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Protocol Kaptur GPS Troubleshooting

Protocol Wi-Fi drone with HD camera and VR headset. Model number 6182-7XB, comes in black or white.

Rotor Is Broken Or Will Not Spin ¶ 

One of the four rotors is either visibly damaged, or will not spin fast enough to provide lift.

Broken Rotor ¶ 

Remove damaged rotor(s) by unscrewing the top screw. The drone should come with replacement rotors, make sure you look at the letter on either side of the center, and match that to the correct arm of the drone (ie. if the arm has an A on it, make sure you connect one of the two replacement rotors labeled with A).

Rotor Is Not Secure ¶ 

Make sure the rotor is screwed in all the way. The drone comes with a screwdriver meant for rotor replacements, ensure that each rotor is tightened securely.

Motor Is Disconnected Or Broken ¶ 

You're going to have to open the drone up. Follow [invalid guide link] to replace the motor.

Drone Will Not Power On ¶ 

The drone won't respond to power button

The Drone Is Out Of Power ¶ 

Make sure the drone's battery is sufficiently charged. The drone came with a USB charging device. Unplug the battery from the drone and insert the charging plug, then plug the USB into a computer, or power adapter. The lights will flash green while charging. The lights will turn steady when the battery is fully charged. A full charge will take about 140 minutes, and last for about 12 minutes of flight.

The Battery Is Broken ¶ 

If you've tried charging the battery and no lights come on, first double check that the device or adapter you are using to charge the battery is functional. If it still doesn't work you can follow [invalid guide link] to replace your battery.

The Main Circuit Is Broken ¶ 

If the battery has charge, but the drone will still not power on, you may need to replace the main circuit board. Follow [invalid guide link] for instructions on how to replace the circuit board.

The Remote Is Out Of Battery ¶ 

Remove the screw on the back of the remote, then pull on the tab to the right of the screw. The back panel should come out, then you can replace the four AA batteries.

VR Picture Doesn't Work Properly ¶ 

The VR picture either doesn't work or doesn't look right.

Your Phone Isn't Set Right ¶ 

Make sure your phone is sitting evenly inside the VR headset. If you have a large case on your phone you will probably need to take it off. Also make sure that the app for the drone is set to VR mode, you will know it's working when you see the same image split twice on your screen side by side.

The VR Lens Is Broken ¶ 

If one of the lenses looks cracked, or significantly scratched, you'll need to follow [guid|000|this guide] to replace it.

The Camera Is Broken ¶ 

If the problem seems to be with the drone itself, first make sure that you've properly connected the app to the drone. Connect your phone to the wifi signal that your drone outputs. If everything is connected, but the picture is still dark, the camera might be broken. Follow [invalid guide link] for instructions on how to replace it.

One Comment

Hi, I’m looking for help on my broken Kaptur gps. The issue is the pin that connects the motor to the prop is loose and just pulls out freely. So far Protocol simply tells me that a part is ordered and they will contact me when it arrives, with no info on actual part or issue. This is going on three weeks now.

So i’m wondering where i can find specs on how to open the Kaptur and examine the parts myself. Is this simply a motor replacement?

Thanks for any insight you can provide.


Dan Schalin - Reply

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