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Applications Are Running Slowly
Applications on the tablet performs slower than usual or start to lag
Too Many Applications Are Open
Some background applications continue to run while unused. Cancel these applications by pressing the recent key which is to the left of the home key and then select close all.
An Application Has A Glitch
From the home screen, select the Apps Icon, Settings, then Applications. Tap Application Manager, then from the Downloaded tab, select the app. *Swipe screen left/right to change tabs.* Tap Uninstall, then from the uninstall prompt, tap Uninstall.
The Application Freezes
Screen suddenly stops moving making the application inoperable.
Internal Error in Device
Press and hold the Power and Volume Down keys for 10 seconds.
Application is Acting Buggy
From the home screen, select the Apps Icon, Settings. then Applications. Once you are at the Applications page, tap Application Manager. From the All tab select the app. *Swipe screen left/right to change tabs* Once you selected the app, tap Force Stop. Confirm the Force Stop by tapping Ok, next tap Clear Data, and finally Ok.
Tablet turns off or restarts unexpectedly
The tablet turns off and restarts during mid use
Storage Space Is Full
From the home screen, tap the Apps Icon then Settings. From the device storage, select Storage. Finally, from the Device Memory or SD Card section, view the remaining space (located under Available space). *Delete unused items such as apps, pictures, videos, etc.*
Cached Data is Full
From the home screen, tap the Apps Icon then Settings. Tap Cached Data. Finally, tap Delete to confirm.
Battery is Corrupted
Tablet displays error messages
Error messages pop up on screen
Third Party Applications from SD Card is Causing Error
Make sure the tablet is powered off. Insert the provided key into the SD card access tray which is located at the right side of the tablet (second door at the left). Pull out tray and SD card. Then align the tray and gently push it back in the device. *This removes any third party applications that might cause the error.* For SD card replacement, click here.
Memory is Full
Create a backup for all your important files and data. Once you go to Settings > Account, tap on the reset key followed by Factory Data Reset. Finally tap Delete All. *This will delete and reset all files in your smartphone making it in factory condition.*
Battery is Overheating
Place the tablet screen facing down while unplugging any charging cables. *The exhaust is located in the back of the device.*
Unable to Install or Update Applications
Applications and Updates are blocked by tablet
Device Software Is Not Up To Date
Swipe down on the Status Bar (Located on the top of the screen), then tap the Settings icon. Under the System section, tap System Update, then tap Update Now. Finally, follow the prompt to update. Otherwise your tablet is up to date.
Too Many Unused Applications
The tablet can free space to allow other applications to install or update. To uninstall an application click here.
Device is Physically Damaged
Device has cracks or faulty ports
The Screen and Camera Lens are Cracked
Headphones is producing static sounds or doesn't emit sound at all
Keep headphone jack free from any liquids. For a headphone jack replacement click here.
Home Button is Jammed or is not functioning
Keep home button free from sticky liquids. For home button replacement click here.