Follow the steps below if your PlayStation 5 shuts off unexpectedly while in use. If your PS5 turns on but your TV or monitor displays no signal check out the PlayStation 5 Black Screen wiki instead.
Five common causes of your PS5 turning off by itself
- HDMI Device Link
- Firmware issues
- Rest Mode
- PlayStation 5 is not getting power
- PlayStation 5 is overheating
Cause 1: HDMI Device Link
HDMI Device Link matches the power state of your PS5 with your TV. When you turn on your TV, the PS5 also turns on. If enabled, HDMI Device Link can sometimes inadvertently cause your PS5 to turn off. Turn off this feature and see if it fixes your issue.
- Select Settings > System > HDMI.
- Select HDMI Device Link and hit the X button on your Dual Sense controller to toggle it off.
Cause 2: Firmware issues
Sometimes the PS5's system software causes the console to shut down. If this is the case, Sony will implement system updates that you need to download. It's always a good idea to keep your console updated with the latest firmware.
- Connect your PS5 to the internet.
- Select Settings > System > System Software > System Software Update and Settings.
- Select Update System Software.
- Select Update Using Internet.
- Select Update to begin updating your system.
If you cannot connect your console to the internet, you must update your console manually using a USB drive.
Cause 3: Rest Mode
If your console turns off after entering Rest Mode, even though you don't turn off the console yourself, you should turn off Rest Mode, allowing you to avoid the Rest Mode bug that prevents some PS5s from turning back on.
- To disable Rest Mode, select Settings > System > Power Saving.
- Select Time Until PS5 Enters Rest Mode and set the During Media Playback and While Playing Games options to Don't Put In Rest Mode.
Cause 4: PlayStation 5 is not getting power from the power supply
The console is not receiving enough power from either the wall outlet or the power cord to stay on.
- Unplug the power cable. Wait at least a minute, check the cord for damage, and then plug it back into the PS5.
- If it is damaged or you aren't sure the cord works, try another power cord. The PS5 uses an IEC C7 power cable that came standard with the PS3 and PS4.
- Use a different wall outlet.
- It is possible the power supply is damaged and you may need to replace the power supply. Make sure the console is not overheating before repairing the power supply.
Cause 5: PlayStation 5 is overheating
Ensure your console has proper ventilation. The PS5 console may shut down if unable to cool components to avoid damaging its hardware.
- Turn off the console.
- Wait at least an hour.
- Move the console to a well-ventilated location where there are no objects on, under, or right next to the console. Ensure that all of the vents are clear and have good airflow.
- Restart the console.
- If you still have trouble with ventilation, make sure the vents are clean. You may need to clean or replace the fan.
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