An awesome team of students from our education program made this wiki.
Ring Stick Up Cam Troubleshooting
Camera Will Not Turn On
Cam does not show any signs of starting up when setup button is pressed.
Faulty Charging Cable
Ensure that the charging light on the back of the device illuminates when the device is connected to USB power. If the charging light does not illuminate test your USB cable with another device or try another USB cable.
If the device only powers up when connected to USB power and shuts off when disconnected after allowing sufficient time to charge, the battery is faulty. You can replace the battery using this guide.
There is no sound from the cam or from the Ring app.
Audio is Disabled in Device Settings
Make sure that you do not accidentally disable recording using the control in your Ring app. Setting up your Ring Stick Up Cam Battery in the Ring app is a simple process. You can follow the instruction on Support.Ring.com.
The Camera is not Properly Positioned
Ensure that the cam is placed in an optimal position to hear everything you want heard. Whether you’re mounting the device outdoors and indoors, your camera will only pick up audio in the general direction it is oriented.
Use this guide to replace the device's microphone.
Use this guide to replace the device's speakers.
No Video or Video is Blurry or Distorted
When connected to a viewing device there is no video or the video is of poor quality.
No WiFi Connection
Ensure that your cam and viewing device are connected to the same WiFi network. Check the small light on the back of the cam; if it is blinking rapidly there is a WiFi setup issue. Follow the setup guide here on the manufacturers website at support.ring.com.
Poor Wifi Connection
Ensure that your camera and viewing device are within range and have a strong connection to the Wifi network. If not, move device or camera closer to Wifi base station.
Infrared Leds Lights Are Faulty
If the camera is in a dark area check that the infrared lights surrounding the camera lens are illuminated. If not, check the night setting in the Ring App. Move the camera to a well lite area. If there is still no video, you may need to replace the led lights.
Camera Unit Is Faulty
If after checking all of the above issues there is still no video, you may need to replace the camera unit using this guide.
Camera Does Not Respond To Motion
The camera does not detect motion.
Motion Detection Is Turned Off In Settings
The first possible is that he motion detected is not activated. Use the Ring App to check and update the cameras settings.
The Firmware or Mobile App is Outdated
First, ensure that the Ring App is up to date via the app store on your device. Then, via the Ring App, go to device settings and check for firmware update. If there is an update available, update device.
Camera Takes Too Long, Or Does Not Start, Recording When Motion Is Detected
When an object or person passes in front of the camera it does not start recording or takes to long to start recording.
Sensitivity Is Set To Low In the Device Settings
Use the Ring Mobile app to increase the motion sensor sensitivity.
The Angle Of The Device Is Too High Or Too Low to Detect Motion
Make sure the direction of the camera is placed perpendicular to the place you want to monitor.