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Samsung NP N310 HAA2US Troubleshooting

Blue laptop with Samsung written across the top cover.

Laptop is getting hot ¶ 

Cooling Fan Is Clogged ¶ 

If the cooling fan is clogged with dust, you can clean it out with a can of compressed air.

Cooling Fan is Bad, and Needs to be Replaced. ¶ 

If the laptop is overheating the cooling fan may need to be replaced. To replace the cooling fan, use this guide.

Computer is running slow or freezing ¶ 

RAM needs to be cleared ¶ 

Sometimes you can fix this problem by resetting the ram. If the problem persists you will need to replace the ram.

RAM needs to be replaced ¶ 

If the computer is still running slowly, you will need more RAM. Use this guide to replace the RAM.

Computer storage is full ¶ 

Computer Has Too Many Junk Files, or Unused Files ¶ 

If the computer is full on storage, you can delete files or programs that you don't use. To delete files, click on 'Start' at the bottom left of the screen. Then, click on 'My Computer'. Go through your files, and delete any files and program that you don't use, or don't need.

Hard Drive Needs to be Replaced ¶ 

To replace the hard drive, use this guide.

Computer won't power on ¶ 

Power is Not Plugged in ¶ 

If the computer won't power on the battery may be dead. Try plugging the laptop into the charger, and plugging the charger into the wall. A charging light will come on to the left of the mouse pad.

Battery Needs to be Replaced ¶ 

To replace the battery, use this guide.

Can’t connect to wi-fi ¶ 

Wi-Fi is turned off ¶ 

Check that your wi-fi has not been accidentally turned off. Press the fn key and the f9 key simultaneously.

Router is off ¶ 

Ensure that your router has power and the wi-fi light is on. If the router light is on but wi-fi is still not working then call your service provider so they can troubleshoot the router.

Laptop is not connecting to 3G internet ¶ 

SIM card needs to be replaced ¶ 

If the computer is not connecting to the 3G network, the SIM card may be bad, and need to be replaced. Before you replace it, try removing the SIM card, and putting it back in. If that doesn't work, replace the SIM card with a new one. To replace the SIM card, use this guide.


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