage, tall buildings or terrain. Make sure you are in an open area if possible and see if your signal is restored.

Defective SIM card ¶ 

Sometimes service providers complete system updates to their service and on rare occasions, it has a negative impact on the SIM card in your phone. If you have tried to resolve the problem and are certain you are in an area that your service provider has coverage, then your SIM card might need to be replaced.

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