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Ring Video Doorbell Troubleshooting

Ring Video Doorbell Model No. 88RG000FC100

Poor/Lost WiFi Signal ¶ 

Poor video, Delayed, Occasionally not receiving notifications, Ring and Motion events failing to connect, Live View failing to connect, Live View taking more than a couple of seconds to connect

WiFi Router ¶ 

Most routers are automatically set to switch channels to the least crowded. If your router doesn't have this enabled, log in and turn it on.

Location of Router ¶ 

If you can, move your wireless router closer to your Ring devices. Otherwise, if possible, try and move your Ring device closer to your router.

Insufficient Power ¶ 

Freezing up or shutting down during the ringtone sound or live events, after a button press, not ringing your existing internal doorbell correctly, night vision doesn't work, or works fine for a couple of events and then stops working.

Insufficient Voltage ¶ 

To solve this issue the Ring video doorbell may not be receiving sufficient voltage. For the Ring video doorbell to function properly it needs a minimum of 3,900 mV. You can check the voltage by opening the Ring app, selecting Ring Pro, and then selecting device health.

Broken/Defective Battery ¶ 

If Ring Doorbell not turning on regardless if plugged in or not, then the battery may be defective. Replace the battery using this guide.

Night Vision Malfunction ¶ 

Poor video quality only at night, does not record at night time, does not record in color at night time, motion alerts and system unresponsive only at night time, No notifications received only at night,

Camera Issues ¶ 

If the camera is not responsive at all and no image can be seen, the camera might need to be replaced.

Weak Internet Speed ¶ 

Slow internet can cause problems with Live View. To see if this is the cause of the problem, test your internet speed. A minimum of 2 Mbps Upload and Download speed is recommended for the best streaming performance for Ring Pro and Floodlight Cam. Consider resetting your WiFi router if the problem persists.

Poor Wiring ¶ 

Poor wiring may lead to video freezing and night vision issues, therefore, if you are experiencing any of these issues, check your wiring to make sure the Pro Power Kit is installed correctly using this guide.

No Sound ¶ 

Doorbell not ringing or notifications not heard

Speaker Issues ¶ 

If the speaker is not responsive at all and no sound can be heard, even after ensuring audio is enabled from both the application and the Ring Doorbell, the speakers might need to be replaced.

Microphone Not Enabled ¶ 

The microphone on the Ring Doorbell may not be enabled and therefore, you will not be able to receive and hear any sound. Therefore, ensure that the microphone has been enabled on the device. If the issue persists you may need to replace the microphone.

Unresponsive Doorbell Button ¶ 

No response from the doorbell when the ring button is pressed

Stuck Button ¶ 

If the button on the Doorbell is not responsive at all and does not ring or notify you on the app, even after ensuring audio and notifications are enabled from both the application and the Ring Doorbell, the button may need to be replaced.


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